Jobber

Operations

• Drive a major strategic theme: lead one of Jobber’s top priorities end-to-end by shaping its strategy, defining success metrics, and partnering across R&D, Finance, Marketing, Legal, and other teams to align plans and deliver measurable results
• Evaluate and accelerate new opportunities: develop rigorous business cases for ideas sourced across the company or independently identified, assess build/buy/partner options, quantify impact, and guide decisions that advance Jobber’s long-term growth
• Shape and operationalize company strategy: facilitate the creation of the annual strategic focus and long-term (3–5 year) blueprint, stress test current priorities, and translate strategy into actionable, accountable plans
• Enable executive and board-level storytelling: partner with the Executive and Senior Leadership Teams to craft compelling materials and communications for Board updates, Quarterly Business Reviews, and company-wide Town Halls that clearly convey progress, insights, and outcomes

Senior Strategy & Operations Manager

Technical Program Manager

• Reporting to the Director of Technical Program Management, the Senior Technical Program Manager will drive discovery and support delivery of scalable data platforms and syncs that move data between our product, data warehouse, and critical business tools (ex, Hubspot and Salesforce).
• These connections provide critical business value for all of our customer-facing teams who rely on timely insights to best support our customers and provide a personalized customer journey.
• More generally, the TPM will prioritize creative, complex and impactful solutions while ensuring timely and high-quality delivery.
• This role requires strong leadership, excellent communication skills, and the ability to balance technical functionality with performance and maintainability.
• The Senior TPM will collaborate closely with Data Integration’s Engineering Manager to drive project outcomes, development and maintenance of clear roadmaps, and foster strong cross-functional relationships with senior stakeholders.
• While the focus is usually tied to the initiatives going through their primary team, this role often requires coordinating technical program delivery across cross-functional teams.

Senior Technical Program Manager, Data Integration

Affiliate Manager

• Own the full-cycle recruiting process for a variety of technical roles, including pipeline building, screening, interviewing, scheduling, stakeholder coaching, and closing. You'll be accountable for results, efficiency, quality, and equitable outcomes across every stage of the funnel.
• Research and incorporate tools, systems, and emerging technologies, including AI, to enhance efficiency, surface insights, and streamline key parts of the recruitment process, while maintaining a human-centered approach.
• Collaborate with hiring teams to calibrate expectations, improve hiring practices, and uplevel talent decisions across technical teams.
• Leverage quantitative and qualitative data, like funnel conversions, time to fill, pass-through rates, and candidate feedback to identify patterns, flag risks, and recommend improvements. You’ll pair this with qualitative insights to drive stronger outcomes and influence stakeholders through evidence.
• Build strong, diverse talent pipelines through strategic sourcing, campaigns, events, and sustained outreach that nurtures long-term engagement across underrepresented communities.
• Promote inclusive hiring by embedding equitable and unbiased practices throughout the recruitment process, aligned with our approach to diversity and inclusion.
• Act as an advocate and coach on recruitment best practices and standards for all things technical recruitment. You bring experience and can influence stakeholders towards outcomes supported by our objectives.
• Strengthen our employer brand by championing Jobber as a purpose-driven and people-first workplace.
• Become an ambassador of our culture by being humble, supportive - and someone who truly gives a sh*t! You will represent Jobber with the highest degree of professionalism.

Talent Attraction Partner – Technical

• Own the full-cycle recruiting process including pipeline building, screening, interviewing, and closing
• Approach high-volume hiring with energy while maintaining a high-quality candidate experience
• Collaborate with hiring teams to calibrate expectations and improve hiring practices
• Leverage data to identify patterns, flag risks, and recommend improvements
• Build strong, diverse talent pipelines through strategic sourcing
• Promote inclusive hiring practices throughout the recruitment process
• Advocate and coach on recruitment best practices
• Strengthen employer brand by championing Jobber as a people-first workplace

Talent Attraction Partner – High Volume

Engineering Manager

• Live and breathe operational excellence. You want to work with your team to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems.
• Be committed to the success of your team. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success.
• Develop a world-class team alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your team and implementing/evolving processes, all to develop a world-class Engineering team.
• Remove roadblocks and build guardrails. You’ll work with other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful.
• Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our GTM teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses.
• Get involved once a quarter, writing software with your teams to build empathy and stay ahead of changing technology.
• Utilize AI tools to enhance development practice. At Jobber, we use AI tools to complement human skills and augment productivity, not to replace human creativity, critical thinking, and decision-making.

