Johnson & Johnson

Customer Success Manager

• Design and implement a comprehensive customer engagement strategy to support new product development and commercial sales initiatives.
• Lead and coordinate customer engagement activities in Santa Clara and Cincinnati, ensuring alignment with business objectives and market needs.
• Build and nurture relationships with key clinical and non-clinical healthcare professionals, leveraging their expertise to inform product development and commercialization plans.
• Partner with regional and global teams to integrate customer feedback into product design, business modeling, and commercial strategies.
• Facilitate cross-functional collaboration to ensure seamless execution of engagement programs, from early-stage development through commercial launch.
• Monitor and analyze engagement outcomes, providing actionable insights to refine strategies and maximize impact.
• Effectively present and communicate the value of the OTTAVA program to diverse audiences, crafting compelling narratives that build excitement, inspire confidence, and clearly articulate the unique benefits—ultimately motivating stakeholders and customers to choose our solutions.

Director, Global Customer Engagement

Manager

• Manages a team of individual contributors and/or Supervisors, and is accountable for conducting effective performance management.
• Coordinates processes and assignments for supervisors and individual contributors to achieve Production Equipment Repair & Maintenance goals.
• Advises team on policies and procedures to ensure compliance and achievement of the organization's objectives for the Production Equipment Repair & Maintenance function.

Maintenance & Calibration Manager

Financial Planning and Analysis

• The Global Finance ERP Process Integration Finance Manager will be responsible for the coordination and orchestration of new S4 Finance transaction and close processes, and deployment of those Standard processes in partnership with the deployment teams.
• This role is part of the Global Finance ERP Strategy & Operations team under the SigniFi Program.
• As a Process Integration Finance Manager in our S4 environment they will work across TransAct, EP&A, and GPO teams to ensure that we execute and deploy an integrated end to end approach, creating / orchestrating all process documentation necessary, as we continue to advance our close capabilities leveraging SAP S4 Finance.
• They will be responsible for deploying processes within the scope of TransAct; identifying and creating documentation necessary to train and deploy to the teams that will execute those processes in S4 finance.
• They will be responsible for partnering to help define and design new processes with the GPOs and finance systems solutions team and test them in coordination with the finance systems deployment teams.
• They will also partner across other SigniFi workstreams, including working with Tax, Global Services, Reporting & Analytics, Statutory, Compliance and Finance GPOs to ensure execution of deployments are well understood, and where necessary integrated.
• Success in this role includes end to end thinking, planning, orchestrating, understanding of our Close processes and effectively deploying simplified and standardized processes to ensure continued advancement of our end state solution.
• They will need strong influencing and negotiating skills as they will be a change leader, helping our Finance organization to reach aligned outcomes.
• The Global Finance ERP Process Integration Finance Manager will have the ability to interact with numerous senior leaders through in-person meetings, presentations, etc.

Global Finance ERP Process Integration Manager

Account Manager

• Develop and implement sales strategies to effectively promote Shockwave products to appropriate hospital personnel and physicians.
• Meet with a variety of physicians and other hospital personnel to determine customers’ needs, goals, product usage, and types of cases handled.
• Educate customers on products and proper clinical usage by delivering presentations and demonstrations.
• Routinely attend procedures/cases in hospital operating rooms and advise on product usage and gain insight into specific needs of physicians’ and OR staff.
• Responsible for attainment of sales/revenue objectives for the territory in order to attain quota.
• Partner with Clinical, Field Clinical Reps, Marketing, R&D and other business units to identify selling opportunities and present to potential clients.
• Conduct consultative sales calls with Interventional Cardiologists, and Vascular Surgeons.
• Build and maintain solid customer relationships.
• Demonstrate in-depth product knowledge, and ability to speak clinically to physicians at a high level.
• Complete and processes timely reports including but not limited to sales summary reports, expense reports, monthly product tracking reports, careful account targeting reports, and complaint reports in accordance with established procedures and policies.
• Maintain company standards involving ethical and moral character while professionally representing the company.
• Comply with all corporate compliance, FDA, medical device, quality standards and ethics.
• Other duties as assigned.

