Jones Lang LaSalle Americas, Inc.

Director

• Drive JLL's account performance management strategy
• Lead the team to exceed performance goals through strategic KPI oversight
• Serve as a critical driver of JLL account team success
• Act as the primary point person for client leadership and anticipating their needs
• Lead the preparation and delivery of Monthly and Quarterly Business Reviews

Director, Performance Management

Artificial Intelligence

• Design and build intelligent AI agent systems, LLM-based applications, and autonomous workflow solutions within the context of our enterprise applications.
• Provide expertise in Large Language Models, multi-agent architectures, RAG systems, Python development, cloud AI services, and enterprise AI integration.
• Develop and deploy agentic AI solutions that can autonomously perform complex business tasks.

AI Dev Lead

Events

• Drive service excellence as a program ambassador for Global Meeting & Events
• Evaluate and assign event requests based on complexity and required support levels
• Provide strategic consultation for complex event requests and conduct consultation and qualification calls to support customers through their meetings and events journey
• Guide customers through processes while aligning expectations with service capabilities
• Collaborate with internal and external teams to resolve inquiries within established SLAs
• Maintain and update customer-facing resources and documentation as necessary
• Facilitate outreach, training, and educational initiatives while supporting broader Global Meetings and Events strategic initiatives
• Support Event Services Program Manager with administrative duties and team audits.

Event Services Specialist – APAC

Operations

• Lead cleaning teams to ensure a positive, motivational, and supportive working environment
• Ensure advanced planning of all cleaning operations, including periodic tasks with clear schedules and sign-off procedures
• Focus on training and development to establish good working practices
• Ensure excellence in cleaning operations including security, health and safety compliance, cleaning standards, colleague appearance and presentation, full and clean uniforms, guest and staff interaction, and courtesy
• Provide professional support in service-related and contractual matters
• Ensure high standards are always achieved while remaining flexible to meet changing operational needs
• Suggest new initiatives to ensure continuous improvement and best practice delivery
• Take full ownership and manage to conclusion all cleaning feedback or complaints
• Work closely with all stakeholders to add value and promote teamwork
• Manage and report on all cleaning operational budgets with full transparency, including forecasts
• Control delivery of colleague rosters, ensuring compliance is always maintained
• Lead and advise the team in managing absence and holiday records, including sickness and annual leave for all direct reports
• Organize non-agency cover wherever possible to avoid staff and qualitative shortfalls
• Carry out and manage monthly audits to ensure high standards of cleanliness and a safe environment
• Manage recruitment, induction training, developing, and retaining colleagues
• Ensure adequate quality performance measures (KPIs/SLAs) are adhered to and resolve any failures professionally with clear plans
• Conduct quality audits to ensure service delivery adheres to ISO9001 requirements
• Ensure strict compliance with the Data Protection Act, GDPR, and associated regulations
• Lead and support direct reports in an engaged and positive manner
• Ensure the team delivers exceptional operational standards along with excellent and meaningful building user interaction
• Work with Senior Leadership Team and Operations Management Team to forward plan staffing and ensure capacity is met
• Scale service during peak periods without sacrificing SLAs
• Ensure all team members are valued employees and conduct annual job chats
• Identify team members wishing to progress their careers and work with HR and Learning & Development to create development plans
• Work alongside HR and Learning and Development teams to deliver Customer Experience training
• Identify training needs for direct reports and work with Senior Leadership Team on training plans
• Ensure effective operational communication including meetings, handovers, and reporting
• Attend daily, weekly, and monthly business progress meetings and team meetings as required
• Deliver concise and sound written reports to aid company communication both internally and externally
• Ensure complete confidentiality when communicating with clients
• Drive and enhance opportunities to deliver more sustainable service delivery
• Consistently exceed customer expectations and deliver long-term sustainable customer satisfaction

Soft Services Area Operations Manager

Data Analyst

• Lead technical analysis and feasibility assessments for electric vehicle charging infrastructure and solar photovoltaic installations across client portfolios
• Design and implement data collection and analysis frameworks to support IES project evaluation and performance monitoring
• Deliver IES advisory projects from initial assessment through implementation recommendations
• Monitor emerging trends, technologies, and regulatory developments in EV infrastructure, renewable energy, and building electrification
• Work closely with sustainability consultants to integrate IES recommendations into broader decarbonization strategies

