Social Services Caseworker – Intensive Case Management

JFCS Pittsburgh

JFCS Pittsburgh caseworker supporting refugees and immigrants with healthcare, housing, benefits, education, and employment access. Facilitating individualized plans, group activities, and community integration.

Posted 8/4/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and client advocacy, with a focus on supporting refugees and immigrants through individualized plans and resource coordination. Proficient in maintaining documentation and ensuring compliance with confidentiality standards.

Highest-signal resume keywords

Case ManagementClient AdvocacyCultural SensitivityDocumentation ManagementCommunity Outreach

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client AssessmentService CoordinationBenefits Renewal AssistanceHousing Application SupportData Entry

Soft Skills

Organizational SkillsCommunication SkillsCreativityPatienceCuriosity

Tools & Technologies

Apricot

Industry Keywords

Refugee ServicesImmigrant SupportCommunity ServicesSocial ServicesConfidentiality Compliance

About the role

Key responsibilities & impact

Conduct comprehensive client assessments and enroll clients in case management and refugee employment programs
Develop individualized short- and long-term case management plans focused on self-sufficiency
Provide referrals and coordinate services with partner agencies, county providers, schools, healthcare systems, and government entities
Assist clients with benefits renewals, subsidized housing applications, medical appointments, and public transportation
Facilitate home visits and educate clients according to service plans and goals
Advocate for clients to understand and access available resources
Collaborate with interpreters, volunteers, mentors, interns, caseworkers, and employment specialists
Travel across Allegheny County and Washington County for in-person meetings, group sessions, and office hours
Facilitate individual and group sessions supporting learning, resource sharing, skill-building, and social connection
Participate in outreach to immigrant and underserved communities
Maintain accurate service, progress, and milestone documentation in Apricot and paper files
Ensure confidentiality and privacy compliance
Support volunteers, mentors, and interns involved in program activities
Perform additional tasks supporting program goals and the organizational mission

Requirements

What you’ll need

Experience providing services to refugees and immigrants in the United States or overseas is preferable
Creativity, innovation, curiosity, and patience
Excellent spoken and written English
Top-level organizational and communication skills
Ability to work under strict deadlines
Comfortable making home visits throughout the region
Comfort inputting information into data systems
Ability to work well with caseworkers, employment specialists, interpreters, and others
Sensitivity to cultural differences among diverse clients and staff
Ability to work flexible hours
Access to a vehicle is required
First-person immigrant experience is a plus
Bachelor’s Degree is a plus
Ability to sit for prolonged periods and work on a computer
Ability to lift up to 15 pounds

Benefits

Comp & perks

Flexible hours, including evening or weekend programming
Ongoing professional development
Staff meetings and organizational trainings