Juskys Gruppe GmbH

Customer Service Manager, French-speaking

Juskys Gruppe GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Provide support and advice to our French-speaking customers via email and telephone
  • Handle customer inquiries, orders and complaints
  • Resolve issues in a solution-oriented manner until full customer satisfaction is achieved
  • Communicate with internal departments such as Logistics, Procurement and Customer Service
  • Maintain and document customer interactions in the system
  • Assist with questions regarding products, deliveries and returns
  • Ensure a high level of service in the French market

Requirements

  • Some prior experience in customer service or support, ideally in an e-commerce environment
  • Strong service and customer orientation, especially in international customer interactions
  • Good logical thinking skills and a structured, solution-oriented working style
  • Experience with online marketplaces (e.g., Amazon, eBay) is a plus
  • Excellent French language skills
  • Proficient in MS Office applications
  • Structured and reliable working style, high self-motivation and team spirit
Benefits
  • Pleasant working atmosphere and a modern, well-equipped workplace
  • Flexible working hours with flextime and a variety of scheduling options
  • Highly flexible remote work policy (up to 100%)
  • Flat hierarchies and short decision-making processes, providing plenty of room for your own ideas
  • Training and development opportunities and the chance to grow professionally and personally
  • An informal company culture with open communication
  • On top: JobRad (company bike leasing), Edenred City, Corporate Benefits, employee discounts and regular team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicee-commerceonline marketplacesFrench language skillsMS Office
Soft Skills
service orientationcustomer orientationlogical thinkingsolution-orientedstructured working styleself-motivationteam spirit