Senior Analytics Specialist, Sustainability

Manager

• Oversee all aspects of facilities operations including HVAC, electrical, plumbing, life safety systems, and building automation to ensure optimal performance and regulatory compliance
• Lead, mentor, and develop a team of facilities professionals, fostering a culture of accountability, continuous improvement, and service excellence
• Develop and manage annual operating budgets, capital improvement plans, and financial forecasts while identifying cost-saving opportunities without compromising service quality
• Serve as the primary client liaison, building strong relationships through proactive communication, strategic planning sessions, and responsive problem-solving
• Coordinate and oversee preventive maintenance programs, vendor contracts, and service agreements to maximize asset lifecycle and minimize downtime
• Ensure compliance with all local, state, and federal regulations including building codes, safety standards, environmental requirements, and accessibility guidelines
• Conduct regular property inspections, risk assessments, and performance evaluations to identify improvement opportunities and address issues proactively
• Lead special projects including renovations, tenant improvements, system upgrades, and sustainability initiatives from conception through completion
• Prepare comprehensive reports, presentations, and analytics that demonstrate operational performance, financial trends, and strategic recommendations

Senior Facilities Manager

Pricing Analyst

• Manage the compilation of the client pricing solution per the requirements of the RFP/pursuit response
• Work with the Sales team, Solutions team and SME’s across JLL to develop the pricing response to new business, renewal and expansion opportunities
• Collaborate with and integrate pricing inputs from Service Lines and Platform Services SME’s, Account Management representatives and pursuit team into a final pricing solution
• Integrate pricing inputs from global regions into the final pricing solution
• Work with Workplace Management service line SME’s and pursuit team to develop Workplace Management service delivery and platform costs, and to document value propositions
• Compile relevant benchmarking data to support pricing assumptions for Workplace Management
• Work within the pricing tools to develop the profitability model representing all service line and global regional pricing for the purposes of fee modeling and deal approval
• Participate in client sessions with the goal of validating data for solution development and gaining clarity in RFP response as needed
• Work with the Solution Manager and Sales Team on the deliverables that will be key for RFP response and business planning: Profitability Measurement and Fee Modeling
• Complete and accurate Pricing Template
• Benchmarking, Analysis & Assumptions to support the pricing
• Pricing related Exhibits and Schedules for the RFP process, through and including negotiations and contracting
• Commercial Review Board /approval documentation
• Assist during transition in educating the account team on pricing assumptions and model to enable them to deliver on the deal.
• Promote and maintain process and reporting compliance standards

Pricing Manager

• Oversee and manage facility operations across multiple sites, ensuring compliance with client standards, aviation regulations, and safety protocols.
• Oversee vendor performance, contract adherence, and service-level delivery for maintenance, repairs, and critical system operations.
• Develop and manage regional operating budgets, monitor spending, and identify cost-saving opportunities without compromising service quality.
• Partner closely with internal and external stakeholders to understand operational needs, resolve issues, and support business-critical initiatives.
• Implement preventive maintenance strategies and ensure accurate use of tools and reporting.
• Lead, coach, and support onsite teams to foster a culture of safety, service, and continuous improvement.

Regional Facilities Manager

Electrical Engineer

• Lead and supervise High Voltage Department team in daily operations and maintenance activities; ensure timely completion of all OM and PM work orders with zero backlog while maintaining first-class operational standards
• Oversee vendor preventative maintenance programs and coordinate repairs for electrical equipment including UPS Systems, Generators, Static Transfer Switches, ATSs, and Load Centers; monitor and maintain system reliability for critical electrical distribution systems
• Develop maintenance specifications and lead multi-year electrical switchgear maintenance, building shutdown projects, and medium voltage switching operations; supervise facilities during electrical events and serve as main contact for local utility company
• Coordinate with client stakeholders through weekly Electrical Systems meetings providing updates on maintenance activities, project involvement, and action plans; communicate utility disturbances promptly and maintain historical documentation
• Provide electrical engineering support for campus projects by developing detailed scopes of work, cost estimates, and reviewing engineering designs; review/perform short circuit, coordination, and arc fault studies; author Field Switching Procedures for critical work
• Support equipment startup, commissioning, and switching operations for new installations; prepare Root Cause Analysis reports for significant electrical events; assist Project Managers with vendor coordination and proposal submissions
• Prepare department for campus growth by maintaining up-to-date documentation on system state and EOL status for critical equipment; perform site assessments, develop strategic planning improvements, and ensure compliance with safety regulations and site protocols

