Juskys Gruppe GmbH

Backend Engineer

• You develop the required frontend and backend modules for our internal applications as a Mid-Level Full-Stack Developer in close coordination with the team and serve as a knowledgeable contact for internal questions in programming and web development.
• In a flat-hierarchy environment you actively influence problem solving and contribute constructively to planning and optimizations.
• Together with the team, you work to automate manual processes, simplify workflows, and sustainably increase efficiency through our internal applications.
• You work with the following tech stack: Laravel 12, MariaDB, DuckDB, Docker, GitLab, PHP 8.4.

Mid-Level Full-Stack Developer – PHP, Laravel

Customer Support

• Support and advise our Dutch-speaking customers via email and phone
• Handle customer inquiries, orders, and complaints
• Resolve issues in a solution-oriented manner until complete customer satisfaction is achieved
• Communicate with internal departments such as Logistics, Procurement, and Customer Service
• Maintain and document customer inquiries in the system
• Assist with questions regarding products, deliveries, and returns
• Ensure a high level of service in the Dutch market

Customer Service Manager, Dutch-speaking

• Provide support and advice to our French-speaking customers via email and telephone
• Handle customer inquiries, orders and complaints
• Resolve issues in a solution-oriented manner until full customer satisfaction is achieved
• Communicate with internal departments such as Logistics, Procurement and Customer Service
• Maintain and document customer interactions in the system
• Assist with questions regarding products, deliveries and returns
• Ensure a high level of service in the French market

Customer Service Manager, French-speaking

Ecommerce

• Manage and develop creative concepts to advance the online shops
• Continuous optimization of usability, customer journey, and conversion rate
• Manage external partners for the implementation of various projects
• Conceptualize and create performance and awareness campaigns in collaboration with Online Marketing
• Continuous monitoring and optimization of shop performance
• Reporting and recommendations for management
• Market analysis, competitor and trend monitoring, and presentation of new ideas and concepts

Mid-Level Full-Stack Developer – PHP, Laravel

Customer Service Manager, Dutch-speaking

Customer Service Manager, French-speaking

Shopify Manager