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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities in Customer Onboarding, focusing on continuous improvement of processes and customer satisfaction metrics. Possesses a technical affinity for integrating legal tech solutions and a proactive approach to team development.
Highest-signal resume keywords
Customer Onboarding ExperienceLeadership ExperienceAnalytical ThinkingCustomer FocusFluent German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding Process ImprovementKPI AnalysisTechnical Issue ResolutionIntegration with Law Firm SoftwareData-Driven Decision Making
Soft Skills
Coaching SkillsProblem-SolvingCommunication SkillsInitiativeAgility
Tools & Technologies
JUPUSLegal Tech Solutions
Industry Keywords
Customer SuccessStartup MentalityAIAutomationDigital Solutions
About the role
Key responsibilities & impact- You lead and develop our Customer Onboarding team in day-to-day operations.
- You spend approximately 50% of your time working operationally in onboarding and guide our new customers.
- You support your team with complex customer situations and provide professional coaching.
- You ensure our customers derive maximum value from JUPUS.
- You are responsible for the quality and continuous improvement of our onboarding processes.
- You analyze metrics such as onboarding duration, activation, and customer satisfaction.
- You work closely with Customer Growth, Support, and Product.
- You assist customers with integrating our platform with their law firm software.
- You continuously develop and grow your team.
Requirements
What you’ll need- Experience in Customer Onboarding or Customer Success: You have several years of experience in a comparable role.
- Initial leadership experience and strong coaching skills: You have previously led a small team.
- Hands-on mentality: You treat leadership as more than purely managerial tasks.
- Strong technical affinity: You do not need to be able to program, but you are comfortable tackling technical issues.
- Agility & drive to shape processes: You want to actively improve processes, not just maintain them.
- Analytical thinking: You work data-driven and keep relevant KPIs in view.
- Startup mentality: You thrive in a dynamic environment and take ownership.
- Customer focus: You understand that our success depends on the success of our customers.
- Initiative & willingness to learn: You and your team continuously develop.
- Problem-solver mentality: When challenges arise, you analyze them in a structured way.
- Passion for Legal Tech: Interest in AI, automation, and digital solutions is a must.
- Communication skills: Fluent German and good English skills.
Benefits
Comp & perks- Play an active role in shaping the future: Be at the forefront of applying and implementing AI to transform an entire industry.
- Inspiring pioneer spirit: Work with bold, smart colleagues who inspire and challenge each other and together set new standards in Legal Tech.
- Flexible work with team spirit: Be in the Cologne office with the team three days a week — work remotely for the remainder.
- Modern equipment & AI tools: A new MacBook is provided — plus access to the latest AI tools.
- Stay fit & team benefits: We cover your Urban Sports Club membership!