JVS Boston

Career Coach

• Initiates, strengthens, and sustains key employer and community partnerships
• Supervises and supports direct service staff
• Oversees programming which serves refugees and immigrants seeking rapid employment
• Provides direct services including high quality career counseling, training, and job placement assistance

Lead Career Coach – Rapid E2E

Navigator

• Assist job seekers in goal setting, identifying barriers and mapping out a plan leading to job placement, skills upgrades, and career advancement
• Understand and apply knowledge of internal and social media resources for job seekers
• Produce top quality resumes, especially for professional level job seekers and career changers
• Deliver professional quality workshops and groups that demonstrate knowledge of adult education techniques and utilize technology for maximum engagement
• Understand and apply knowledge of local and national labor market trends to assist job seekers to identify career opportunities
• Actively engage and maintain employer relationships
• Establish, track, and meet programmatic metrics using Salesforce
• Screen and interview interested job training applicants for program readiness, based on pre-established criteria
• Communicate clearly with clients assigned to their active caseload, including performing regular check-ins via phone, text, and email
• Deliver compassionate feedback and coaching to active clients on training and job performance, to improve trainee job readiness and job retention
• Triage client communication and concerns to assess eligibility for additional barrier removal support
• Support and promote the mission and philosophy of JVS both internally and externally
• Establish and maintain collaborative and innovative working relationships with key stakeholders (participants, employers, partner organizations, funders, etc.)
• Attend and actively participate in staff meetings, agency retreats, and team-based projects
• Participate in larger NS career coach community by sharing best practices and collaborating on healthcare employer engagement
• Demonstrates a professional demeanor with strong customer service skills
• Communicates effectively verbally and in writing with compassion and professionalism
• Exercises discretion in handling confidential information
• Communicates regularly with Supervisor to ensure smooth delivery of services
• Perform other duties as assigned or requested

Career Navigator, Healthcare Skills Training

Coach

• Conduct 1:1 meetings with clients assessing needs through interview, observation, and examination of information.
• Create individualized plans to ensure that each client has a clear path to achieving their education and employment goals while also complying with funder requirements, as necessary.
• Assist clients in goal setting and identifying services leading to education, job training, skills upgrades, and employment.
• Connect with clients regularly to support successful implementation of their plan and provide regular reporting based on funder requirements.
• Understand and apply knowledge of internet resources for employment and training opportunities.
• Establish, track and meet program dashboard indicators using database software.
• Support and promote the mission and philosophy of JVS both internally and outside the organization.
• Function as part of the JVS team to provide high quality employment services.
• Establish relationships with key stakeholders, including funder, community-based partners and employers, and work collaboratively in a structured and on-going manner.
• Demonstrate knowledge of key principles and best practices of adult training, group facilitation and 1:1 career coaching.
• Interact in a team environment to establish and maintain harmonious working relationships with key stakeholders (participants, colleagues, coworkers, employers, partner organizations, funders, etc).
• Take proactive actions to serve and refer clients to other JVS programs and opportunities.
• Attend and actively participate in staff meetings and team-based projects.
• Collaborate with team members when needed.
• Contact potential/current clients to schedule/confirm appointments using appropriate systems and software.
• As a public facing team member, demonstrate a courteous demeanor with strong customer service skills.
• Communicate effectively verbally and in writing with compassion and tact.
• Exercise discretion in handling confidential information and follow all appropriate safeguards to protect client information.
• Participate in meetings, in-service training, team-based projects, and committees.
• Communicate regularly with Supervisor to ensure smooth delivery of services.
• Perform other duties as assigned or requested.

Goal Based Coach

General

• Under the direction of the Manager of Healthcare Skills Training, the HSTP Skills Program Assistant supports the HSTP Team, and program applicants interested in participating in all training programs offered by the HSTP
• The Skills Program Assistant is responsible for meeting program enrollment goals, data management, certification exams, collecting required documents (as outlined by funding/employer partner requirements) and follow existing and future processes for programmatic needs.
• Build relationships, collaboration and teamwork
• Evaluate all applicants for program eligibility, funding application completion, tracking and gathering of supporting documentation for externships, create client files
• Assist HSTP participants with Licensure, exam scheduling and required program registrations.
• Schedule and coordinate program applicant’s interviews, update programmatic documents, data points, process and track all programmatic referrals and facilitate program info sessions.
• Teach Customer Service (C.N.A), Preparing to Enter the Workplace (C.N.A) and Professional Development classes (Pharm Tech)
• Utilize existing tracking systems to enter, track, and monitor all programmatic data
• Prepare and coordinate class orientations and graduation events.
• Support and promote the mission and philosophy of JVS both internally and outside the agency
• Work collaboratively with and encourage collaboration between team members to ensure performance goals are met
• Attend and actively participate in staff meetings and team-based projects
• Facilitates a minimum of 1 block of instruction, either hybrid or in person, in Skills Job Readiness curriculum
• Reports onsite to main office and/or ArLab to support with in person client meetings and team commitments, a minimum of two days a week

