JVS Boston

IT Support

• Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance.
• Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.
• Support and troubleshoot Office 365 applications.
• Manage user accounts in Active Directory and Microsoft 365.
• Collaborate with senior IT staff on infrastructure projects and system upgrades.
• Ensure compliance with IT security policies, including backup and recovery procedures.
• Configure and support AV systems, projectors, conference room technology, and presentations.
• Track assets, manage IT inventory, and assist with procurement of hardware/software.
• Maintain accurate and detailed documentation in the IT ticketing system.
• Provide staff training on technology tools and IT best practices.

IT Helpdesk Support Specialist

Client Services Representative

• Conduct information sessions and walk in screening as needed for potential program candidates
• Facilitate client pre- and post-language assessments
• Meet with clients to complete employment plans and draft resumes and cover letters
• Enroll new participants via outreach and frequent communication with referral agencies and community partners
• Assist clients in initial goal setting, career planning, training, and barrier removal resulting in job readiness
• Assist clients in individual, group, and classroom settings in job search-related activities
• Escort clients to job interviews and facilitate interview and hiring process, as needed.
• Provide post-placement services including follow-up with participant and employer.
• Via phone, email, and in person; direct and support potential program candidates and partner organization staff on program information and how to apply for JVS services.
• Support recruitment efforts for E2E including partnership communications and outreach
• Monitor voicemail and email inquiries and respond to inquiries
• Provide Welcome Center coverage and support as needed
• Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services.
• Assist with data entry for E2E in Excel and Salesforce
• Support the mission and philosophy of the JVS and the Refugee Services division
• Establish positive working relationships with all members of the Refugee Services division and others at JVS.
• Attend and actively participate in staff meetings and team-based projects
• Effectively adapt to change in work environments, work priorities, and organizational needs
• Attend and actively participate in staff meetings and team-based projects.
• Work collaboratively with team members to ensure performance goals are met
• Performs other duties as required.

Client Support Specialist

Bilingual

• MassHire Downtown Boston seeks a RESEA (Reemployment Services and Eligibility Assessment) Bilingual Career Navigator to deliver innovative, customer-focused, and technology-driven career services to job seekers through the One Stop Career Center, MassHire Downtown Boston.
• In collaboration with the Career Center team, will assist job seekers from diverse backgrounds who are receiving Unemployment Insurance Benefits and must comply with program requirements to ensure the continuation of their benefits.
• Provide high quality facilitation of the Career Center Seminar and other workshops incorporating best practices in adult education and training.
• Facilitate up to two mandatory meetings with claimants to verify program eligibility and compliance, ensuring all interactions are meticulously documented according to state and federal guidelines.
• Perform thorough reviews of client-submitted materials, providing clear, actionable feedback to ensure adherence to reemployment standards.
• Conduct individualized coaching sessions for clients with diverse backgrounds.
• Respond to all incoming calls and voicemails, answer RESEA customers’ inquiries about process status and provide guidance on program completion.
• Maintain accurate, detailed notes and records in the Massachusetts One-Stop Employment System (MOSES) database and internal Excel Spreadsheets after each appointment to track progress and outcomes.
• Foster strong relationships with clients, team members, employers, training providers, and community-based organizations.

Bilingual Career Navigator

Accountant

• Timely entries into NetSuite (daily, weekly and monthly)
• ADP reimbursements bi-weekly and attend ADP meetings weekly
• Monthly all balance sheet accounts have to be reconciled.
• Bank Statements including investments reconciled and tied out monthly.
• Work closely with Controller on projects
• Payroll imports into NetSuite – Bi-weekly
• Prepaid monthly allocations
• Assist with revenue cycle and record invoices in NetSuite
• Reconcile NetSuite(Finance) to Salesforce (Development)
• Backup for Accounting Specialist (AP and RAMP) as needed

IT Helpdesk Support Specialist

Client Support Specialist

Bilingual Career Navigator

Staff Accountant