Jobber

Product Designer

• Lead design for Jobber’s Foundations team, shaping the systems that support scalable, consistent product experiences
• Manage and support a small team of designers through coaching, feedback, and career development
• Work as a player-coach, contributing directly to component design, interaction patterns, documentation, and system improvements
• Partner closely with engineering to evolve the architecture, quality, and scalability of Jobber’s design system and platform foundations
• Collaborate with product designers across the organization to identify gaps, prioritize improvements, and make sure the system supports real product needs
• Champion consistency, accessibility, and usability across Jobber’s product experiences
• Help drive adoption of the design system by building strong relationships with product teams and making the system practical and valuable to use
• Contribute to planning and prioritization for the team, including sprint work and roadmap direction
• Refine the long-term vision for Foundations in a way that supports Jobber’s product strategy and growth
• Improve workflows, documentation, and tooling so teams can build more efficiently
• Advocate for design quality and help raise the overall craft of Jobber’s product experience.

Senior Manager, Product Design – Foundations

Sales Development Rep

• Connect with potential customers through a variety of inputs (phone, text, email).
• Work with members of the Account Executive (AE) team to provide the best customer experience and exposure to the Jobber product.
• Be open to giving and receiving feedback on a consistent basis to grow yourself and those around you.
• Track key information in Salesforce for follow-up and analytics.
• Have dedicated time to participate in learning opportunities and self-guided work to further your sales skills and development.

Sales Development Representative

Account Manager

• Develop and execute the channel business development strategic plan
• Conduct market research and identify target prospects with partners in key categories
• Maintain a pipeline of channel partnership opportunities
• Develop compelling business value propositions for franchise partners
• Recruit, manage and coach a team of Partner Managers
• Drive connection with potential partners through outreach
• Structure appropriate partner models/contracts
• Pitch and close partnerships to meet business objectives
• Develop in-depth knowledge of Jobber product offering and competitive advantages
• Maintain partnership industry competitive detail for partnership gaps
• Collaborate with internal stakeholders to drive channel growth
• Provide feedback to product teams on partner feature requests

Director, Channel Partnerships

Risk

• Review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly.
• Take ownership of resolving issues, making balanced decisions to mitigate fraud and credit losses with a need for speed.
• Lead risk investigations and retrospectives with a focus on driving continuous improvement and take quick corrective action to mitigate financial losses for Jobber and our customers.
• Contribute to the development of fraud and risk detection systems to make sure we’re setting the appropriate controls in response to emerging threats and provide recommendations.
• Identify opportunities for policy, tooling and process improvements within Risk Operations and champion those opportunities from idea to implementation.
• Mentor a growing team of Risk Operations Analysts.

Risk Operations Fraud Manager

Manager

• Design and deliver onboarding, upskilling, and continuous learning programs tailored to the needs of Customer Onboarding, Product Support, and Sales Expansion teams.
• Coach Enablement team members in curriculum development, facilitation, and instructional design.
• Integrate feedback from Voice of Customer (VoC), QA insights, and CSAT metrics into training evolution.
• Oversee the creation, organization, and maintenance of internal and external knowledge assets (e.g., playbooks, SOPs, Help Center articles).
• Ensure knowledge materials are accurate, accessible, and in line with best industry best practice for technical writing
• Partner closely with Knowledge Base Managers and content specialists to drive strategy and efficiency in self-serve resources.
• Lead QA strategy for onboarding and support interactions, including call reviews, chat/email evaluations, and feedback loops.
• Align QA criteria with enablement outcomes and team performance standards.
• Drive cross-functional calibration sessions to ensure consistency and transparency.
• Define success metrics across each enablement pillar—ramp time, QA score trends, knowledge engagement, CSAT, and more.
• Report regularly on enablement impact to Success and cross-functional leadership
• Use data to iterate on training delivery, content structure, and coaching programs.
• Partner with Product, Product Marketing, Operations, and People teams to ensure readiness for product releases, campaigns, and feature changes.
• Influence and support change management efforts across supported functions.
• Ensure enablement alignment with business goals, team targets, and customer outcomes.

