Renewal Manager
Datacor, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
React
About the role
- Develop and execute varying negotiation strategies for customers of different size / segments / product lines to maximize contract value while empathizing with customers' situations and protecting and enhancing customer trust
- Communicate directly with customers to accurately resolve a high volume of renewals/inquiries in a timely manner while providing exceptional customer service by collaborating with Customer Success, Support/Services, and Finance
- Collaborate with Customer Success and Sales teams to identify and maximize opportunities for account growth and expansion
- Contribute to scaling the Renewal team by providing feedback, piloting new processes, and developing playbooks for successfully executing renewals
- Identify customer requirements, uncover roadblocks, escalate pain-points, and demonstrate strong account management and commercial capabilities to drive renewal to on-time resolution
- Provide management with complete visibility to renewals and solicit executive involvement as required
- Accurately maintain/update a rolling 120-day renewal forecast and communicate any renewal risk to internal resources in order to develop resolution strategies
- Achieve financial and strategic goals for minimizing attrition, positioning favorable terms, and boosting incremental growth via up-sells, cross-sells and add-ons
Requirements
- Experience working in Business Development Representative (BDR), Account Management, Renewals, or Customer Success in a B2B enterprise software environment; BDR or direct renewal experience being a strong advantage
- Experience with proactive outreach, multi-touch communication sequences, and phone-based customer engagement
- Strong customer management and clear communication skills with the ability to effectively lead sensitive customer conversations over calls and emails
- Seek to understand and empathize with multiple perspectives in a situation
- Demonstrated ability to execute healthy negotiation and interpersonal problem-solving skills
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level while empathizing with customers and their unique situations
- Strong process management, financial acumen, and ability to apply strict policies
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies
- Able to understand technical concepts and communicate that to internal and customer stakeholders across all levels
- Ability to problem solve and excel in high levels of uncertainty and change or ambiguity
- 4-year college degree or equivalent experience
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
negotiation strategiesaccount managementrenewal forecastingfinancial acumenB2B enterprise softwarecustomer engagementprocess managementup-sellingcross-sellingadd-ons
Soft skills
customer servicecommunication skillsinterpersonal problem-solvingstrategic mindsetempathyadaptabilityproblem-solvingcollaborationleadershipsensitivity in conversations
Certifications
4-year college degree