Juskys Gruppe GmbH

Customer Service Manager, Dutch-speaking

Juskys Gruppe GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Support and advise our Dutch-speaking customers via email and phone
  • Handle customer inquiries, orders, and complaints
  • Resolve issues in a solution-oriented manner until complete customer satisfaction is achieved
  • Communicate with internal departments such as Logistics, Procurement, and Customer Service
  • Maintain and document customer inquiries in the system
  • Assist with questions regarding products, deliveries, and returns
  • Ensure a high level of service in the Dutch market

Requirements

  • Some experience in customer service or support, ideally in an e-commerce environment
  • Strong service and customer orientation, especially in international customer interactions
  • Good logical thinking skills and a structured, solution-oriented working style
  • Experience with online marketplaces (e.g., Amazon, eBay) is a plus
  • Excellent Dutch language skills
  • Confident user of MS Office applications
  • Structured and reliable work style, high self-motivation, and team spirit
Benefits
  • Pleasant working atmosphere and a modern, well-equipped workspace
  • Flexible working hours with flexitime and diverse scheduling options
  • Very flexible remote work policy (up to 100%)
  • Flat hierarchies and short decision-making paths with plenty of room for your own ideas
  • Training and development opportunities, and the chance to grow professionally and personally
  • An informal, collegial company culture
  • Additional perks: JobRad (company bike), Edenred City, corporate benefits, employee discounts, and regular team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicee-commerce experienceonline marketplacesproblem resolutionorder managementcomplaint handlingproduct knowledgedelivery managementreturns processingdocumentation
Soft Skills
customer orientationsolution-orientedlogical thinkingstructured work styleself-motivationteam spiritcommunicationreliabilityservice excellenceinterpersonal skills