IT Helpdesk Support Specialist

JVS Boston

IT Helpdesk Support Specialist providing tiered technical support for JVS-Boston. Responsible for troubleshooting various IT systems and ensuring reliable technology access for staff.

Posted 6/4/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance.
Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.
Support and troubleshoot Office 365 applications.
Manage user accounts in Active Directory and Microsoft 365.
Collaborate with senior IT staff on infrastructure projects and system upgrades.
Ensure compliance with IT security policies, including backup and recovery procedures.
Configure and support AV systems, projectors, conference room technology, and presentations.
Track assets, manage IT inventory, and assist with procurement of hardware/software.
Maintain accurate and detailed documentation in the IT ticketing system.
Provide staff training on technology tools and IT best practices.

Requirements

What you’ll need

Associate’s degree in IT, Computer Science, or related field, or equivalent work experience.
2+ years of experience in helpdesk, desktop, or IT support.
Proficiency with Windows 10/11 and the Microsoft 365 suite.
Experience with Zoom, DocuSign, and/or Verkada.
Familiarity with Active Directory account management.
Excellent communication and customer service skills; ability to explain technical concepts to non-technical users.
Strong organizational skills with the ability to manage multiple priorities.
Ability to work independently and collaboratively in a team environment.
Physical ability to lift/move up to 40–50 lbs. and support AV setup as needed.
Reliable transportation or valid driver’s license for occasional local travel.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account JVS Boston Website LinkedIn All Job Openings 51 - 200 employees Founded 1938 🤝 Non-profit 📚 Education 🎯 Recruiter Non-profit
Education
Recruitment JVS Boston is one of the largest community-based nonprofit organizations in Greater Boston that provides adult education, vocational job training, career counseling, and job placement services. It empowers immigrants, refugees, people with disabilities, and other job seekers with free skills training, financial coaching, and supportive services while partnering with employers to design workforce pipelines, recruit candidates, and support employee retention. JVS Boston focuses on economic mobility and systems change through employer and community partnerships and multilingual, culturally responsive programming. IT Helpdesk Support Specialist 🔥 1 minute ago 🏢🏡 Boston – Hybrid 💵 $65k - $70k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance.
Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.
Support and troubleshoot Office 365 applications.
Manage user accounts in Active Directory and Microsoft 365.
Collaborate with senior IT staff on infrastructure projects and system upgrades.
Ensure compliance with IT security policies, including backup and recovery procedures.
Configure and support AV systems, projectors, conference room technology, and presentations.
Track assets, manage IT inventory, and assist with procurement of hardware/software.
Maintain accurate and detailed documentation in the IT ticketing system.
Provide staff training on technology tools and IT best practices. 🎯 Requirements
Associate’s degree in IT, Computer Science, or related field, or equivalent work experience.
2+ years of experience in helpdesk, desktop, or IT support.
Proficiency with Windows 10/11 and the Microsoft 365 suite.
Experience with Zoom, DocuSign, and/or Verkada.
Familiarity with Active Directory account management.
Excellent communication and customer service skills; ability to explain technical concepts to non-technical users.
Strong organizational skills with the ability to manage multiple priorities.
Ability to work independently and collaboratively in a team environment.
Physical ability to lift/move up to 40–50 lbs. and support AV setup as needed.
Reliable transportation or valid driver’s license for occasional local travel. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Audit Manager 🕒 April 25 CBIZ 10,000+ employees 🤝 B2B 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Audit Manager executing audits for alternative investment fund clients at CBIZ. Managing client engagements and supporting financial reporting requirements. 🏢🏡 Boston – Hybrid 💵 $105k - $185k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Enterprise Architect 🕒 March 14 CGS Federal (Contact Government Services) 51 - 200 🤝 B2B 🔒 Cybersecurity Website LinkedIn All Job Openings Senior-level Information Technology Enterprise Architect supporting I.T. business mission of a large-scale government enterprise’s IT infrastructure. Seeking candidates excited to contribute to government innovation and collaboration. 🏢🏡 Boston – Hybrid 💵 $126.2k - $171.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Audit Manager – Portfolio Companies 🕒 November 9, 2025 CBIZ 10,000+ employees 🤝 B2B 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Audit Manager overseeing audit and assurance services for portfolio companies. Collaborating across teams to develop market strategies and maintain compliance in a hybrid working environment. 🏢🏡 Boston – Hybrid 💵 $120k - $160k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supporttroubleshootingWindows 10Windows 11Microsoft 365Active DirectoryAV systems configurationIT inventory managementdocumentationhelpdesk support

Soft Skills

communication skillscustomer serviceorganizational skillsability to explain technical conceptsindependent workteam collaborationability to manage multiple priorities

Certifications

Associate’s degree in ITAssociate’s degree in Computer Science