JiffyShirts.com

Operations

• Partner with Customer Service to analyze customer claims, categorize issues, and link them to responsible parties and root causes.
• Conduct structured root cause analysis using frameworks such as the 5 Whys and Pareto analysis, and define corrective and preventive actions.
• Collaborate with Operations teams (Blanks, Printing, Logistics, Supply Chain) to ensure corrective actions are implemented, tracked, and sustained.
• Work with Product and Engineering teams to define requirements for tools and dashboards that enable claims categorization, automated RCA tracking, and quality monitoring.
• Develop and maintain quality dashboards and reporting to provide visibility into claim trends and progress on corrective actions.
• Drive continuous improvement initiatives to reduce claim frequency, improve quality, and enhance customer experience.
• Communicate findings and action plans to leadership, ensuring alignment and accountability across teams.

Operations Excellence Manager

Recruitment

• Own the end-to-end recruiting process for technical roles.
• Design and execute a robust, multi-channel sourcing strategy to attract exceptional technical talent.
• Build and continuously improve a scalable, high-performing recruiting process from scratch.
• Deliver outstanding candidate experience at every stage of the hiring journey.
• Use data to monitor pipeline health, candidate quality, and key recruiting metrics to drive continuous improvement.
• Work closely with founders, engineering leads, and hiring managers to understand hiring needs, shape hiring strategies, and coach leaders on effective talent acquisition practices.
• Act as a strategic partner to stakeholders and hiring teams in defining talent requirements and influencing hiring decisions.
• Stay abreast of industry trends and best practices to continually enhance end-to-end recruiting strategies across the Talent Acquisition organization.

Senior Talent Acquisition Partner

Full-stack Engineer

• Are you passionate about creating magical user experiences? Bring that love, and your skillful way of solving users’ needs to us. We're looking for an experienced senior full-stack engineer equally comfortable working on greenfield features and refactoring legacy code.
• If you love setting others up for success as much as you love stepping up to achieve results, you're probably the type of person we want on our team. We are looking for engineers who can raise the skill level of their teammates. We would also love it if you were an Open Source contributor.
• You will be working closely with our customer success team. If you love seeing real customers quickly benefiting your work, then this is the role for you.
• **While the company is still very much at a growth stage – there's a huge number of technical challenges still to be solved, exciting ideas to pursue, and value to be built.

Principal Engineer

Manager

• Manage inbound (middle mile) and outbound (last mile) transportation operations for the Jiffy network.
• Build and execute carrier strategy, including evaluating partners, negotiating contracts, and driving cost optimization.
• Manage relationships with parcel carriers and on-demand delivery providers, ensuring adherence to SLAs and performance metrics.
• Monitor and improve delivery speed, reliability, and customer experience across all transportation channels.
• Partner with Finance and Operations to track, forecast, and optimize transportation costs.
• Provide business requirements to Product and Engineering teams, influencing technology roadmap development to improve transportation processes, tracking, and integrations.
• Establish and report on KPIs for carrier performance, cost efficiency, and service reliability.
• Lead continuous improvement initiatives to streamline transportation operations and scale fulfillment capabilities.

Transportation Manager

Social Media Manager

• Own paid social growth across Meta (Facebook/Instagram), Pinterest, TikTok, and emerging platforms.
• Manage day-to-day paid social operations, working closely with a supporting agency while steering creative and performance strategy in-house.
• Focus on testing and measuring creative effectiveness, delivering creative needs to the marketing and design teams, and ensuring paid social campaigns are optimized against attribution insights.
• Lead the paid social strategy and execution across Meta, Instagram, TikTok, Pinterest, and other emerging social platforms.
• Develop and oversee testing frameworks to measure creative effectiveness, ad formats, and messaging impact.
• Collaborate with creative and marketing teams to deliver ad creative assets based on testing insights and platform needs.
• Optimize paid social campaigns based on multi-touch attribution models to ensure budget efficiency and scalable growth.
• Continuously test and refine audience targeting, placements, bidding strategies, and funnel optimizations.
• Partner with merchandising to ensure focus on priority brands, products, and seasonal campaigns.
• Provide regular reporting on performance, insights, and opportunities for optimization.
• Stay ahead of evolving paid social trends, platform algorithms, and new ad formats.
• Recommend strategies to expand reach and performance on emerging paid social channels.

Paid Social Media Manager

Community Manager

• We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries. We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch.
• Jiffy Shirts is currently on a mission to fundamentally disrupt the stagnant, multi-billion-dollar custom apparel industry. We are an AI-first company building the future of on-demand manufacturing and e-commerce. We have a profitable, fast-growing business, and we are reinvesting to build a future where fashion is instant, personal, and created by everyone.
• We operate with a wartime mentality. Our culture is defined by speed, extreme ownership, and a relentless refusal to be blocked. We are not looking for someone who wants a comfortable 9-to-5. We are looking for operators who want to get in the fight, aggressively take on the market, and build something legendary.

