JetBlue

Manager

• Lead, mentor, and develop a team of Scrum Masters supporting multiple Agile teams across IT.
• Foster a culture of servant leadership, empowerment, and accountability.
• Coach teams and leaders to embrace Agile principles and continuously improve their ways of working.
• Partner closely with Product Managers, Program Managers, and Technical Leads to align delivery priorities with business and customer value.
• Enable teams to focus on achieving desired business and customer outcomes — not just delivering outputs or features — by connecting team objectives to measurable results.
• Define, implement, and evolve JetBlue’s Agile delivery standards, frameworks, and practices across IT.
• Ensure consistent use of Agile ceremonies, artifacts, and roles across delivery teams.
• Adapt Agile methodologies as needed to fit JetBlue’s environment while maintaining alignment with the organization’s broader technology strategy.
• Champion continuous improvement initiatives to drive delivery efficiency and predictability.
• Promote a mindset of outcome-driven delivery, where success is measured by value delivered to customers and stakeholders.
• Establish and maintain JetBlue’s SDLC framework to ensure consistency, quality, and compliance across all technology initiatives.
• Integrate Agile principles within the SDLC to balance flexibility with governance and control.
• Establish and monitor key Agile and SDLC delivery metrics (velocity, throughput, quality, cycle time, etc.) to assess team performance and project health.
• Use data-driven insights to identify improvement areas and communicate delivery status to IT and business leadership.
• Promote transparency and accountability through dashboards, retrospectives, and regular performance reviews.
• Build and maintain strong partnerships across IT, Product, and Business functions to ensure alignment on priorities and value delivery.
• Facilitate cross-team coordination, dependency management, and release planning for complex, multi-team initiatives.
• Act as a change agent for Agile and SDLC maturity, promoting collaboration, adaptability, and continuous learning across the organization.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.

Manager, Agile Delivery - Tech Portfolio

Analyst

• Diagnose and replicate M&E system issues
• Escalate unresolved issues to the M&E admin after successful duplication
• Review and revise processes within to improve efficiency and effectiveness
• Document process changes and ensure alignment with organizational standards
• Conduct thorough testing for system upgrades, bug fixes, configuration changes, and enhancements
• Ensure all changes are tested and validated before deployment to the production environment
• Accurately classify all resolutions taken to resolve issues in the IT Ticket System
• Maintain detailed records of issues and resolutions to facilitate future troubleshooting and knowledge-sharing
• Support training to end-users on new features, system changes, and best practices
• Develop and update training materials and documents

Senior Analyst, M&E Systems

• Define and implement comprehensive Agile metrics aligned with project goals, including velocity, cycle time, burn down charts, lead time, and quality indicators.
• Collaborate with stakeholders to identify critical metrics for tracking project performance and decision-making.
• Analyze trends and patterns in Agile metrics to identify areas for improvement and facilitate continuous process optimization.
• Create visually appealing dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Jira Dashboards) to effectively communicate key Agile metrics to diverse audiences.
• Design customized reports for different levels of management, highlighting critical insights and actionable data.
• Proactively identify data anomalies and investigate root causes to ensure accurate reporting.
• Facilitate discussions on Agile practices and metrics during sprint retrospectives to identify improvement opportunities.
• Coach teams on data-driven decision making and encourage a culture of continuous improvement within the Agile framework.
• Implement process changes based on data analysis to enhance team efficiency and productivity.
• Extract data from Agile project management tools (e.g., Jira, Azure Boards) to generate reports and analyze trends.
• Ensure data integrity and accuracy through quality checks and data cleansing processes.
• Collaborate closely with product owners, development teams, and project managers to understand their reporting needs and provide tailored insights.
• Present data-driven findings to key stakeholders, clearly communicating key trends and actionable recommendations.

