Success Coach Supervisor

JFCS Pittsburgh

Success Coach Supervisor overseeing staff and service quality for JFCS Pittsburgh’s economic mobility programs. Managing supervision, client-service fidelity, documentation, reporting, and community referrals.

Posted 8/4/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program oversight, staff management, and client service coordination within human services frameworks. Proficient in quality assurance, compliance, and effective communication across diverse cultural backgrounds.

Highest-signal resume keywords

Program OversightCase ManagementQuality AssuranceStaff TrainingData Tracking Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementService CoordinationProgram MonitoringQuality Assurance ReportsData DocumentationClient Referral ResourcesProgram PlanningCompliance StandardsEconomic Mobility FrameworksReflective Supervision

Soft Skills

TeamworkOrganizational SkillsCommunication SkillsCultural CompetenceProblem-Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelApricot Documentation

Certifications & Qualifications

Bachelor’s Degree in Social WorkMaster’s Degree PreferredPennsylvania Driver’s License

Industry Keywords

Human ServicesEconomic MobilityClient ConfidentialityMandatory Reporting LawsCommunity Partnerships

About the role

Key responsibilities & impact

Lead, supervise, and provide program oversight for Success Coaches supporting adults pursuing economic stability and mobility
Assign clients to Success Coaches and ensure referral information is complete
Provide individual and group reflective supervision
Monitor staff workloads, caseload balance, performance, and service quality
Participate in hiring, onboarding, training, and professional development
Ensure consistent program delivery and fidelity to human services and economic mobility frameworks
Review case notes, service plans, and documentation for quality and compliance
Provide consultation on complex client situations, barriers, and system navigation
Support effective warm referrals and community partner relationships
Step in to provide direct services during high-demand periods or staffing gaps
Identify training needs and promote continuous learning
Maintain current knowledge of client referral resources and systems
Monitor Apricot documentation and data quality
Generate funder and external program reports and respond to data requests
Ensure compliance with ethical standards, confidentiality, data privacy, and mandatory reporting laws
Liaise between frontline staff and program leadership
Contribute to program planning, improvement, and cross-department collaboration
Collaborate with Development staff on funder reports and grant proposals

Requirements

What you’ll need

Bachelor’s degree in social work, education, or related field required; Master’s degree preferred
Minimum 3 years of experience with case management, service coordination, and program monitoring
Experience with quality assurance reports
Strong administration, management, training, and organization skills
Ability to effectively interact with people from various cultural backgrounds and respond appropriately to client cultural characteristics
Excellent teamwork, organizational, and communication skills
Willingness to work in the field
Car, Pennsylvania driver’s license, and auto insurance required
Strong computer skills, particularly Microsoft Word and Excel
Prior experience using data and tracking systems strongly preferred

Benefits

Comp & perks

Participants in eligible JFCS career preparation and support programs may receive a stipend for up to 18 months through the Catalyst for Economic Mobility
Professional development and ongoing training opportunities
Reflective supervision, skill-building, and coaching support