Client Support Associate Consultant, Temporary
Grow Progress
Switching
Customer Experience Associate
Jose Art Gallery
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $24 - $25 per hour
Job Level
JuniorMid-Level
Tech Stack
Switching
About the role
- Deliver exceptional support via email, phone, and other platforms, ensuring fast and thoughtful resolutions.
- Manage a high volume of inquiries efficiently, staying organized and maintaining high-quality responses under pressure.
- Adapt quickly to evolving policies, workflows, and product changes, embracing real-time problem-solving.
- Think like an owner, act like a detective—when faced with incomplete information, dig deep to find the best possible solution.
- Balance competing priorities while maintaining focus on what drives impact for our users.
- Advocate for our customers by identifying pain points and sharing insights with the broader team.
- Collaborate cross-functionally with internal teams to improve our support experience and contribute to strategic initiatives.
Requirements
- 1-2 years of experience in a customer-facing role.
- Excellent verbal and written communication skills and can make complex topics easy to understand.
- Thrive in fast-paced environments and can balance multiple priorities at once.
- Confident tackling unknown challenges and finding a path forward, even when there’s no precedent.
- Passionate about art and eager to learn more about the art market.
- Currently authorized to live and work in the United States.
- This role is unlikely to be a good match if prefer having a set routine or a clear set of rules or feel uncomfortable with de-escalation and handling difficult conversations.