Territory Manager

Operations

• Plans, coordinates, and directs quality assurance programs designed to ensure continuous production of products consistent with established standards.
• Serves as the Quality Operations Site Lead and overseeing day-to-day quality operations.
• Verifying that the Quality System in in place and maintained at the required compliance level.
• Driving Quality System efficient execution and reduced risk of non-conforming product.
• Establishes and maintains quality assurance programs, procedures, and controls.
• Ensures that performance and quality of products conform to established company and regulatory standards.
• Analyzes data sources significant quality trends and recommends actions as needed.
• Reviews and approves non-conformances, CAPA, Audit Observations, Change Controls, Validations and Completion Reports, and other quality system documents or records as required.
• Manages the qualification and validation for all products and processes and quality control support activities.
• Supports investigation, evaluation, and implementation of actions to eliminate root causes of non-conformances.
• Ensures effective risk management process is implemented to prevent unanticipated failure.
• Acts as advisor to subordinate supervisors or staff to help meet established schedules or resolve technical or operational problems.

Senior Quality Operations Lead

Director

• Lead a multi-level team of approximately 15-20 associates, including 4 direct & multiple indirect reports, across several locations to ensure strong results through effective performance management and development planning.
• Oversee a global footprint of EMs to deliver business process improvements, analytics and insights, risk management, supplier development, PO to goods receipt, and NPI launch readiness.
• Align with External Operations Planning on the short, mid and long-range requirements and capacity needs to deliver against the DPS demand and inventory forecast.
• Design and align win-win solutions across organizations in order to meet business goals and objectives.
• Oversee the EM Supplier S&OP process and ensure outputs support the global supply plan.
• Inform, support, and contribute to the end-to-end supply chain strategy for worldwide instrumentation.
• Understand constraints & other risks of the supplier and their extended supply chain that may result in service disruption and proactively work to resolve.
• Coordinate the deployment of supplier development / Operational Excellence engagements & resources that improve right first time, lead time, machine down time, backorder & on-time delivery.
• Lead short term event management (STEM) and long-term structural recovery of issues.
• Aid in prioritizing activities and resources within EMSI, including the timely closure of change controls.
• Develop, implement, and direct strategies to assess and mitigate supply chain risks by effectively leading cross-functional efforts.
• Develop and implement action plans to support talent acquisition and succession planning.
• Coach, guide and support the team as it relates to critical decision making and communications.
• Act and lead in accordance with JNJ’s Credo, Vital Behaviors and DE&I principles.
• Promote, advance, and lead high performing teams and formalized RAPID decision-making framework.
• Collaborate and clarify roles and responsibilities with Source, External Engineering, Quality, Product Management & Plan.
• Define and evolve EMSI integration into the NPI/M&A and tech transfer processes.
• Oversee adherence to project and resource budgets.
• Ensure compliance with EHS&S and Quality assessments.
• Benchmark other J&J and external companies/industries to identify improvements and best in class processes to support External Manufacturing and other business initiatives.
• Partner with Source Category Management to ensure the sourcing strategy for supplier sites are developed and implemented.
• Represent EMSI interests and inform supply agreements and/or contractual terms that promote reliability and business continuity.

