Datacor, Inc.

Customer Support

• The Role: We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of Datacor for our customers. We take customer support seriously - we provide our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. At a high level, your responsibilities will be to understand our customers’ needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills.
• Responsibilities:
• Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate.
• Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration.
• Technical Documentation: Help create, contribute to, and maintain technical documentation.
• Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.

Product Support Specialist

Database Administrator

• Datacor is a provider of ERP, CRM, Asset Tracking, Simulation and Formulation software for process manufacturers
• Work with Datacor9;s Implementation and Consulting team
• Within the first year: develop and maintain documentation on data migration procedures, including data mapping, transformation rules, and data validation rules
• Conduct data analysis to identify patterns and trends and recommend process improvements to enhance data migration efficiency
• Consistently contribute to Datacor9;s knowledge base
• Manage multiple data migration projects concurrently
• Extract data from various database formats including SQL Server, QuickBooks, MySQL, Microsoft Access, and Excel
• Modify or design reports in Microsoft Access
• Work with stakeholders to map data to Datacor9;s ERP schema
• Develop and execute data migration plans and resolve data quality issues
• Collaborate with Support team during project handoff and assist with support tickets as needed

Database Administration Specialist

Implementation Specialist

• Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space.
• As a Implementation Specialist, you will play a key role in leading and executing all aspects of our client’s software utilization.
• Develop and implement strategies for implementing best practices across a diverse range of industries.
• Guide clients through every stage of their life cycle including acquisitions, disposals, management buy-outs, buy-ins, mergers and strategic reviews.
• Serve as point of contact for Accounting Optimization projects across diverse industry executives.
• Maximize return on financial assets by training clients in best practice policies, procedures, controls, and reporting systems.
• Project manage Accounting Optimization projects, drive transaction timetable, ensure quality on client deliverables, manage counterparties and other advisers.
• Understand key business drivers and manage key issues and risk through insights and advice.
• Evaluate customers’ needs and desired workflows to determine most effective ways to configure the application.
• Troubleshoot application issues and develop short- and long-term action plans.
• Work with customers’ existing vendors and establish relevant migration plans.
• Prepare reports to meet customer needs in analyzing and summarizing information and trends.
• Contribute knowledge to documentation for internal and external development initiatives.
• Lead, develop and counsel colleagues, share knowledge, and take an active role in team growth.

Product Support Specialist

Database Administration Specialist

Implementation Specialist, Accounting