Senior Manager, Enablement

• Own and manage a defined book of strategic technology partners post-activation
• Drive day-to-day partner management, ensuring alignment on shared goals and KPIs
• Develop and execute joint business plans to accelerate revenue, adoption, and product expansion
• Identify upsell, cross-sell, and new integration opportunities within your portfolio
• Lead executive business reviews and ongoing performance discussions
• Manage renewals and lead complex commercial negotiations to maximize value for Jobber
• Own the partner function post-activation, establishing a structured and scalable engagement model
• Design and implement the end-to-end partner journey from launch through scale
• Define partner success metrics, health indicators, and governance standards
• Document best practices and create repeatable frameworks for partner management
• Establish meeting cadences, reporting templates, QBR structures, and growth playbooks
• Build scalable processes that enable the broader team to manage partners consistently and effectively
• Influence partner product roadmaps to align with Jobber’s strategic priorities
• Identify ecosystem gaps and conduct buy/build/partner analyses
• Monitor market, industry, and competitive trends to inform partnership strategy
• Partner closely with the Business Development Manager, Technology Partnerships to ensure seamless transition from deal activation to growth
• Collaborate with Product, Engineering, Marketing, Sales, and Success teams to align partnership initiatives with Jobber’s broader business objectives
• Enable co-marketing and co-sell motions to drive customer acquisition and retention
• Provide partnership insights and performance reporting to senior leadership

Senior Partner Manager, Product Partnerships

Product Manager

• Own the strategy and roadmap for Jobber’s invoicing experience
• Identify and prioritize the biggest opportunities across the invoicing and collections workflow
• Make it easier for Pros to stay on top of what they’re owed
• Partner with Design, Engineering, and Data to ship improvements
• Use qualitative and quantitative insights to understand customer behavior
• Collaborate with partners across Payments, Risk, Support, Sales, and GTM

Senior Product Manager, Invoicing

• Own the growth strategy and roadmap for Jobber Payments, with accountability across discovery, enablement, activation, retention, and revenue outcomes
• Identify and prioritize the biggest opportunities across the funnel, from awareness and signup through onboarding, first-use, repeat usage, and long-term retention
• Partner with Design, Engineering, and Data to run experiments and ship improvements that reduce friction, improve conversion, and increase adoption
• Make the value of Jobber Payments clear throughout the customer journey, especially in the moments that drive activation and first payment
• Use qualitative and quantitative insights to understand customer behavior and make better product decisions
• Collaborate with partners across Risk, Payments Operations, Marketing, Sales, and GTM to create scalable, compliant, and effective paths to growth
• Balance short-term experimentation with long-term product strategy to drive durable growth and stronger customer outcomes

Senior Product Manager, Payments Growth

Learning and Development

• Own the day-to-day administration of all People team systems, including Ashby, RefNow, Hibob, Willo, Metaview, Gem, Risotto
• Manage system configurations, permissions, integrations, and workflows
• Act as the primary point of contact for system questions, troubleshooting, and optimization
• Own vendor relationships, including coordination, issue resolution, and ongoing improvements
• Identify friction points and recommend practical system or process improvements
• Partner with People Ops and IT on updates, rollouts, and enhancements
• Create, update, and maintain playbooks and how we work documentation
• Ensure documentation stays current as systems and processes evolve
• Support onboarding by enabling new People team members with clear, accessible resources
• Build and maintain training materials, FAQs, and usage guidelines for internal AI ticketing system

People Ops Manager – Systems and Knowledge Manager

Data Analyst

• Champion analytical initiatives designed to advance Jobber’s subscription product capabilities (desktop & Mobile App), user experience and product marketing strategy.
• Ensure that Product Development, Experimentation and Product Marketing teams have all the information they need to make design, experience and GTM decisions that drive success of the Jobber product in the market, as well as measure the success of those initiatives.
• Be a thought partner to the stakeholder teams by proactively proposing analytical solutions and data insights that drive improvement in product functionality, user experience, pricing and other product development and / or GTM decisions.
• Collaborate with stakeholders to understand their business objectives, translate business objectives into proposed solutions (e.g. analysis, KPIs, BI, Data Science) and socialize the proposals to ensure stakeholders’ alignment & buy-in.
• Perform (hands-on) analysis to drive insights, and inform business recommendations or marketing / PR content.
• Provide BI team with requirements for product analytics data, reports and dashboards.
• Collaborate with the Data Science team on ML / AI developments supporting Product Analytics, GTM Marketing strategy and development of automated A/B testing capabilities.
• Advocate and propagate philosophy of impact-based opportunity assessment and quantify the impact assessment of all new ideas for product and experience improvement.
• Support experimentation initiatives by providing requirements for experimental design and successful measurement and Jobber’s general culture of experimentation by providing consultation on best practices (e.g. applied statistics, tooling, quantity of experiments, importance statistical significance).

Product Analytics Manager

Customer Support

• Respond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standards
• Lead confident, value-driven conversations with customers considering cancellation or downgrade
• Use a consultative approach to understand root causes and influence positive customer outcomes
• Proactively engage escalated or at-risk customers, taking ownership of complex situations and driving resolution
• Partner with cross-functional teams to share trends and insights that improve customer experience and reduce churn
• Adapt quickly to evolving processes, tools, and product updates in a growing environment
• Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!