Social Services Caseworker

JFCS Pittsburgh

Social Services Caseworker at JFCS Pittsburgh supporting refugees and immigrants with case management, referrals, and resource access. Facilitating client education, community integration, and peer-support activities across southwestern Pennsylvania.

Posted 8/4/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and client advocacy, with a focus on supporting refugees and immigrants through individualized plans and resource coordination. Proficient in maintaining documentation and ensuring compliance with confidentiality standards.

Highest-signal resume keywords

Case ManagementClient AdvocacyCultural SensitivityOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client AssessmentBenefit Renewal AssistanceSubsidized Housing ApplicationData EntryDocumentation Maintenance

Soft Skills

CreativityInnovationPatienceCuriosityAbility to Work Under Deadlines

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Refugee ServicesImmigrant SupportCommunity OutreachService CoordinationPublic Transportation Navigation

About the role

Key responsibilities & impact

Conduct comprehensive client assessments and enroll clients in case management and refugee employment programs
Develop individualized short- and long-term case management plans focused on self-sufficiency
Provide referrals and coordinate services with partner agencies, county human service providers, schools, healthcare systems, and government entities
Assist clients with renewing benefits, applying for subsidized housing, scheduling medical appointments, and navigating public transportation
Facilitate home visits and educate clients based on service plans and goals
Advocate for clients to understand and access available resources
Collaborate with interpreters, volunteers, mentors, and interns
Travel across Allegheny County and Washington County to meet clients in person
Facilitate one-on-one and group sessions promoting learning, resource sharing, skill-building, and social connection
Participate in outreach to immigrant and underserved communities
Maintain timely documentation of services, client progress, and milestones in electronic systems and paper files
Ensure confidentiality and privacy compliance
Support volunteers, mentors, and interns involved in program activities
Perform additional tasks supporting program goals and the organizational mission

Requirements

What you’ll need

Experience providing services to refugees and immigrants in the United States or overseas is preferable
Creativity, innovation, curiosity, and patience
Excellent spoken and written English
Top-level organizational and communication skills
Ability to work under strict deadlines
Comfortable making home visits throughout the region
Comfort inputting information into data systems
Ability to work well with caseworkers, employment specialists, interpreters, and others
Sensitivity to cultural differences among diverse clients and staff
Ability to work flexible hours, including evenings or weekends when required
Access to a vehicle is required
Bachelor’s Degree is a plus
Must be able to sit for prolonged periods and work on a computer
Must be able to lift up to 15 pounds at times

Benefits

Comp & perks

Compensation of $22.25/hour
Full-time position
Ongoing professional development
Staff meetings and organizational trainings