Client Support Specialist

JVS Boston

Client Support and Outreach Specialist supporting JVS with refugee and immigrant services. Facilitating client intake, training, and job readiness in a diverse environment.

Posted 6/1/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $27 per hourWebsite

About the role

Key responsibilities & impact

Conduct information sessions and walk in screening as needed for potential program candidates
Facilitate client pre- and post-language assessments
Meet with clients to complete employment plans and draft resumes and cover letters
Enroll new participants via outreach and frequent communication with referral agencies and community partners
Assist clients in initial goal setting, career planning, training, and barrier removal resulting in job readiness
Assist clients in individual, group, and classroom settings in job search-related activities
Escort clients to job interviews and facilitate interview and hiring process, as needed.
Provide post-placement services including follow-up with participant and employer.
Via phone, email, and in person; direct and support potential program candidates and partner organization staff on program information and how to apply for JVS services.
Support recruitment efforts for E2E including partnership communications and outreach
Monitor voicemail and email inquiries and respond to inquiries
Provide Welcome Center coverage and support as needed
Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services.
Assist with data entry for E2E in Excel and Salesforce
Support the mission and philosophy of the JVS and the Refugee Services division
Establish positive working relationships with all members of the Refugee Services division and others at JVS.
Attend and actively participate in staff meetings and team-based projects
Effectively adapt to change in work environments, work priorities, and organizational needs
Attend and actively participate in staff meetings and team-based projects.
Work collaboratively with team members to ensure performance goals are met
Performs other duties as required.

Requirements

What you’ll need

1-2 years of direct service work strongly preferred
1-2 years of experience working with individuals with barriers to employment or related experience
Highly proficient in Microsoft 365, including Excel, Word, and PowerPoint
Experience and skill in database programs (i.e. Salesforce)
Interpersonal, communication and organizational skills
Ability to work as part of a team
Ability to work in a multi-cultural environment
Demonstrated ability to work independently
Speakers of multiple languages strongly encouraged to apply. Highly sought: Cape Verdean Creole, Haitian Creole, French, Portuguese, or Spanish speakers

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account JVS Boston Website LinkedIn All Job Openings 51 - 200 employees Founded 1938 🤝 Non-profit 📚 Education 🎯 Recruiter Non-profit
Education
Recruitment JVS Boston is one of the largest community-based nonprofit organizations in Greater Boston that provides adult education, vocational job training, career counseling, and job placement services. It empowers immigrants, refugees, people with disabilities, and other job seekers with free skills training, financial coaching, and supportive services while partnering with employers to design workforce pipelines, recruit candidates, and support employee retention. JVS Boston focuses on economic mobility and systems change through employer and community partnerships and multilingual, culturally responsive programming. Client Support Specialist 🔥 49 minutes ago 🏢🏡 Boston – Hybrid 💵 $26 - $27 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📁 Client Services Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Conduct information sessions and walk in screening as needed for potential program candidates
Facilitate client pre- and post-language assessments
Meet with clients to complete employment plans and draft resumes and cover letters
Enroll new participants via outreach and frequent communication with referral agencies and community partners
Assist clients in initial goal setting, career planning, training, and barrier removal resulting in job readiness
Assist clients in individual, group, and classroom settings in job search-related activities
Escort clients to job interviews and facilitate interview and hiring process, as needed.
Provide post-placement services including follow-up with participant and employer.
Via phone, email, and in person; direct and support potential program candidates and partner organization staff on program information and how to apply for JVS services.
Support recruitment efforts for E2E including partnership communications and outreach
Monitor voicemail and email inquiries and respond to inquiries
Provide Welcome Center coverage and support as needed
Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services.
Assist with data entry for E2E in Excel and Salesforce
Support the mission and philosophy of the JVS and the Refugee Services division
Establish positive working relationships with all members of the Refugee Services division and others at JVS.
Attend and actively participate in staff meetings and team-based projects
Effectively adapt to change in work environments, work priorities, and organizational needs
Attend and actively participate in staff meetings and team-based projects.
Work collaboratively with team members to ensure performance goals are met
Performs other duties as required. 🎯 Requirements
1-2 years of direct service work strongly preferred
1-2 years of experience working with individuals with barriers to employment or related experience
Highly proficient in Microsoft 365, including Excel, Word, and PowerPoint
Experience and skill in database programs (i.e. Salesforce)
Interpersonal, communication and organizational skills
Ability to work as part of a team
Ability to work in a multi-cultural environment
Demonstrated ability to work independently
Speakers of multiple languages strongly encouraged to apply. Highly sought: Cape Verdean Creole, Haitian Creole, French, Portuguese, or Spanish speakers Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Human Resources Manager – Client Services 🕒 May 20 Bank of America 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings HR Manager responsible for developing HR strategies and managing workforce activities at Bank of America. Collaborating with leaders to drive business results in Consumer and Small Business Client Services. 🏢🏡 Boston – Hybrid 💵 $115k - $160k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services 🦅 H1B Visa Sponsor Client Service Associate 🕒 May 13 Insight Investment 501 - 1000 Website LinkedIn All Job Openings Client Service Associate supporting the Insight Client Service Team with client relationship management. Responsible for account onboardings, changes, and day-to-day service for clients. 🏢🏡 Boston – Hybrid 💵 $75k - $80k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📁 Client Services Tax Manager – Private Client Services 🕒 May 7 EisnerAmper 1001 - 5000 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Tax Manager managing tax compliance and consulting services for private clients at EisnerAmper. Leading audits and training junior staff while fostering a collaborative culture. 🏢🏡 Boston – Hybrid 💰 Debt Financing on 2021-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services 🦅 H1B Visa Sponsor Supervisor, Client Support 🕒 April 29 Waterworks 201 - 500 🛒 Retail 🛍️ eCommerce Website LinkedIn All Job Openings Supervisor leading a Client Support team within Waterworks, ensuring operational excellence and high-end service experience. Driving team development and managing regional client support activities. 🏢🏡 Boston – Hybrid 💵 $70k - $75k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📁 Client Services 🦅 H1B Visa Sponsor Tax Manager – Private Client Services 🕒 April 7 CBIZ 10,000+ employees 🤝 B2B 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Tax Manager responsible for client engagements and managing staff at a leading professional services firm. Overseeing technical deliverables and fostering team development in a hybrid role. 🏢🏡 Boston – Hybrid 💵 $105k - $185k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services 🦅 H1B Visa Sponsor View More Client Services Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data entryemployment planninglanguage assessmentsjob readinesscareer planningcustomer serviceoutreachinterview facilitationbarrier removalteam collaboration

Soft Skills

interpersonal skillscommunication skillsorganizational skillsadaptabilityindependenceproblem-solvingrelationship buildingteamworkconflict resolutioncultural competency