Supply Chain

• We're a fast-growing and profitable startup building the defining company at the intersection of AI, apparel, and culture.
• We move at a blinding pace, operate in one-week release cycles, and are looking for a builder with a founder's mentality to join our core team.
• We are not iterating; we are inventing.
• If you're tired of big-tech bureaucracy and want to build a rocketship from the ground up, this is your call.
• This is not a typical Product Manager role.
• We are looking for a first-principles thinker and seasoned product leader to be the architect of our logistics network.
• Your mission is to solve a complex, multi-sided logistics problem involving centralized warehouses, distributed partners, middle-mile bulk transit, and on-demand last-mile fleets.
• You will be pointed at this ambiguous, mission-critical challenge and given the autonomy to transform a functional pilot into a highly optimized, scalable, and profitable business line.
• You will own the product vision, strategy, and execution of the core pathfinding algorithm that balances customer experience, operational cost, and network speed.
• Your performance will be measured by what you ship and the impact it has.

Senior Product Manager, Supply Chain

AI Engineer

• Own the vision, strategy, and execution of our foundational AI platform
• Build the brain and the nervous system of our entire product suite
• Guide the development of our in-house Large Language Models (LLMs) and imaging models
• Define the roadmap for agentic AI systems
• Create a world-class platform that unlocks capabilities our users haven't even imagined yet

Senior Product Manager – AI Platform, Generative Models

Project Manager

• Oversee and manage due dates and timelines, business sprint plans, Gantt chart visualizations, and dependency mapping by working backwards from desired outcomes and deliverables.
• Connect strategic objectives to initiatives, tasks, and timelines, ensuring alignment across teams and stakeholders.
• Prioritize projects and tasks based on business impact, resources, and dependencies. Consistently set expectations and develop weekly plans of attack against plan.
• Drive meeting management: set clear agendas, ensure preparation, and facilitate productive, on-time discussions.
• Track progress, identify risks to projects, timelines, and resources, and escalate issues as needed to drive resolution and keep initiatives on schedule.
• Build paper trails on decisions, context, and expectations around deliverables. Develop documentation to establish knowledge continuity.
• Synthesize updates and prepare concise executive-level communications.
• Get hands-on and assist teammates to get projects across the finish line. Step in to support specific tasks or projects where complexity or capacity constraints require additional hands-on contribution.
• Lead special projects as assigned, often involving ambiguous problem spaces requiring analytical structure and execution.

Project Manager – Operations

Product Manager

• Own and lead the product roadmap for supply chain and logistics technology, balancing short-term priorities with long-term scalability.
• Translate strategic business objectives into clear product and technical requirements for engineering teams.
• Partner with leaders across Operations, Engineering, and the Executive team to align on priorities, trade-offs, and solution design.
• Build and scale systems that drive improvements in inventory management, order routing, inbound transportation, and last-mile fulfillment performance.
• Lead the development of scalable, event-driven and/or API-driven integrations with logistics and fulfillment partners, including parcel and on-demand carriers.
• Define and measure success metrics/KPIs for inbound, outbound, and last-mile delivery, using data-driven insights to drive prioritization and assess business impact.
• Guide product development cycles from vision through launch, ensuring adoption and operational excellence.
• Serve as a thought partner to senior leadership, shaping the broader supply chain and operations strategy with insights and recommendations.

Senior Product Manager

• **Key Responsibilities**
• - Manage onboarding of new and replacement printers, ensuring alignment with qualification rubrics and operational readiness.
• - Oversee day-to-day printer capacity analysis and management, balancing supply and demand nationally and at the DMA level.
• - Support rollout of new initiatives such as the 24-Hour Delivery project, including metrics tracking and printer coordination.
• - Manage printer communications, ensuring clear and timely updates on process changes, technology rollouts, and business priorities.
• - Support claims management processes by categorizing and reporting issues, and partnering with printers to drive corrective actions.
• - Assist in testing new product features to validate functionality and usability for printer operations.
• - Coordinate fulfillment of special initiatives (e.g., printer photo projects) and ensure successful implementation.
• - Provide reporting and analysis to leadership on printer capacity, performance, and claims.

Printer Operations Manager

Growth Marketing

• Own the SEM strategy and daily execution for Blanks + Transfers on Google and Bing.
• Build and continually optimize paid search campaigns across search, shopping, and performance max campaigns.
• Adjust bids, budgets, campaign structures, and targeting to improve efficiency and performance on a daily basis.
• Deliver growth against key brands and products based on strategic priorities, customer demand trends, and historical data.
• Conduct regular gap analyses and identify efficiency opportunities within platforms.
• Partner with the SEO team to ensure SEM strategy complements organic search initiatives:
• Use SEM data to identify keyword and content opportunities for SEO.
• Adjust SEM targeting to account for organic performance and rankings.
• Create a balanced approach that maximizes traffic, conversion, and cost efficiency across both channels.
• Develop keyword strategy, ad copy testing, negative keyword management, and landing page alignment.
• Collaborate with merchandising to ensure the most relevant product coverage and promotions.
• Partner with analytics to track KPIs, report on performance, and generate actionable insights.
• Stay ahead of SEM industry trends, including automation, AI-driven bidding, and new ad formats.
• Continuously improve campaign performance through structured testing and experimentation.

