Jobber

Data Engineer

• Lead a team of data engineers and report to the Director of Data.
• Partner with the team’s Technical Program Manager to prioritize initiatives and collaborate on building quarterly roadmaps.
• Manage team performance, support individual growth, ensure high-quality deliverables, and scale the team as needed.
• Shape technical decisions in collaboration with technical leads, principals, and distinguished engineers.
• Own the strategy, roadmap, and delivery of high-performance, scalable, and cost-efficient data infrastructure including data stores, compute engines, and orchestration systems.
• Ensure data systems are resilient, observable, and governed, implementing recovery strategies, proactive monitoring, and best practices for security, integrity, and compliance.
• Partner across engineering, analytics, and go-to-market teams to deliver well-structured, high-quality product data and build tools, automation, and solutions.
• Drive innovation and efficiency with the use of AI tools to support the data strategy and enable continuous exploration and improvement.

Manager, Data Engineering

Marketing

• Orchestrate our ideal customer experience
• Own and drive strategies for how we acquire, activate, retain, and expand users on all platforms
• Be accountable for enhancing our subscription expansion efforts and creating experiences that capture revenue
• Develop and own the Lifecycle Subscription Expansion Strategy, balancing short and long term needs
• Own key business metrics in the subscription expansion portfolio
• Identify and prioritize opportunities that guide customers through their journey using customer behavior, business dynamics, and market trends
• Devise and spearhead hyper-personalized, multi-channel programs and experiments
• Utilize data and insights to uncover opportunities for new campaigns or always-on programs, target segments, and improved personalization
• Collaborate with Growth, Marketing, Business Operations, Business Analytics, Sales, and Customer Success to execute shared objectives
• Run experiments to explore and validate new strategies
• Represent Lifecycle Marketing across the organization and be a steward for your area of focus

Lifecycle Marketing Manager

Risk

• Lead the day-to-day management of fraud risk, credit risk, and collections teams
• Manage and mentor teams of fraud, credit risk, and collections professionals; set performance expectations and build team capabilities
• Own execution of operations including fraud detection, credit reviews, chargebacks, dispute resolution, and collections
• Own rule engines and risk models, ensuring operational efficiency
• Ensure timely and accurate handling of financial risk scenarios with strong attention to customer experience
• Define performance benchmarks and ensure teams meet or exceed them
• Create and continuously improve policies, procedures, and workflows governing risk operations
• Ensure documentation, training, and operational practices align with industry standards and internal objectives
• Contribute to defining and evolving risk appetite and frameworks to measure alignment with thresholds
• Establish and refine metrics, dashboards, and KPIs to monitor effectiveness, quality, and efficiency
• Standardize routines and improve processes to drive predictable, scalable execution
• Develop and execute strategies to leverage machine learning and AI to automate processes and reduce manual workload
• Partner with engineering, risk analytics, security, customer success, and product to integrate risk controls and prepare for launches
• Deliver clear reporting and operational updates to leadership; support risk governance processes
• Stay current on emerging fraud and credit trends, regulatory changes, and fintech operational best practices

Director, Risk Operations

Account Manager

• Lead business development for new technology partners that drive value for Jobber home service professionals
• Establish and manage strategic relationships with large and smaller app partners
• Build and cultivate commercially viable product strategies and relationships that drive significant value for Jobber customers
• Lead strategy, recruitment and acquisition of partners in various SaaS verticals
• Collaborate with product, engineering, sales & success, and marketing teams to understand customer needs and present win-win scenarios for Jobber’s customer base and partners
• Structure partner models/contracts and manage execution of partnership agreements
• Maintain a pipeline of partnership opportunities and manage partner compliance and escalations
• Build business cases using reporting, analytics, partner portfolio health and data modeling
• Identify product gaps and conduct buy, build or partner analysis
• Travel to conferences and partner sites as required
• Work alongside Sr. Manager, Partner Success to align on customer & product goals

Senior Partner Manager, Product Partnerships

People Operations

• Report to the Manager, People & Planning as the People Business Partner supporting business units
• Provide coaching and advisory support to leaders and employees, including managing and resolving complex employee issues
• Consult on performance, compensation, benefits, organizational design, recruitment, and development
• Understand and drive Jobber’s People strategy and develop/deliver people solutions
• Own and evolve leave administration strategy and help employees navigate personal milestones
• Review and analyze Department People Data and metrics to identify trends and generate actionable reports for senior leaders
• Manage creation and rollout of new people programs
• Collaborate with and leverage other members of the People team to create solutions
• Participate in People team strategic planning and provide insights on the tech sector

People Business Partner

Product Manager

• Report to the Director of Technical Program Management and drive clarity between company strategy, technical execution, and measurable outcomes for the Systems group
• Coach and develop TPMs to own metrics, build quality roadmaps, and deliver impact
• Ensure cross-team dependencies and long-term technical strategy are connected
• Oversee and guide team metrics and goals; hold TPMs accountable
• Discover connections between day-to-day work, product vision, technical strategy, and customer needs to prioritize work
• Build relationships across the organization to unblock the team
• Balance coaching, feedback, and mentorship to grow team members' careers
• Hold team members accountable for delivering high-quality roadmaps on time
• Foster collaboration with leadership teams and stakeholders and support large-scale initiatives

Group Lead, Technical Product Management – Systems

Full-stack Engineer

• Provide strategic direction and technical leadership for Production Engineering and Foundation Software Engineering teams.
• Develop and execute a forward-thinking product strategy aligned with Jobber’s long-term business goals.
• Manage Engineering Managers and Senior Engineering Managers supporting growth and continuous improvement of 50+ Software Engineers.
• Drive product quality, stability, and performance while protecting agility and maximising impact through scaling.
• Amplify engineering excellence through best practices, mentorship, and a culture of continuous improvement.
• Partner with Leadership Team peers to drive company strategy and advance critical company objectives.

Director, Software Engineering

• Remote-first role that can be held in Canada or the United States
• Jobber exists to help small home service businesses be successful by providing quoting, scheduling, invoicing, and payments technology
• Team: Harbour Foundations building internal foundation for an AI-powered customer journey and unifying AI-driven interactions across GTM teams
• Lead end-to-end product development for Harbour, delivering AI-powered internal tools that provide visibility into the customer journey
• Own product discovery and delivery from strategy to execution, aligning Engineering, Design, and GTM stakeholders
• Define and execute the roadmap for Harbour, balancing short-term wins with long-term innovation
• Monitor and report on performance of initiatives to senior leadership
• Collaborate with Growth and Business Technology PMs to prioritize strategies and initiatives for Harbour

Product Manager, Harbour

Sales Engineer

• Remote-first role that can be held in Canada or the United States
• Jobber exists to help small home service businesses be successful by enabling quoting, scheduling, invoicing, and payments
• The Sales Engineering team builds scalable internal products that reduce manual work, surface actionable insights, and enable GTM teams
• Role reports to Director, Product Management and owns key product areas within Jobber’s internal GTM platform
• Lead end-to-end product development for AI-powered sales automation, including lead enrichment and qualification
• Own product discovery and delivery from strategy to execution, aligning engineering, design, data, and sales
• Define and execute roadmap to improve sales performance and balance short-term wins with long-term innovation
• Monitor and report on performance of initiatives to senior leadership
• Collaborate with Sales and Revenue Operations to prioritize strategies for improving sales effectiveness with AI-powered applications