Manage inbound (middle mile) and outbound (last mile) transportation operations for the Jiffy network.
Build and execute carrier strategy, including evaluating partners, negotiating contracts, and driving cost optimization.
Manage relationships with parcel carriers and on-demand delivery providers, ensuring adherence to SLAs and performance metrics.
Monitor and improve delivery speed, reliability, and customer experience across all transportation channels.
Partner with Finance and Operations to track, forecast, and optimize transportation costs.
Provide business requirements to Product and Engineering teams, influencing technology roadmap development to improve transportation processes, tracking, and integrations.
Establish and report on KPIs for carrier performance, cost efficiency, and service reliability.
Lead continuous improvement initiatives to streamline transportation operations and scale fulfillment capabilities.
Requirements
6+ years of experience in transportation, logistics, or supply chain management with direct responsibility for carrier management.
Proven track record negotiating contracts and managing cost/performance trade-offs with parcel and/or on-demand carriers.
Strong understanding of middle-mile, last-mile, and fulfillment operations in an e-commerce or retail environment.
Data-driven and analytical mindset, with experience defining and managing KPIs.
Ability to influence cross-functional teams, including Product and Engineering, to deliver technology solutions for transportation.
Excellent communication and relationship management skills, capable of managing external partners and internal stakeholders.
Strong problem-solving skills and ability to bring structure to complex operational challenges.
Experience with both parcel and on-demand delivery networks.
Familiarity with transportation management systems (TMS), routing, and technology integration with carriers.
Advanced degree in Supply Chain, Logistics, or a related field.
Benefits
Competitive salary, equity opportunities, and performance-based bonuses.
Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy.
401(k)
Annual wellness benefits to help you stay healthy and balanced.
Choice of MacBook or PC laptop, plus equipment for your home office setup.
Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with!
Annual stipend to support your learning and career growth.
Applicant Tracking System Keywords
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