Senior Technology Partner - HR Technology Security, Risk & Compliance
Twilio
ServiceNow
Salary
💰 $101,300 - $154,200 per year
Job Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Provide "Tier 1 and Tier 2" tactical/transactional support to employees, resolving tickets related to onboarding FTE workers, ensuring data integrity for new hires and current employees, managing the background check process, I-9, and all relevant onboarding support.
- Work with the employment legal team to complete all internal and external audits including all required annual government reporting, SOX controls, and ISMAP reporting.
- Ensure all FTE workers are compliant with all security policies and tasks — provide evidence when necessary for audit purposes.
- Complete all Workday Ops tasks including Workday inbox tasks, delegations, creating supervisory orgs, and rescinding and/or correcting transactions.
- Initiate change job transactions within Workday including changing working hours and time times, job profiles, relocations, worker types, manager changes, and cost centers.
- Manage compensation details within Workday including one time payments, adding equity grants, compensation bonus plan percentages, and requesting compensation changes.
- Provide support with auditing New Hire information in Greenhouse and Workday systems.
- Complete the missing time audit, France bi-annual meeting audit, and part-time worker exceeding hours audit.
- Audit all new hire onboarding compliance documentation to ensure they are received within the required compliance timelines.
- Work with Dropbox vendors to troubleshoot and resolve day to day issues/inquiries.
- Develop and ensure standard HR operating procedures are in place with clear SLAs.
- Collaborate with partners in HR, Recruiting, and Finance to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience.
- Work closely with the HR Project Managers to support project execution and continuous process improvement and onboarding and Contingent workforce operations.
- Maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary.
- Identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements.
- Support ad-hoc HR Ops tasks and reporting.
- Work cross collaboratively across all regions with the respective onboarding team.
- Create SOPs and Job Aids when necessary for documentation and to streamline processes.
Requirements
- 3+ years of experience in HR Operations/HR administration in a fast-paced environment
- Problem solving, critical thinking and troubleshooting abilities
- Experience in Workday and HR Operations service request management
- Strong customer-service skills with proven track record of customer satisfaction
- Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs
- BA/BS degree or equivalent practical experience
- Experience with ServiceNow