Senior Analyst, Reporting & Metrics Tech

Operations

• Provide award-winning customer service to customers in the airport
• Check in and verify customers’ personal identification
• Tag, lift, and handle customer luggage
• Book, sell, and verify flight reservations
• Announce flight arrivals, departures, and pre-boarding information via public address system
• Coordinate various duties with coworkers to ensure proper handling of customers
• Assist customers with special needs
• Comply with any ad-hoc requests as needed

Airport Operations Crew – PT

• Provide strategic direction and governance for maintenance planning policies, standards, and processes
• Lead maintenance planning strategy for line and base maintenance activities
• Ensure all scheduled maintenance requirements are planned and executed within FAA-approved program limits
• Oversee short-term and long-range maintenance forecasts including heavy maintenance inputs
• Represent Technical Operations interests on the Schedule Horizons working group
• Coordinate with Operations and Network Planning to ensure adequate ground time for maintenance
• Maintain Technical Operations Task Guide Standards and coordinate tri-annual updates
• Collaborate with Engineering and Reliability to align maintenance plans with ADs, SBs, and fleet initiatives
• Monitor KPIs and drive continuous improvement through data-driven planning decisions
• Lead, mentor, and develop Maintenance Planning teams and leaders
• Promote a strong Safety Management System (SMS) culture
• Plan for and manage Maintenance Planning manpower, facility, information technology, and system requirements.
• Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement by establishing clear performance expectations and accountability for Crewmembers, and lead daily Crewmember coaching sessions.
• Other duties as assigned

Senior Manager, Maintenance Planning

• Lead lounge product programs and associated workstreams, setting clear priorities, workflows, and expectations to deliver safe, reliable, and brand-aligned lounge product offerings
• Support the development, launch, and ongoing enhancement of JetBlue’s lounge portfolio, translating product and experience concepts into operationally executable programs
• Define, document, and maintain lounge product standards, experience guidelines, and playbooks in partnership with Loyalty and other key stakeholders
• Monitor lounge performance using customer and crewmember feedback, operational metrics, and financial indicators to assess product health and identify risks and opportunities
• Identify, prioritize, and lead continuous improvement initiatives across lounge products to enhance quality, consistency, and customer satisfaction
• Support onboarding of new lounge business partners, ensuring experience expectations, service standards, and performance metrics are clearly defined, communicated, and met
• Collaborate cross-functionally with Loyalty, Design, Airport Operations, Marketing, Brand, Finance, Sourcing, and other relevant stakeholders to ensure end-to-end product experience alignment
• Support Operational Expenditure (OPEX) and Capital Expenditure (CAPEX) planning and expense management for lounge product programs, ensuring alignment with financial targets
• Act as the lounge product experience subject matter expert for Request for Proposals (RFPs), ensuring requirements are clearly defined and operationally executable
• Build and maintain scalable systems, calendars, and operating routines to improve communication, visibility, and consistency across lounge product programs
• Create and manage high-level dashboards that enable leadership to quickly assess lounge product performance, risks, and opportunities
• Own product audit cadence, corrective actions, survey response reviews, and audit program maintenance to ensure standards are met across the lounge network
• Represent the Lounge Product Experience team in cross-functional forums, ensuring customer experience considerations are reflected in decisions and outcomes
• Support the development and engagement of crewmembers and business partner teams through clear expectations, feedback, and collaboration
• Provide leadership, guidance, and development to crewmembers, fostering accountability, process discipline, and continuous improvement
• Other duties as assigned

Manager, Lounge Product Experience

Accounts Payable

• Act as subject matter expert for accounts payable processes, controls, and systems, including testing, updates, and reporting
• Ensure accurate and timely processing of invoices and payments
• Troubleshoot and resolve issues; manage exceptions and escalate risks as appropriate
• Support third-party shared services through guidance, issue resolution, and training
• Maintain and monitor internal controls and compliance with company policies
• Assist with monthly close activities, including accruals and account reconciliations
• Prepare and provide reports and analyses to Finance leadership and business partners
• Collaborate with Financial Accounting and International Tax on cross-functional initiatives and projects
• Support the Accounts Payable Manager, Financial Accounting in a variety of other projects and ad hoc requests
• Work closely with all General Managers and Business Partners on ad hoc requests

Supervisor, Accounts Payable

• The Case Manager, Crew Relations will be responsible for an investigation caseload, and conducting an array of investigations from frontline investigations, such as, but not limited to Equal Employment Opportunity (EEO), discrimination, harassment, retaliation, hostile work environment, interpretation of internal practices and policies, federal, state, and/or local laws and regulations.
• Independently conduct prompt, fair, impartial, and thorough investigations into sensitive employee relations issues concerning allegations such but not limited to discrimination, harassment, retaliation, hostile work environment, from start to finish, including conducting intake, leading interviews, note-taking, gathering and analyzing evidence (electronic, physical, etc.), documenting findings.
• Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies.
• Objectively debrief People Business Partners, stakeholders and leadership on investigation findings.
• Ensure the completeness of full and fair investigations, and identify and articulate risk/reward recommendations and outcomes.
• Track, interpret and report on Crew Relations actions; proactively identifies issues and recommends appropriate solutions.
• In collaboration with People Business Partners, consult with crewmember and managers at all levels to provide guidance and recommendations related to disciplinary actions, performance, JetBlue policies, and other matters.
• Establish and develop relationships with crewmembers of all levels as well as People Business Partners.
• Discreetly handle sensitive and/or private information. Other duties as assigned.

