Datacor, Inc.

Director

• Define and execute a comprehensive upgrade roadmap for Datacor products to define target client deployments, and system upgrades.
• Align upgrade and optimization initiatives with corporate and customer objectives.
• Develop KPIs and performance metrics to assess the success and impact of optimization and upgrade efforts.
• Champion data-driven decision-making and continuous improvement across all service touchpoints.
• Own the full upgrade lifecycle, including planning, scheduling, risk mitigation, communication, and post-upgrade validation.
• Develop and enforce standardized upgrade playbooks and procedures across all customer segments.
• Coordinate with Product and Engineering teams to align upgrade paths with roadmap enhancements, deprecations, and technology shifts.
• Lead cross-functional coordination for major version releases, patch rollouts, and cloud/on-premises transitions.
• Monitor and improve upgrade velocity, automation, and customer satisfaction through process refinement and tooling.
• Analyze upgrade workflows, configurations, and data architecture to identify inefficiencies and performance gaps.
• Partner with Product Management to drive roadmap prioritization based on optimization insights and upgrade outcomes.
• Collaborate with customers to assess business processes and unlock greater value via tailored optimization strategies and upgrade readiness planning.
• Act as an escalation point for complex performance issues, upgrade challenges, and critical deployments.
• Create tools, self-service resources, and diagnostics to enable customers to assess ERP performance and prepare for upgrades.
• Conduct quarterly customer optimization reviews and value realization sessions in coordination with Customer Success.
• Build and lead a high-performing, cross-functional optimization team (analysts, architects, upgrade specialists, and delivery managers).
• Cultivate a culture of agility, accountability, and innovation.
• Provide mentorship and career growth pathways for team members.
• Drive knowledge sharing, technical enablement, and continuous improvement across the services organization.

Director, Client Optimization

Infrastructure Engineer

• Design and implement AWS cloud architecture from the ground up, including multi-account strategy, networking patterns, security baselines, and environment configurations
• Build infrastructure-as-code foundations using Terraform, creating reusable modules that encode organizational standards
• Establish "golden paths" for common infrastructure patterns—making the right way the easy way
• Create self-service infrastructure tooling (CLIs, APIs, or interfaces) that hide AWS complexity from internal users while maintaining security guardrails
• Build abstraction layers that provide infrastructure provisioning without sacrificing governance
• Develop documentation and enablement materials that teach teams to leverage infrastructure independently
• Serve as a technical authority on cloud infrastructure and architecture decisions
• Establish observability foundations (logging, metrics, tracing) for platform health visibility
• Automate operational tasks
• Communicate complex technical decisions to engineering and business stakeholder

Cloud Infrastructure Engineer

Implementation Specialist

• Serve as point of contact for delivering solutions for projects across diverse industries.
• Plan and schedule the delivery process, including defining project scope, milestones, and timelines.
• Manage the budget and resources of the delivery, including allocation of task to team members and ensure the project stays on track.
• Identify and mitigate risk to the delivery, including developing contingency plans to mitigate potential issues.
• Track progress and adjust schedules to keep deliveries on track.
• Conduct executive status meetings with key stakeholders.
• Understanding the key business drivers as well as predicting, identifying, and managing key issues and risk through insights, factual conclusions and advice.
• Oversee day-to-day operations, ensuring all deliveries are completed on time and meet customer satisfaction.
• Manage customer inquiries and complaints related to project delivery.
• Stay updated on the latest ERP trends, technologies and best practices.

Senior Implementation Specialist, Delivery

AI Engineer

• Collaborate with stakeholders to identify new AI opportunities and create intelligent AI applications.
• Lead MVP development using a test-and-learn approach with cross-functional teams.
• Iterate from problem framing to prototyping and deploying production-grade solutions.
• Deliver reliable, scalable AI features in production.
• Build prototypes and develop data pipelines for deployment.
• Experiment with generative LLMs to create and enhance generative applications using prompts and user feedback.
• Clearly communicate efforts and impact to both technical and business audiences.

AI Engineer Intern

Account Executive

• Meet or exceed quarterly and annual sales targets as well as provide accurate and timely sales forecasts to senior management.
• Cultivate and maintain positive relationships with key decision-makers and customers at both the engineering and leadership levels within assigned accounts.
• Understand customer needs, challenges, and goals to provide tailored solutions and ensure customer success.
• Develop and manage pipeline and advance sales opportunities through the sales process from contact to close.
• Maintain accurate pipeline and contact records in our CRM.
• Leverage the pre-planned Sales/Marketing activities (trade shows, conventions, email/social media campaigns, etc.) to acquire new logos.
• Analyze the Informetric dormant customers by industry/business/segment to develop a growth strategy. Prospect into new and existing accounts via telephone/email and with the use of online sales platforms.
• Develop clear and effective written proposals/quotations for current and prospective customers that represent maximum value to the customer and fair price for Informetric. Ensure that proposals address customer’s key issues, needs, and requirements.
• Present on Informetric software solutions, provide quotations, negotiate deals, obtain contracts and purchase orders.
• Coordinates sales effort as needed with internal teams (marketing, sales management, accounting, and technical services groups).
• Plan new sales/marketing activities by analyzing each business industry/segment aligned with Informetric business portfolio.
• Stay informed about industry trends, competitive landscape, and customer needs to identify new business opportunities.

