Jose Art Gallery

Account Manager

• Build and grow partnerships with galleries, museums, art fairs, and art-adjacent businesses across advertising and our portfolio of commercial products.
• Leverage existing network within the art world to create immediate commercial opportunities and accelerate partnership growth.
• Own the full sales cycle from prospecting and relationship development through negotiation, closing, and renewal.
• Develop strategic, consultative relationships with senior stakeholders across the art ecosystem.
• Identify cross-sell opportunities across our product suite as the business evolves—from advertising and intelligence tools to entirely new offerings in development.

Expansion Partnerships Lead

Sales Development Rep

• Generate outbound leads via cold calling and email campaigns
• Research and identify newly opened galleries, and galleries not currently known to Artsy to outreach
• Follow up on marketing generated leads and conduct research to evaluate partnership opportunity and fit
• Effectively communicate Artsy’s value proposition in sales outreach to galleries to generate interest in the Artsy platform
• Qualify warm leads for Sales Managers, and schedule product demonstrations with relevant prospects
• Test, measure, and improve outreach campaign effectiveness and end-to-end lead management
• Meet and exceed core KPIs: daily dials, meetings booked, and activations

Sales Development Associate

Manager

• Own the end-to-end response to complex security incidents and fraud events, from initial detection, through root cause analysis, cross-functional coordination, and post-incident review - serving as the senior decision-maker and stakeholder communicator throughout.
• Lead fraud detection and investigation across marketplace and auction activity, driving escalated cases, pattern analysis, and the cross-functional response required to resolve issues.
• Own the resolution of complex post-sale disputes, including authenticity challenges, damage claims, and listing inaccuracies. Setting the investigative standard, making final judgement calls on escalated cases, and identifying opportunities for policy, process or product improvement.
• Lead the end-to-end chargeback process, gathering and formalising evidence for submission.
• Enforce Artsy's Trust & Safety policies with consistency and sound judgment, escalating or adapting where edge cases require it
• Complete KYC and AML verification for Artsy users, owning decisions on complex or high-risk cases.
• Manage outreach to sellers with failed or unpaid subscription charges, ensuring timely resolution.
• Collaborate with internal teams, including Legal, Product and Marketplace, on the development and ongoing enforcement of Trust & Safety policies.
• Drive Trust & Safety initiatives across the business, identifying opportunities to improve processes and close risk gaps.

Senior Manager, Trust & Safety

Data Engineer

• Architect systems for scale, focusing on data quality and reliability
• Work cross-functionally with data analysts and engineers
• Influence data platform roadmap
• Support operations of data platform systems
• Maintain and improve data availability

Expansion Partnerships Lead

Sales Development Associate

Senior Manager, Trust & Safety

Senior Data Engineer