Jose Art Gallery

Customer Support

• Deliver exceptional support via email, phone, and other platforms, ensuring fast and thoughtful resolutions.
• Manage a high volume of inquiries efficiently, staying organized and maintaining high-quality responses under pressure.
• Adapt quickly to evolving policies, workflows, and product changes, embracing real-time problem-solving.
• Think like an owner, act like a detective—when faced with incomplete information, dig deep to find the best possible solution.
• Balance competing priorities while maintaining focus on what drives impact for our users.
• Advocate for our customers by identifying pain points and sharing insights with the broader team.
• Collaborate cross-functionally with internal teams to improve our support experience and contribute to strategic initiatives.

Customer Experience Associate

Account Manager

• Drive business development efforts by devising, implementing and conducting effective lead generation strategies, engaging with high-value prospects
• Consistently achieve and surpass monthly and quarterly revenue targets for new gallery acquisitions
• Manage the end-to-end sales cycle, from initial outreach to closing deals, while maintaining a strong focus on building and nurturing long-term relationships with key prospects
• Build and oversee a robust sales pipeline, utilizing Salesforce and Outreach, and ensure high conversion rates for both inbound and outbound leads
• Demonstrate expertise in objection handling, effectively addressing client concerns and positioning Artsy as the premier solution for their needs
• Cultivate trust and credibility through timely and personalized follow-up, fostering strong and enduring partnerships with prospects
• Collaborating with the Sales Development Associate to strategize on which markets to target based on events, art happenings and seasonality
• Utilize AI and automation tools to increase process efficiency and provide better solutions to partners

Customer Experience Associate

Sales Manager, Gallery Partnerships