Manager

• Develop and execute varying negotiation strategies for customers of different size / segments / product lines to maximize contract value while empathizing with customers' situations and protecting and enhancing customer trust
• Communicate directly with customers to accurately resolve a high volume of renewals/inquiries in a timely manner while providing exceptional customer service by collaborating with Customer Success, Support/Services, and Finance
• Collaborate with Customer Success and Sales teams to identify and maximize opportunities for account growth and expansion
• Contribute to scaling the Renewal team by providing feedback, piloting new processes, and developing playbooks for successfully executing renewals
• Identify customer requirements, uncover roadblocks, escalate pain-points, and demonstrate strong account management and commercial capabilities to drive renewal to on-time resolution
• Provide management with complete visibility to renewals and solicit executive involvement as required
• Accurately maintain/update a rolling 120-day renewal forecast and communicate any renewal risk to internal resources in order to develop resolution strategies
• Achieve financial and strategic goals for minimizing attrition, positioning favorable terms, and boosting incremental growth via up-sells, cross-sells and add-ons

Renewal Manager

Architect

• Define and enforce software development best practices, coding standards, and architectural guidelines across teams
• Develop reusable frameworks and patterns to promote consistency and scalability
• Lead design reviews and provide architectural oversight for new and existing applications
• Participate in technical assessments during mergers and acquisitions and evaluate application portfolios
• Provide recommendations for rationalization, modernization, or consolidation
• Introduce and educate teams on emerging technologies, tools, and frameworks
• Evaluate and recommend technology stacks based on business needs and technical fit
• Serve as a thought leader in cloud-native architecture, microservices, and DevOps practices
• Work closely with product, engineering, QA, and infrastructure teams across varied technology stacks
• Facilitate design discussions and ensure alignment with enterprise architecture goals
• Act as a bridge between business requirements and technical implementation
• Ensure applications meet non-functional requirements such as performance, scalability, security, and maintainability
• Support QA automation strategies and CI/CD pipeline integration

Application Architect

Customer Support

• The Role: We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of Datacor for our customers. We take customer support seriously - we provide our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. At a high level, your responsibilities will be to understand our customers’ needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills.
• Responsibilities:
• Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate.
• Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration.
• Technical Documentation: Help create, contribute to, and maintain technical documentation.
• Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.

Product Support Specialist

Database Administrator

• Datacor is a provider of ERP, CRM, Asset Tracking, Simulation and Formulation software for process manufacturers
• Work with Datacor9;s Implementation and Consulting team
• Within the first year: develop and maintain documentation on data migration procedures, including data mapping, transformation rules, and data validation rules
• Conduct data analysis to identify patterns and trends and recommend process improvements to enhance data migration efficiency
• Consistently contribute to Datacor9;s knowledge base
• Manage multiple data migration projects concurrently
• Extract data from various database formats including SQL Server, QuickBooks, MySQL, Microsoft Access, and Excel
• Modify or design reports in Microsoft Access
• Work with stakeholders to map data to Datacor9;s ERP schema
• Develop and execute data migration plans and resolve data quality issues
• Collaborate with Support team during project handoff and assist with support tickets as needed

Database Administration Specialist

• Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space.
• As a Implementation Specialist, you will play a key role in leading and executing all aspects of our client’s software utilization.
• Develop and implement strategies for implementing best practices across a diverse range of industries.
• Guide clients through every stage of their life cycle including acquisitions, disposals, management buy-outs, buy-ins, mergers and strategic reviews.
• Serve as point of contact for Accounting Optimization projects across diverse industry executives.
• Maximize return on financial assets by training clients in best practice policies, procedures, controls, and reporting systems.
• Project manage Accounting Optimization projects, drive transaction timetable, ensure quality on client deliverables, manage counterparties and other advisers.
• Understand key business drivers and manage key issues and risk through insights and advice.
• Evaluate customers’ needs and desired workflows to determine most effective ways to configure the application.
• Troubleshoot application issues and develop short- and long-term action plans.
• Work with customers’ existing vendors and establish relevant migration plans.
• Prepare reports to meet customer needs in analyzing and summarizing information and trends.
• Contribute knowledge to documentation for internal and external development initiatives.
• Lead, develop and counsel colleagues, share knowledge, and take an active role in team growth.