Key Account Manager

Jobber

Key Account Manager managing high-value accounts for Jobber, a small-business home-services software company. Driving retention, payment volume, upsells, and customer lifetime value.

Posted 9/10/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within a B2B software environment, with a strong focus on client relationships, upselling, and revenue growth. Proficient in utilizing the Challenger Sales methodology to drive customer engagement and optimize product usage.

Highest-signal resume keywords

Account ManagementCustomer SuccessChallenger Sales MethodologyFintech ExperienceAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B SalesRevenue Target AchievementUpsellingCross-SellingStrategic PlanningBusiness ReviewsCustomer Lifetime Value OptimizationJobber Products Familiarity

Soft Skills

Excellent CommunicationPresentation SkillsNegotiation SkillsClient-Focused MindsetTeam Collaboration

Industry Keywords

FintechHome Services IndustryKey Account Management

About the role

Key responsibilities & impact

Manage a portfolio of approximately 300 high-value accounts
Retain customers and prevent churn
Grow Gross Payment Volume through Jobber Payments
Upsell plan upgrades and add-ons
Build deep, consultative relationships with key clients
Conduct regular business reviews and strategic planning sessions
Provide insights and recommendations to optimize customers' use of Jobber products and payment services
Guide customers toward action through live problem-solving calls
Identify and drive upsell and cross-sell opportunities
Increase customer lifetime value
Collaborate with product, risk, and support departments
Provide customer-driven feedback to the product team
Develop best practices and processes for Key Account Management
Mentor and coach team members
Report to the Manager, Key Account Management

Requirements

What you’ll need

Demonstrated success in account management, customer success, or sales in a B2B software environment
Fintech experience preferred
Proven track record of exceeding 100% of revenue targets for the last 6+ months
Excellent communication, presentation, and negotiation skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Client-focused consultative mindset
Proficiency with the Challenger Sales methodology
Familiarity with Jobber's products and services
Experience working with or in the home services industry is nice to have
Must be legally entitled to work in Canada
Must successfully complete a background check
Must be based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo
Must attend the office at least 1 day per week according to the department schedule

Benefits

Comp & perks

Commission of $40,000 with uncapped earning potential, paid monthly
Equity rewards and stock options
Annual health and wellness stipends
Extended health package with fully paid premiums for body and mind
Retirement savings matching through RRSP, TFSA or FHSA
Dedicated talent development program
Career coaching, learning, and leadership programs
Clearly defined growth opportunities
Inclusive workplace and accommodation support