Customer Success Manager
SIDES
Customer Success Manager
JMVision GmbH
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteSalary
💰 €3,000 - €5,000 per month
Job Level
Mid-LevelSenior
About the role
- High-level client support: You guide new customers through onboarding, support them throughout the collaboration, and act as their primary point of contact for any questions
- Own campaign performance: You analyze KPIs in weekly meetings, identify optimization opportunities, and ensure the metrics are on track
- Proactively drive upsells and renewals: You present new opportunities to clients and work with them to develop additional collaboration potential
- Close coordination with Sales, Creative and Campaign Management — ensuring seamless execution and maximum results for clients
- Clear communication and structure: You ensure measurable progress and keep all stakeholders up to date
Requirements
- Confident presence in conversations with executives — ideally you bring agency or sales experience
- Strong communication skills: You can explain and inspire, but also take a clear stance when necessary
- Sales affinity: You recognize opportunities for upsells and renewals and pursue them proactively
- Structured work style, self-responsibility, and a clear commitment to quality
- Solution- and results-oriented: You think proactively, identify potential, and find good paths even in critical phases
- Drive and a desire to develop yourself and your clients over the long term
- We do not prioritize specific educational backgrounds — what matters is that you have initial experience in customer support or sales
Benefits
- Competitive base salary of €3,000 to €3,500 plus attractive commissions for successful upsells and renewals
- Permanent contract with flexible working hours and the option to work 100% remotely
- 30 days of vacation plus additional benefits such as bonuses, company events, training and professional development
- Structured onboarding and training in communication, client management and performance analysis
- Modern tools and lean processes — so you can fully focus on the clients
- A young, dynamic team with rapid advancement opportunities toward project management or team leadership
- A product that is unique in the market and is currently in real demand by customers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client supportcommunication skillssales affinitystructured work styleself-responsibilitycommitment to qualitysolution-orientedresults-orientedproactive thinkingdrive for development
