Customer Support Agent
OurRitual
Client Support Associate Consultant, Temporary
Grow Progress
contract
Posted on:
Origin: • 🇺🇸 United States • District of Columbia, Washington
Visit company websiteSalary
💰 $5,000 - $6,000 per month
Job Level
JuniorMid-Level
Tech Stack
Switching
About the role
- Act as first point of contact for client inquiries and manage support help desk
- Respond to client inquiries with accuracy and timeliness and maintain HubSpot ticketing system
- Handle requests including account setup, access, troubleshooting, technical issues, pricing, test design, and methodology questions
- Collaborate with internal teams for project scoping and information gathering to enable successful test launches
- Escalate complex issues appropriately while ensuring accountability and resolution
- Partner with Client Success to provide continuity during CSM absences and support renewals and account expansion
- Manage and maintain client-facing Help Center (HubSpot) and develop/update knowledge base articles, FAQs, and troubleshooting guides
- Monitor Knowledge Hub engagement to identify opportunities to improve resources and reduce support ticket volume
- Contribute client feedback to inform product improvements and participate in initiatives to enhance support processes, reporting, and scalability
Requirements
- 2+ years of experience in client support, customer success, or related roles (SaaS or technology preferred)
- Strong communication and problem-solving skills
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Comfort with technical troubleshooting and platform navigation
- Experience with HubSpot service desk or similar CRM and support ticketing tools
- Strong organizational skills and attention to detail
- Enjoy switching contexts and juggling multiple projects across multiple disciplines
- US work authorization required
- Progressive values and an interest in politics
- Bonus skills:
- Experience with electoral campaigns
- Knowledge of best practices in political science or psychology
- Familiarity with online survey platforms, market research tools, or market research vendors