Electrical Engineering Manager

• Deliver exceptional client service through technical expertise, effective communication, and strategic relationship management
• Serve as the primary liaison between JLL, the client, and various stakeholders throughout the development process, ensuring seamless project coordination and timely delivery of outcomes
• Leverage extensive retail development expertise to guide successful project delivery from inception through full permit authorization and utility provisioning
• Provide strategic oversight of entitlement processes, including zoning applications, land use approvals, environmental permits, and utility coordination
• Analyze and optimize existing processes while developing new methodologies, playbooks, and responsibility frameworks for internal teams and external consultants
• Develop and refine tracking mechanisms to identify project schedule acceleration opportunities while minimizing forecast error rates
• Create and maintain comprehensive databases of permit expeditors, land use counsel, and subject matter experts
• Establish key performance indicators (KPIs) for external consultants and monitor their performance, workload, and deliverables
• Conduct root cause analyses on problematic submissions and provide peer reviews of due diligence reports
• Provide expert consultation on complex or problematic developments, offering troubleshooting support and technical guidance
• Advise on landlord work letter lease negotiations, zoning requirements, environmental entitlements, and utility acquisition processes
• Foster collaborative relationships between transaction, design, and construction teams

Manager – Development and Project Entitlements

Project Manager

• Lead role in development and execution of strategy for project management
• Represent business unit in local, regional, and national industry/public forums
• Oversee project implementation through construction and occupancy
• Negotiate contracts with selected team members/vendors
• Identify and address areas of concern regarding potential liabilities and risk
• Train and develop project team members in firm procedures, methodology and practices

Team Lead, Project Management

• Proporcionar estrategia inmobiliaria integral y excelencia en la gestión de transacciones
• Gestionar el proceso completo de transacciones para nuevas adquisiciones de arrendamiento, reubicaciones, renovaciones, revisiones de renta, subarrendamientos, disposiciones de propiedades y terminaciones anticipadas
• Trabajar estrechamente con equipos locales de JLL para obtener los mejores resultados aprovechando tu conocimiento de las necesidades comerciales y cultura del cliente
• Crear RFPs, negociar cartas de intención y gestionar la presentación de información requerida para la alta dirección del cliente
• Seguimiento de proyectos, pronóstico y seguimiento de ingresos por comisiones
• Gestionar la comunicación entre el equipo CRE del cliente y los especialistas de JLL en cada país
• Presentar revisiones estratégicas periódicas (QBRs) y oportunidades inmobiliarias como planes de ahorro de costos y estrategias generales de portafolio

Senior Transactions Manager

Account Manager

• Provide strategic leadership across the accounts
• Lead in the delivery of significant profitable growth through new and existing client contracts and relationships
• Lead innovation across all soft services
• Identify opportunities for organic growth and new business
• Client development and retention through pro-actively building long lasting client relationships
• Lead and grow the operations team members to deliver all contractual requirements
• Encourage idea generation to improve service delivery
• Develop and deliver a robust site strategic development plan
• Drive operational excellence and therefore an efficient operating model
• Provide guidance, drive, support, and goals for the designated service category teams
• Own, define, maintain, and manage account development plans
• Lead change management process and associated Service Level Agreements (SLAs)
• Track and monitor performance metrics and indicators for the site
• Identify and implement improvements where necessary
• Deploy compliance processes locally and identify/escalate operational risks to governance teams

Senior Director, Account Management

Consultant

• Lead development of comprehensive climate risk assessments, science-based decarbonization pathways, and strategic roadmaps
• Design and oversee data collection, manage analytical frameworks integrating building performance data and emissions inventories
• Lead client workshops and strategic discussions, facilitate stakeholder engagement, prepare executive-level presentations
• Manage multiple strategic consulting projects simultaneously, structure workplans, coordinate workstreams across internal teams
• Monitor evolving climate science and policy developments, contribute to thought leadership through white papers and case studies
• Partner with Sustainability Consulting, Operations, Data & Reporting teams, and transaction management to deliver integrated solutions

Strategic Sustainability Consultant

• Manage BAU renewals, renegotiations, acquisitions, and divestments to secure tenure across the client’s national property portfolio.
• Deliver optimum results in all leasing negotiations, meeting annual financial and qualitative targets.
• Complete 35-40 transactions per annum, focusing on securing tenure, portfolio cost reduction, and managing portfolio’s weighted average lease expiry.
• Oversee all in-flight transactions from critical dates through to executed documentation.
• Assess market evidence, prepare business cases with appropriate commentary, and advise the client on lease structures, land valuations, and fair market rent calculations.
• Build and maintain strong relationships with landlords, landowners, Legal Service Providers, client and key internal stakeholders.
• Champion the use of TM Essentials and other technology platforms to capture transaction data, drive efficiencies, and enhance reporting outcomes.
• Proactively identify opportunities to streamline processes and deliver to contractual KPIs throughout the term of the Contract.