Jobrack

Operations and Project Manager

Jobrack

full-time

Posted on:

Origin:  • 🇿🇦 South Africa

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Salary

💰 $3,500 per month

Job Level

Mid-LevelSenior

About the role

  • Manage projects from kickoff to delivery
  • Lead client and talent onboarding and run regular client calls
  • Be the main client point of contact and build strong relationships
  • Coordinate the creative team and align deliverables with the brief and timelines
  • Maintain project tools and systems (docs, trackers, assets, comms)
  • Support proposals and ramp-ups for new engagements
  • Solve blockers fast and keep momentum across teams
  • Hold the line on scope and standards with both talent and clients
  • Build and maintain project budgets within company templates
  • Maintain our “black book” (vetted freelancer roster) and staff projects
  • Turn completed projects into concise case studies using our templates
  • Assist with off-season marketing tasks when needed

Requirements

  • ✅ Agency or studio experience (creative/branding environment preferred)
  • ✅ Strong project management and organization skills (multi-project juggling)
  • ✅ Client-facing communication skills (calls, updates, scope/change notes)
  • ✅ Creative industry fluency (you “get” design quality and brand fundamentals)
  • ✅ Proficiency with core digital tools (Google Workspace, Slack, Dropbox)
  • ✅ Budgeting and negotiation skills for change orders and profitability
  • Brownie points
  • ⭐ Experience with high-profile or senior-level clients
  • ⭐ Branding agency background specifically
  • ⭐ Leading distributed freelance teams across time zones
  • ⭐ Hands-on experience creating short case studies from finished work
  • ⭐ Familiarity with SOWs/estimations and change-order processes
  • Ideal fit
  • You’re calm under pressure, emotionally intelligent, and growth-minded. You keep standards high, stay organized, and communicate directly but kindly. You enjoy design, can read a brief and spot scope creep, and you’re comfortable guiding clients and freelancers to decisions. Low ego, sharp, and steady.