Grow Progress

Client Services Representative

• Act as first point of contact for client inquiries and manage support help desk
• Respond to client inquiries with accuracy and timeliness and maintain HubSpot ticketing system
• Handle requests including account setup, access, troubleshooting, technical issues, pricing, test design, and methodology questions
• Collaborate with internal teams for project scoping and information gathering to enable successful test launches
• Escalate complex issues appropriately while ensuring accountability and resolution
• Partner with Client Success to provide continuity during CSM absences and support renewals and account expansion
• Manage and maintain client-facing Help Center (HubSpot) and develop/update knowledge base articles, FAQs, and troubleshooting guides
• Monitor Knowledge Hub engagement to identify opportunities to improve resources and reduce support ticket volume
• Contribute client feedback to inform product improvements and participate in initiatives to enhance support processes, reporting, and scalability

Client Support Associate Consultant, Temporary