JFCS Pittsburgh

Caseworker

• Conduct comprehensive client assessments and enroll clients in case management and refugee employment programs
• Develop individualized short- and long-term case management plans focused on self-sufficiency
• Provide referrals and coordinate services with partner agencies, county human service providers, schools, healthcare systems, and government entities
• Assist clients with renewing benefits, applying for subsidized housing, scheduling medical appointments, and navigating public transportation
• Facilitate home visits and educate clients based on service plans and goals
• Advocate for clients to understand and access available resources
• Collaborate with interpreters, volunteers, mentors, and interns
• Travel across Allegheny County and Washington County to meet clients in person
• Facilitate one-on-one and group sessions promoting learning, resource sharing, skill-building, and social connection
• Participate in outreach to immigrant and underserved communities
• Maintain timely documentation of services, client progress, and milestones in electronic systems and paper files
• Ensure confidentiality and privacy compliance
• Support volunteers, mentors, and interns involved in program activities
• Perform additional tasks supporting program goals and the organizational mission

Social Services Caseworker

• Conduct comprehensive client assessments and enroll clients in case management and refugee employment programs
• Develop individualized short- and long-term case management plans focused on self-sufficiency
• Provide referrals and coordinate services with partner agencies, county providers, schools, healthcare systems, and government entities
• Assist clients with benefits renewals, subsidized housing applications, medical appointments, and public transportation
• Facilitate home visits and educate clients according to service plans and goals
• Advocate for clients to understand and access available resources
• Collaborate with interpreters, volunteers, mentors, interns, caseworkers, and employment specialists
• Travel across Allegheny County and Washington County for in-person meetings, group sessions, and office hours
• Facilitate individual and group sessions supporting learning, resource sharing, skill-building, and social connection
• Participate in outreach to immigrant and underserved communities
• Maintain accurate service, progress, and milestone documentation in Apricot and paper files
• Ensure confidentiality and privacy compliance
• Support volunteers, mentors, and interns involved in program activities
• Perform additional tasks supporting program goals and the organizational mission

Social Services Caseworker – Intensive Case Management

Success Coach

• Lead, supervise, and provide program oversight for Success Coaches supporting adults pursuing economic stability and mobility
• Assign clients to Success Coaches and ensure referral information is complete
• Provide individual and group reflective supervision
• Monitor staff workloads, caseload balance, performance, and service quality
• Participate in hiring, onboarding, training, and professional development
• Ensure consistent program delivery and fidelity to human services and economic mobility frameworks
• Review case notes, service plans, and documentation for quality and compliance
• Provide consultation on complex client situations, barriers, and system navigation
• Support effective warm referrals and community partner relationships
• Step in to provide direct services during high-demand periods or staffing gaps
• Identify training needs and promote continuous learning
• Maintain current knowledge of client referral resources and systems
• Monitor Apricot documentation and data quality
• Generate funder and external program reports and respond to data requests
• Ensure compliance with ethical standards, confidentiality, data privacy, and mandatory reporting laws
• Liaise between frontline staff and program leadership
• Contribute to program planning, improvement, and cross-department collaboration
• Collaborate with Development staff on funder reports and grant proposals

Success Coach Supervisor

• Conduct intake sessions to assess client needs across housing, food, childcare, transportation, income, healthcare, technology, and financial assets
• Co-create individualized service plans with measurable client-owned action items
• Provide light-touch follow-up and intentional conversations to review goal achievement
• Make warm referrals to community resources, financial coaching, workforce development, and other supports
• Provide support, monitoring, and coordination for Catalyst for Economic Mobility participants
• Maintain current knowledge of local community resources and verify eligibility, waitlists, and geographic availability
• Develop and maintain relationships with community partners and referral agencies
• Support clients in navigating applications and systems when structural barriers require assistance
• Follow up on support provided
• Participate in coaching and strength-based-model training, including motivational interviewing
• Develop workshops and present to client cohorts
• Maintain accurate case notes, service plans, action items, referrals, and progress documentation
• Complete program data entry for outcome tracking, reporting, and funder compliance
• Participate in supervision, team meetings, case consultations, and professional development
• Maintain confidentiality and comply with ethical standards, data privacy requirements, and mandatory reporting laws

Social Services Caseworker

Social Services Caseworker – Intensive Case Management

Success Coach Supervisor

Success Coach, Caseworker