Success Coach, Caseworker

JFCS Pittsburgh

JFCS Pittsburgh Success Coach Caseworker helping clients overcome barriers through service planning, referrals, and resource navigation. Supporting economic mobility participants while documenting progress and coordinating community services.

Posted 8/4/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client assessment and individualized service planning, with a strong focus on community resource navigation and support. Proficient in maintaining accurate documentation and compliance with ethical standards while fostering relationships with diverse clients and community partners.

Highest-signal resume keywords

Client Needs AssessmentIndividualized Service PlanningCommunity Resource NavigationMotivational InterviewingData Entry and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case DocumentationProgram Data EntryGoal Achievement TrackingService Plan DevelopmentReferral Coordination

Soft Skills

Excellent Communication SkillsOrganizational SkillsCreativityPatienceCultural Sensitivity

Certifications & Qualifications

Bachelor’s Degree (Preferred)

Industry Keywords

Community ResourcesFinancial CoachingWorkforce DevelopmentClient SupportEthical Standards

About the role

Key responsibilities & impact

Conduct intake sessions to assess client needs across housing, food, childcare, transportation, income, healthcare, technology, and financial assets
Co-create individualized service plans with measurable client-owned action items
Provide light-touch follow-up and intentional conversations to review goal achievement
Make warm referrals to community resources, financial coaching, workforce development, and other supports
Provide support, monitoring, and coordination for Catalyst for Economic Mobility participants
Maintain current knowledge of local community resources and verify eligibility, waitlists, and geographic availability
Develop and maintain relationships with community partners and referral agencies
Support clients in navigating applications and systems when structural barriers require assistance
Follow up on support provided
Participate in coaching and strength-based-model training, including motivational interviewing
Develop workshops and present to client cohorts
Maintain accurate case notes, service plans, action items, referrals, and progress documentation
Complete program data entry for outcome tracking, reporting, and funder compliance
Participate in supervision, team meetings, case consultations, and professional development
Maintain confidentiality and comply with ethical standards, data privacy requirements, and mandatory reporting laws

Requirements

What you’ll need

Creativity, innovation, curiosity, and patience
Excellent spoken and written English
Top-level organizational and communication skills
Ability to work under strict deadlines
Comfort inputting information into data systems
Ability to work well as part of a team
Sensitivity to cultural differences among diverse clients and staff
Ability to work flexible hours
Access to a vehicle is required
Bachelor’s Degree a plus (preferred/optional)
Prolonged periods sitting at a desk and working on a computer
Ability to lift up to 25 pounds at times

Benefits

Comp & perks

Stipend for eligible participants in the Catalyst for Economic Mobility, for up to 18 months (benefit offered to program participants, not necessarily the employee)
Professional development activities
Training to develop coaching skills and strength-based models