Working Student, Sales Operations (CSM Maintenance)
Web Inclusion Company
Customer Success Manager
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Engage with key customer stakeholders through regular meetings to drive OpenData success
- Evaluate how customers use their OpenData investment and identify opportunities for efficiency and effectiveness improvements
- Support customers with OpenData, CRM, and Network (our Master Data Management Software) deep-dive and education sessions, and promote awareness of the latest product innovations
- Serve as the customer advocate for product innovation by working with the OpenData Product Team to identify potential enhancements from customer feedback
- Work with the CRM and Network teams to resolve issues across the system and software landscape
- Collect and provide OpenData management best practices
- Maintain expert-level knowledge of OpenData products and services
- Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva
Requirements
- You have 5+ years of demonstrated data-focused experience within the life sciences industry
- You have 5+ years of hands-on experience with Veeva CRM
- You have 5+ years of practical experience with Customer Master Data
- You have a proven track record of establishing client-facing relationships as a strategic, trusted advisor
- You are able to analyze complex client and vendor challenges and articulate them clearly to audiences of varying technical levels
- You possess strong analytical skills, with the ability to process and interpret customer information (such as product utilization data) to drive adoption
- You are a self-starter who takes full ownership of the ongoing success for a portfolio of large clients
- You hold a Bachelor's degree or have equivalent practical experience. We value non-linear career paths and the diversity of thought they bring
- You are fluent in English
Benefits
- Work Anywhere company, supporting flexibility to work from home or in the office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer master dataOpenData managementVeeva CRMproduct utilization analysisefficiency improvementseffectiveness improvementsbest practices
Soft skills
client-facing relationshipsstrategic advisoranalytical skillscommunicationself-starterownershipadvocacy