Growth Manager, SEM

Engineering Manager

• Lead Jiffy’s technical strategy and own the technology roadmap from infrastructure to architecture to shipping impactful products.
• Build and scale the engineering team: hire, coach, and performance-manage a team valuing speed, quality, and customer impact.
• Mentor technical leaders while staying hands-on to guide system-level decisions and unblock teams.
• Collaborate cross-functionally with Product, Marketing, and Operations to align technology with business outcomes and translate strategy into customer-focused goals.
• Lead architecture for high-volume, transactional systems powering e-commerce, logistics, and custom manufacturing.
• Ship fast and iterate while maintaining technical excellence.
• Evaluate and adopt technology thoughtfully to drive performance and scale.
• Ensure security, scalability, and reliability across platforms and infrastructure.
• Drive a high-performance culture that embraces accountability and addresses underperformance.

Vice President, Engineering

Product Designer

• At Jiffy, we’re revolutionizing the digital infrastructure for crafters by enhancing their physical and digital value chains.
• Our platform is designed to elevate the crafter economy, minimizing friction so that crafters can focus on their passion—creating.
• As we expand from our origins in t-shirts to a diverse range of projects and products, we’re looking for a visionary Lead UX Designer to unify our design approach and drive exceptional user experiences across our growing portfolio.
• As the Lead UX Designer you will be pivotal in shaping the strategic direction and execution of our global design efforts.
• You’ll oversee all design aspects for our product and brand surfaces, ensuring consistency and innovation as we introduce new products and features.
• This role requires both strategic oversight and hands-on involvement, blending leadership with individual contribution.
• You will be responsible for building a cohesive design vision, establishing effective systems and processes, and mentoring a talented team of designers.
• Cross-team collaboration: Work with multiple product teams simultaneously, adapting your approach to each team's unique needs and timelines
• Full-cycle design: Take projects from initial concept through final implementation,
• including user research, wireframing, prototyping, and design handoff
• Rapid iteration: Move quickly through the design process while maintaining high standards and attention to detail
• Stakeholder communication: Effectively gather requirements and communicate design
• decisions to both technical and non-technical stakeholders
• Process optimization: Identify opportunities to streamline workflows and improve team efficiency
• Design system adoption: Work within our established design system while contributing to its evolution

Senior UX Designer - Generalist

• The Mission
• Are you a growth leader who has mastered the art of building high-performance engines across a diverse landscape of B2B and B2C businesses on desktop, mobile web, and native mobile apps? More importantly, are you a leader who is masterful in using AI and LLMs to accelerate productivity, build intelligent models, and sharpen strategic thinking?
• We have assembled a powerful orchestra of specialized talent. We are now seeking a Print & AI Growth Manager to be our Conductor. You will architect a unified growth model that drives success across our entire ecosystem, directing the team, owning the budget, and being singularly accountable for building a sustainable, AI-supercharged growth engine.
• You will report to the Executive GM of Print & AI.
• How You'll Make an Impact
• Architect the Complete Growth Engine: You will design and own the comprehensive growth model, creating a balanced strategy that works across diverse B2B and B2C customer segments. You will allocate resources to maximize portfolio return across all digital platforms.
• Leverage AI as a Strategic Co-Pilot: You will embed AI and LLMs into the core of the growth function. This means using them to accelerate productivity, build predictive models for segmentation and churn, prototype entire campaigns, generate high-performing creative assets, and sense-check strategic decisions before committing resources.
• Champion Product-Led & Viral Growth: You will treat our products as a primary engine for acquisition. You will lead initiatives to optimize user journeys for sharing and referrals across web and mobile app experiences, measure and improve our K-factor, and build AI-assisted systems to convert Product-Qualified Leads (PQLs) into valuable customers.
• Cultivate Unpaid Growth Channels: You will look beyond paid media to build and scale our organic growth levers. You will set the strategy for AI-augmented SEO, App Store Optimization (ASO), and hyper-personalized content marketing, creating a defensible moat that lowers our blended CAC.
• Lead & Unify the Marketing Team: You will be the direct strategic leader for our entire team, championing an AI-native workflow that makes every member more efficient and impactful.
• Your Core KPIs (The Scoreboard You Own)
• You are accountable for the full picture of growth. Your success will be measured across these four critical areas:
• Overall Profitability & Efficiency
• LTV:CAC Ratio (The North Star)
• Payback Period
• Acquisition & Channel Health
• Blended Customer Acquisition Cost (CAC)
• Volume & Quality of New Customers (across all platforms)
• Channel Portfolio Mix & Contribution Margin
• Product-Led & Viral Growth
• K-Factor (Virality)
• PQL-to-Customer Conversion Rate
• Free-to-Paid / Mobile App Install-to-Purchase CVR
• Retention & Expansion
• Net Revenue Retention (NRR)
• Customer Churn Rate (Logo & Revenue)
• Repeat Purchase Rate / Mobile App Engagement