Manager, Software Engineering

Product Manager

• Lead end-to-end product development including product discovery, shaping, delivery, and ensuring successful outcomes
• Drive clarity and alignment across the team, stakeholders, and organization, fostering collaboration and ensuring shared understanding of product goals
• Conduct both qualitative and quantitative research to deeply understand customer needs, challenges, and behaviors — then synthesize these insights into actionable strategies that inform product decisions and enhance user experience
• Act as the voice of the customer within the organization, ensuring customer feedback is consistently integrated into the product development process
• Define and execute the roadmap, balancing short-term wins with long-term innovation
• Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers
• Build detailed product plans, oversee execution, and implement key success metrics
• Coordinate the release process, ensuring smooth and effective product launches while maintaining clear communication with all stakeholders involved

Senior Product Manager, Quotes

• Develop and execute a bold, multi-year strategy for Jobber’s marketing and sales tools portfolio.
• Balance investment across improvements to mature products, expansion into new segments, and major 0→1 opportunities.
• Conduct broad and deep customer discovery to understand how service providers attract and win jobs, and convert that insight into strategy and product direction.
• Partner closely with Engineering, Design, Analytics, Marketing, Sales, and Customer Success to identify gaps, shape product capabilities, and bring offerings to market.
• Work with product marketing and GTM partners to drive adoption, attach, and overall commercial performance.
• Communicate product vision, decisions, and results clearly to leadership and cross-functional stakeholders.
• Champion the voice of the customer and define workflows that help service providers get noticed online, earn trust, and convert leads more effectively.
• Establish strong feedback loops to iterate quickly and deliver high-quality, intuitive product experiences.
• Integrate AI meaningfully into customer-facing experiences, helping service providers market and sell with greater efficiency and consistency.
• Deliver measurable business impact by scaling adoption, engagement, and retention across the portfolio.
• Influence pricing, packaging, and value communication to ensure clear ROI for customers and revenue growth for Jobber.
• Maintain a balanced portfolio that supports short-term goals while building long-term foundations.
• Define KPIs for the Win Work portfolio and hold teams accountable to outcomes.
• Use data and qualitative insight to evaluate product health, make tradeoffs, and prioritize improvements.
• Continually refine functionality based on performance, customer feedback, and market trends.

Senior Director, Product Management

Data Engineer

• Lead a team of data engineers and report to the Director of Data.
• Partner with the team’s Technical Program Manager to prioritize initiatives and collaborate on building quarterly roadmaps.
• Manage team performance, support individual growth, ensure high-quality deliverables, and scale the team as needed.
• Shape technical decisions in collaboration with technical leads, principals, and distinguished engineers.
• Own the strategy, roadmap, and delivery of high-performance, scalable, and cost-efficient data infrastructure including data stores, compute engines, and orchestration systems.
• Ensure data systems are resilient, observable, and governed, implementing recovery strategies, proactive monitoring, and best practices for security, integrity, and compliance.
• Partner across engineering, analytics, and go-to-market teams to deliver well-structured, high-quality product data and build tools, automation, and solutions.
• Drive innovation and efficiency with the use of AI tools to support the data strategy and enable continuous exploration and improvement.

Manager, Data Engineering

Marketing

• Orchestrate our ideal customer experience
• Own and drive strategies for how we acquire, activate, retain, and expand users on all platforms
• Be accountable for enhancing our subscription expansion efforts and creating experiences that capture revenue
• Develop and own the Lifecycle Subscription Expansion Strategy, balancing short and long term needs
• Own key business metrics in the subscription expansion portfolio
• Identify and prioritize opportunities that guide customers through their journey using customer behavior, business dynamics, and market trends
• Devise and spearhead hyper-personalized, multi-channel programs and experiments
• Utilize data and insights to uncover opportunities for new campaigns or always-on programs, target segments, and improved personalization
• Collaborate with Growth, Marketing, Business Operations, Business Analytics, Sales, and Customer Success to execute shared objectives
• Run experiments to explore and validate new strategies
• Represent Lifecycle Marketing across the organization and be a steward for your area of focus

Lifecycle Marketing Manager

Risk

• Lead the day-to-day management of fraud risk, credit risk, and collections teams
• Manage and mentor teams of fraud, credit risk, and collections professionals; set performance expectations and build team capabilities
• Own execution of operations including fraud detection, credit reviews, chargebacks, dispute resolution, and collections
• Own rule engines and risk models, ensuring operational efficiency
• Ensure timely and accurate handling of financial risk scenarios with strong attention to customer experience
• Define performance benchmarks and ensure teams meet or exceed them
• Create and continuously improve policies, procedures, and workflows governing risk operations
• Ensure documentation, training, and operational practices align with industry standards and internal objectives
• Contribute to defining and evolving risk appetite and frameworks to measure alignment with thresholds
• Establish and refine metrics, dashboards, and KPIs to monitor effectiveness, quality, and efficiency
• Standardize routines and improve processes to drive predictable, scalable execution
• Develop and execute strategies to leverage machine learning and AI to automate processes and reduce manual workload
• Partner with engineering, risk analytics, security, customer success, and product to integrate risk controls and prepare for launches
• Deliver clear reporting and operational updates to leadership; support risk governance processes
• Stay current on emerging fraud and credit trends, regulatory changes, and fintech operational best practices

