JUPUS

Customer Support

• You are the first point of contact for our customers with questions about JUPUS — responding quickly, solution-oriented, and with a genuine commitment to quality.
• You analyze technical and domain-related inquiries, develop structured solutions, and guide customers through to final resolution.
• You prioritize support tickets sensibly, keep track of open issues, and ensure high service quality.
• You identify recurring problems, document best practices, and continuously refine our support processes together with the team.
• You work closely with Onboarding, Customer Growth and Product to systematically feed customer feedback into the ongoing development of JUPUS.
• You help build and maintain help-center articles, FAQs and internal knowledge bases.

Customer Support Manager

AI Engineer

• Architect and implement advanced generative AI and LLM-based solutions for our product suite
• Design and develop sophisticated agentic systems that can perform complex tasks autonomously
• Establish best practices for AI development, testing, and deployment across products
• Initially handle all AI development hands-on as a core technical contributor
• Work closely with product, design, and engineering teams to integrate AI capabilities
• Translate complex AI concepts for both technical and non-technical stakeholders