JUPUS

Growth Marketing

• You are the primary point of contact for our existing clients and ensure they integrate JUPUS into their daily workflows as effectively as possible.
• You identify opportunities for clients to use JUPUS more efficiently and help them discover additional features and tailored solutions.
• You proactively work to prevent churn by advising clients early and offering solutions to any challenges.
• You lead strategic conversations to maximize the individual value for each law firm.
• You analyze customer behavior and the Health Score to develop data-driven actions for retention and expansion.
• You collaborate closely with the Product, Sales, and Support teams to channel customer feedback into the ongoing development of JUPUS.
• You conduct targeted win-back conversations with former customers and actively work on their re-acquisition.

Customer Growth Manager – Cologne