Director, External Manufacturing Supply Integration

Communications

• Lead strategic communications programs that drive business outcomes
• Prioritize thought leadership and earned/owned media strategy
• Develop strategic messaging and content
• Manage social media and campaign activations
• Handle employee and culture communications
• Oversee issues management
• Build and deploy an integrated global communications plan

Senior Manager, Endomechanical, Energy Communications

Sales

• Devise and implement customer specific pre and post call selling approaches that evaluate and address the practitioners’ perspectives and the institutions philosophies within compliance guidelines.
• Consistently use approved clinical studies and marketing aids to support the case for the value proposition when selling.
• Position and adapt the message to meet the practitioner’s, institutions, and company’s objectives.
• Develop and execute on comprehensive business plan that includes but not limited to opportunities and challenges in local market, key strategies and tactics to drive the business, maximization of resources available as well partnership with key business partners and stakeholders in order to drive sales in local geography.
• Develop a territory coverage plan that maximizes selling time with all account professionals.
• Adjust the schedule to increase access to key stakeholders, including coverage of all shifts.
• Institute strategies to increase access to all key stakeholders.
• Maximize and customize the value proposition and influence contract implementation processes within the assigned institutions.
• Hold hospital stakeholders accountable to the institutional contract.
• Develop and apply knowledge of payer access and affordability landscape in the territory regarding the company’s products.
• Devise and institute an integrated business plan that includes clear strategies and tactics to target key accounts utilizing all available resources, while aligning the plan with the district’s, regions, and company’s goals.
• Analyze business analytics to recognize territory opportunities, strengths, and trends, and to monitor the effectiveness of the business plan. Adjust the plan to minimize the impact of competition and to maximize sales opportunities.

Senior Neuroscience Sales Specialist

• Devise and implement customer specific pre and post call selling approaches that evaluate and address the practitioners’ perspectives and the institutions philosophies within compliance guidelines.
• Consistently use approved clinical studies and marketing aids to support the case for the value proposition when selling.
• Position and adapt the message to meet the practitioner’s, institutions, and company’s objectives.
• Develop and execute on comprehensive business plan that includes but not limited to opportunities and challenges in local market, key strategies and tactics to drive the business, maximization of resources available as well partnership with key business partners and stakeholders in order to drive sales in local geography.
• Develop a territory coverage plan that maximizes selling time with all account professionals.
• Adjust the schedule to increase access to key stakeholders, including coverage of all shifts.
• Institute strategies to increase access to all key stakeholders.
• Maximize and customize the value proposition and influence contract implementation processes within the assigned institutions.
• Hold hospital stakeholders accountable to the institutional contract.
• Develop and apply knowledge of payer access and affordability landscape in the territory regarding the company’s products.
• Devise and institute an integrated business plan that includes clear strategies and tactics to target key accounts utilizing all available resources, while aligning the plan with the district’s, regions, and company’s goals.
• Analyze business analytics to recognize territory opportunities, strengths, and trends, and to monitor the effectiveness of the business plan.
• Adjust the plan to minimize the impact of competition and to maximize sales opportunities.

Neuroscience Sales Specialist

• Responsible for leading the Lumateperone Medical Science Liaison (MSL) regional team
• Provide scientific, research, and educational support to health care professionals
• Partner with the MSL Head to set and drive strategy for their region
• Conduct routine strategy reviews with each MSL direct report
• Provide support, coaching, and development to direct reports (MSLs)
• Ensure execution of field Medical Affairs programs, including product launches and proactive initiatives
• Ensure strong clinical engagement strategy for each territory within the region
• Stay abreast of scientific information and disease states
• Coordinate with other Medical Affairs and Scientific Affairs personnel

Regional MSL Director

• Creates and executes comprehensive market access strategies through the integration of pricing and reimbursement, health technology assessment, evidence-based medicine review, and health economic modeling activities.
• Designs, develops and implements an integrated approach to all aspects of the payer value proposition from early development through and beyond loss of exclusivity.
• Communicates the unique attributes of the therapeutic area drugs/medical devices to external multi-stakeholders to ensure the drug's/device's value proposition will be recognized and maximize market uptake.
• Works collectively with payers, including HTA, reimbursement influencers and other decision makers to ensure the continuous changing reimbursement systems remain fair to all involved parties.
• Develop strategic studies with the end-customer in mind to ensure that the results will favorably impact pricing, reimbursement and market access as well as market uptake.
• Provides quantitative and qualitative pricing research.
• Works with Health Economics/Outcomes Research to design pricing strategy.
• Directs through lower management levels.
• Has responsibility for managing a function that includes multiple related departments.
• Establish policies appropriate for the function.
• Interprets and recommends modifications to company-wide policies and practices.
• Interacts with senior management, and others concerning matters of significance to the company.
• Conduct business and technical briefings for senior and top management and for external representatives.