Healthcare Skills Training Program Assistant

People Operations

• Serve as a trusted advisor to the CEO and Executive Team on people, culture, and organizational health.
• Co-develop and drive the multi-year People & Culture strategy aligned with JVS’s organizational plan.
• Represent the People & Culture function at the Executive Team level and, as appropriate, to the Board of Directors.
• Provide candid, courageous counsel on sensitive people matters, organizational dynamics, and cultural health.
• Lead workforce planning in partnership with the CEO, program leaders, and Finance.
• Design and evolve organizational structures, job architectures, and role accountabilities.
• Advise on executive transitions, succession planning, and leadership pipeline development.
• Oversee full-cycle recruiting strategy, ensuring JVS attracts a diverse, mission-aligned workforce at all levels.
• Design and lead retention strategies grounded in data: turnover trends, engagement signals, and compensation benchmarking.
• Build and sustain an employer brand that reflects JVS’s culture and values.
• Personally handle or directly oversee complex, high-risk employee relations matters, including investigations and terminations.
• Ensure consistent, equitable application of HR policy and practice across all levels and departments.
• Maintain deep working knowledge of employment law and ensure compliance with all applicable federal, state, and local regulations.
• Lead design and administration of competitive, equitable total rewards programs (compensation, benefits, recognition).
• Oversee salary administration, pay equity analysis, and compensation benchmarking.
• Ensure the HRIS platform (ADP) is well-managed and leveraged for meaningful analytics and reporting.
• Lead design and delivery of fair, developmental performance management processes.
• Oversee leadership development and manager capability programs; manage the organization’s LMS.
• Own and drive JVS’s DEI&B strategy, embedding equity across all employee lifecycle practices.
• Champion Employee Resource Groups (ERGs) and partner with external DEI consultants to implement sustained cultural change.
• Directly lead, mentor, and develop the People & Culture team.
• Foster strong cross-functional relationships with Finance, Programs, Development, and Operations.
• Champion continuous improvement in HR processes with a focus on efficiency, consistency, and equity.

Senior Vice President, People and Culture

IT Support

• Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance.
• Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.
• Support and troubleshoot Office 365 applications.
• Manage user accounts in Active Directory and Microsoft 365.
• Collaborate with senior IT staff on infrastructure projects and system upgrades.
• Ensure compliance with IT security policies, including backup and recovery procedures.
• Configure and support AV systems, projectors, conference room technology, and presentations.
• Track assets, manage IT inventory, and assist with procurement of hardware/software.
• Maintain accurate and detailed documentation in the IT ticketing system.
• Provide staff training on technology tools and IT best practices.

IT Helpdesk Support Specialist

Client Services Representative

• Conduct information sessions and walk in screening as needed for potential program candidates
• Facilitate client pre- and post-language assessments
• Meet with clients to complete employment plans and draft resumes and cover letters
• Enroll new participants via outreach and frequent communication with referral agencies and community partners
• Assist clients in initial goal setting, career planning, training, and barrier removal resulting in job readiness
• Assist clients in individual, group, and classroom settings in job search-related activities
• Escort clients to job interviews and facilitate interview and hiring process, as needed.
• Provide post-placement services including follow-up with participant and employer.
• Via phone, email, and in person; direct and support potential program candidates and partner organization staff on program information and how to apply for JVS services.
• Support recruitment efforts for E2E including partnership communications and outreach
• Monitor voicemail and email inquiries and respond to inquiries
• Provide Welcome Center coverage and support as needed
• Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services.
• Assist with data entry for E2E in Excel and Salesforce
• Support the mission and philosophy of the JVS and the Refugee Services division
• Establish positive working relationships with all members of the Refugee Services division and others at JVS.
• Attend and actively participate in staff meetings and team-based projects
• Effectively adapt to change in work environments, work priorities, and organizational needs
• Attend and actively participate in staff meetings and team-based projects.
• Work collaboratively with team members to ensure performance goals are met
• Performs other duties as required.