Director, Risk Operations

Account Manager

• Lead business development for new technology partners that drive value for Jobber home service professionals
• Establish and manage strategic relationships with large and smaller app partners
• Build and cultivate commercially viable product strategies and relationships that drive significant value for Jobber customers
• Lead strategy, recruitment and acquisition of partners in various SaaS verticals
• Collaborate with product, engineering, sales & success, and marketing teams to understand customer needs and present win-win scenarios for Jobber’s customer base and partners
• Structure partner models/contracts and manage execution of partnership agreements
• Maintain a pipeline of partnership opportunities and manage partner compliance and escalations
• Build business cases using reporting, analytics, partner portfolio health and data modeling
• Identify product gaps and conduct buy, build or partner analysis
• Travel to conferences and partner sites as required
• Work alongside Sr. Manager, Partner Success to align on customer & product goals

Senior Partner Manager, Product Partnerships

People Operations

• Report to the Manager, People & Planning as the People Business Partner supporting business units
• Provide coaching and advisory support to leaders and employees, including managing and resolving complex employee issues
• Consult on performance, compensation, benefits, organizational design, recruitment, and development
• Understand and drive Jobber’s People strategy and develop/deliver people solutions
• Own and evolve leave administration strategy and help employees navigate personal milestones
• Review and analyze Department People Data and metrics to identify trends and generate actionable reports for senior leaders
• Manage creation and rollout of new people programs
• Collaborate with and leverage other members of the People team to create solutions
• Participate in People team strategic planning and provide insights on the tech sector

People Business Partner

• Report to the Director of Technical Program Management and drive clarity between company strategy, technical execution, and measurable outcomes for the Systems group
• Coach and develop TPMs to own metrics, build quality roadmaps, and deliver impact
• Ensure cross-team dependencies and long-term technical strategy are connected
• Oversee and guide team metrics and goals; hold TPMs accountable
• Discover connections between day-to-day work, product vision, technical strategy, and customer needs to prioritize work
• Build relationships across the organization to unblock the team
• Balance coaching, feedback, and mentorship to grow team members' careers
• Hold team members accountable for delivering high-quality roadmaps on time
• Foster collaboration with leadership teams and stakeholders and support large-scale initiatives

Group Lead, Technical Product Management – Systems

Full-stack Engineer

• Provide strategic direction and technical leadership for Production Engineering and Foundation Software Engineering teams.
• Develop and execute a forward-thinking product strategy aligned with Jobber’s long-term business goals.
• Manage Engineering Managers and Senior Engineering Managers supporting growth and continuous improvement of 50+ Software Engineers.
• Drive product quality, stability, and performance while protecting agility and maximising impact through scaling.
• Amplify engineering excellence through best practices, mentorship, and a culture of continuous improvement.
• Partner with Leadership Team peers to drive company strategy and advance critical company objectives.

Director, Software Engineering

• Remote-first role that can be held in Canada or the United States
• Jobber exists to help small home service businesses be successful by providing quoting, scheduling, invoicing, and payments technology
• Team: Harbour Foundations building internal foundation for an AI-powered customer journey and unifying AI-driven interactions across GTM teams
• Lead end-to-end product development for Harbour, delivering AI-powered internal tools that provide visibility into the customer journey
• Own product discovery and delivery from strategy to execution, aligning Engineering, Design, and GTM stakeholders
• Define and execute the roadmap for Harbour, balancing short-term wins with long-term innovation
• Monitor and report on performance of initiatives to senior leadership
• Collaborate with Growth and Business Technology PMs to prioritize strategies and initiatives for Harbour

Product Manager, Harbour

Sales Engineer

• Remote-first role that can be held in Canada or the United States
• Jobber exists to help small home service businesses be successful by enabling quoting, scheduling, invoicing, and payments
• The Sales Engineering team builds scalable internal products that reduce manual work, surface actionable insights, and enable GTM teams
• Role reports to Director, Product Management and owns key product areas within Jobber’s internal GTM platform
• Lead end-to-end product development for AI-powered sales automation, including lead enrichment and qualification
• Own product discovery and delivery from strategy to execution, aligning engineering, design, data, and sales
• Define and execute roadmap to improve sales performance and balance short-term wins with long-term innovation
• Monitor and report on performance of initiatives to senior leadership
• Collaborate with Sales and Revenue Operations to prioritize strategies for improving sales effectiveness with AI-powered applications