Regional Market Access Director

• Responsible for the overall strategic direction for technology supporting our Distribution capabilities in North America & LATAM as well as Device Circularity strategy globally.
• Align product strategy, roadmap, technical capabilities, and delivery in support of current and future business goals.
• Collaborate with Senior Business and Technology Leaders to identify, prioritize, and ensure consistent product delivery with quality across our Deliver organization.
• Drive a culture of innovation with a focus on developing talent to keep team members in tune with emerging industry and technology trends.
• Partner across the Supply Chain and Commercial organizations with a deep focus on understanding customer needs and problems as input into developing the technology product roadmap.
• Implement user centric industry leading strategies in areas of design and rapid prototyping to deliver Minimal Viable Products.

Director, IM SCT – Americas Deliver PGL

• Bring a deep understanding of the intricacies of media data and analytics for major brands
• Building a comprehensive measurement framework for the J&J sectors: Innovative Medicine, MedTech, and Corporate
• Partner closely with other members of the Insights and Analytics organization as well as other Brand leadership
• Drive a robust, data-driven, and highly strategic approach that identifies key leading and lagging metrics
• Help drive faster decision making, line of sight to impact of execution (content and channel) and investments across all aspects of the customer and patient treatment journey
• Report to the Senior Director of Customer Engagement, Content & Media Excellence
• Define the comprehensive measurement framework and KPIs
• Play a lead role in developing integrated measurement reports to connect execution to impact including measures such as patient conversion, ROI, mROI
• Partner closely with media and creative agencies, the Insights & Analytics organization, and key internal stakeholders including Senior Leadership to develop and align a framework across the enterprise
• Track performance and support faster optimization decisions to improve performance and achieve business goals

Director of Customer Engagement – Media Measurement

QA Engineer

• Partner with Research & Development and Supply Chain teams to support platform analytical method qualification, validation, and transfer to facilitate analysis of pre-clinical, clinical, and commercial products.
• Collaborate with business partners to support process development studies.
• Perform regularly scheduled oversight of R&D GxP laboratories.
• Review and approve raw material and critical reagent release for use across the Janssen global network.
• Review and approve controlled documents including standard operating procedures, work instructions, validation protocols and reports, and technical studies.
• Ensure all non-conformances are fully investigated and effective corrective/preventive actions are implemented in a timely manner.
• Support change management processes including formal change controls by evaluating proposed changes, assessing impact, and providing quality input on implementation plans.
• Provide quality oversight of the analytical instrument lifecycle management process, including new instrument qualification, equipment releases, corrective and preventative maintenance and calibrations.
• Ensure data integrity and maintain compliance with general laboratory operations, all appropriate SOPs for laboratory work, data recording, and laboratory equipment.
• Lead in process improvement activities including assessing current processes, providing improvement input and working with partners to implement changes.
• Support site inspections and inspection readiness activities.
• Ensure the laboratories are audit ready.
• Support data integrity efforts.

Director, Global Customer Engagement

Maintenance & Calibration Manager

Global Finance ERP Process Integration Manager

Territory Manager

Senior Quality Operations Lead

Director, External Manufacturing Supply Integration

Senior Manager, Endomechanical, Energy Communications

Senior Neuroscience Sales Specialist

Neuroscience Sales Specialist

Regional MSL Director

Regional Market Access Director

Director, IM SCT – Americas Deliver PGL

Director of Customer Engagement – Media Measurement

Senior Neuroscience Sales Specialist

QA Associate III