Case Manager – Crew Relations

Product Manager

• Own the product strategy and backlog for operations-related customer communications, including flight status, irregular operations (IROP), and day-of-travel notifications
• Partner with the Manager Customer Communications to execute against the communications platform roadmap, with a focus on operational use cases and reliability
• Lead product discovery for operational communications by collaborating with Operations, Customer Support, Engineering, and Analytics to identify gaps, pain points, and opportunities for improvement
• Translate operational requirements into clear, prioritized product requirements, user stories, and acceptance criteria for Engineering teams.
• Ensure operational messages are consistent, accurate, and synchronized across SMS, email, push, and other supported channels, reducing customer confusion during disruptions.
• Support the design and evolution of rules-driven communication logic, including triggers, escalation paths, suppression rules, and channel prioritization for operational events.
• Collaborate with Engineering and IT partners to deliver scalable, resilient solutions that perform under high-volume operational conditions
• Leverage data, customer feedback, and performance metrics (e.g., delivery rates, latency, customer contacts) to drive continuous improvement of operational communications.
• Participate in testing, validation, and launch readiness for new operational communication capabilities to ensure accuracy and reliability
• Act as a key liaison between operational stakeholders and technical teams, ensuring shared understanding and alignment on priorities and outcomes.
• Support incident response and post-event analysis related to operational communications, identifying root causes and recommending product improvements.

Product Manager – Customer Communications

• Build and prototype analysis pipelines to provide insights at scale.
• Make business recommendations with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.
• Develop comprehensive understanding of data structures and metrics, advocating for changes that will improve product adoption and customer conversion.
• Run live experiments that drive key product decisions.
• Work with data engineers to embed the research into production pipelines.
• Partner with product management and marketing teams to identify opportunities, envision and design technology products.
• Assist with creating the data infrastructure and analytics environments.
• Participate in the DevOps practice as it pertains to the data team.
• Other complex projects and duties as assigned.

Data Analyst

• Continuously evaluate international TrueBlue performance, enrollment, member behavior, and engagement trends, and translate quantitative and qualitative analysis into actionable strategic insights
• Lead the development and execution of the International TrueBlue strategy, including market expansion, localization, and partner integration
• Support the development and maintenance of the international TrueBlue strategy and multi-year expansion roadmap, including market prioritization, localization approaches, and phased rollout planning
• Partner cross-functionally with Brand Marketing, Digital, Sales, International Operations, Airports, and Loyalty Benefits & Engagement to support international enrollment and engagement initiatives
• Analyze customer benefits across international markets, including earn, burn, tier value, and partner value propositions, to inform program enhancements
• Support program management and execution of the Mastercard Caribbean partnership from a loyalty and program enablement perspective, including coordination of initiatives and related projects
• Identify and assess new partnership opportunities in international markets that support TrueBlue growth, including local merchants, financial institutions, and ecosystem partners
• Collaborate with internal Partnerships teams to transition vetted opportunities for further development, negotiation, and execution
• Support the expansion of international earn-and-burn opportunities through partnerships and program enhancements
• Develop insights to inform diaspora and remittances-related engagement strategies, including corridor analysis and opportunity sizing
• Partner closely with the International Co-brand Senior Analyst to ensure co-brand products are fully enabled within the TrueBlue program and reflected in international acquisition and engagement strategies
• Define, compile, analyze, track and distribute international TrueBlue KPIs and reporting, supporting alignment across the Loyalty teams on how program performance is measured
• Own competitive and benchmark intelligence for international loyalty programs to inform program design, benefit valuation, and market prioritization
• Assist in the development of executive-ready materials, presentations, and strategic recommendations for senior stakeholders
• Other duties as assigned