JetBlue

Manager

• Ensure safe, timely and efficient management of the Crew Services operation.
• Coordinate across departments to resolve crew related operational issues.
• Anticipate and plan for disruptions as well as a safe, efficient and timely recovery plan.
• Ensure that team maintains the highest level of customer service.
• Collaborate with the Manager System Operations Center on anticipated system disruptions.
• Oversee and manage workflow, and function assignments of Crew Recovery Coordinator and Scheduler resources.
• Manage the uniform application of the Federal Aviation Regulations (FARs).
• Report any IT issues that affect the operation.
• Work with the Senior Manager and the Director to execute a long-term strategy for Crew Services.
• Establish clear performance expectations and accountability for crewmembers.
• Work with departmental Managers on process establishment and improvement.

Manager, Crew Services

Operations

• The Ground Operations Crew loads and unloads Customer bags
• Operates ground service equipment which includes the operation of motor vehicles
• Coordinates the servicing of arriving and departing aircraft
• Helps prepare aircraft cabin for departure
• Assists with ramp service duties, including waste disposal and re-servicing of aircraft
• Assists Customers when needed and complies with any ad-hoc requests as needed
• Operates ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
• Works in a ramp environment
• Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
• Operates external aircraft equipment
• Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
• Assist Customers with special needs, e.g., Customers who need assistance in boarding
• Guides aircraft to and from aircraft parking locations
• Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
• Occasionally assist with loading and unloading mail, small packages and human remain
• Ensure and maintain a safe environment and operation
• Other duties as assigned

Ground Operations Crew

• Support System Operations compliance with and implementation of JetBlue’s Safety Management System (SMS)
• Administration, analysis, and reporting of System Operations safety data
• Support the execution and sustainment of safety programs such as the System Operations Audit Program (SOAP)
• Monitor and report on operational projects and change management activities to identify safety impacts, emerging risks, and trends
• Perform daily administrative and analytical duties in support of SMS activities, safety programs, and other responsibilities as assigned.

Analyst, System Ops, Safety Programs, SMS

Analyst

• reports to the Manager Business Continuity and Disaster Recovery and will provide support to the Business Continuity (BC) and Emergency Response (ER) Programs by coordinating and developing contingency planning efforts with JetBlue’s departments and BlueCities
• supports the maintenance, and testing of BC and ER plans, exercises, training, audits and reporting
• expected to participate in and support Crisis Management Team activations, other crisis events and on-call rotation
• create new crisis plans, and oversee the maintenance of existing plans through collaboration with plan and checklist owners
• supports development and maintenance of BC and ER systems, to include administration, configuration and training needs
• develops exercise materials for BC and ER programs, to include presentation decks, exercise plans and after action reports; manages evaluations and corrective actions
• provides onsite support and guidance to BlueCities to ensure response readiness; to include station start-ups, seasonal re-starts, business partner updates and airport exercises
• conducts audits of crisis response spaces and equipment, reports findings and assists in corrective action tracking
• coordinates with IT on disaster recovery exercises and the onboarding of new critical applications
• prepares BC and ER data summary reports for senior leaders, BC Steering Committee and others as needed
• supports crisis response activations, other crisis events; participates in on-call rotation and sends out alert notifications when needed
• create, implement, and manage ad-hoc projects as needed
• other duties as assigned

Senior Analyst, Business Continuity & Emergency Response

General Counsel

• Provide support on employment-related legal matters, including compliance with wage and hour laws, employee discipline issues, Title VII, RLA, ADA, ADEA, ERISA, USERRA, and FMLA and related state leave and disability statutes
• Counsel internal teams on a wide-range of employment matters, including People Team, Finance, and operational groups
• Manage employment disputes with outside counsel, including administrative EEO/discrimination charges, court litigation, mediation and arbitration
• Supervise non-lawyer staff on case management, subpoenas and government agency inquiries
• Draft, review, and revise people-related company policies and procedures
• Prepare and conduct trainings on various employment law topics
• Negotiate, review and interpret employment agreements
• Play a key role in monitoring relevant industry trends, regulatory enforcement and court precedent
• Active member of trade association's Labor & Employment Council
• Provides legal support on large scale transactions and other projects as necessary
• Perform legal research and analysis
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
• Other duties as assigned

Manager, Employment Counsel

• The Analyst is responsible for analyzing tooling data from multiple sources to deliver actionable insights that strengthen tool control and operational readiness.
• Monitor performance metrics, identify trends, support policy alignment, and drive continuous improvement across the tooling operation.
• Lead support for the Tooling Standardization Program by performing gap analyses, validating TRAX data, and developing standardized processes and KPIs.
• Build dashboards and reporting tools with IT, Data Science, and BI to improve visibility into calibration status, tool availability, and allocation.
• Analyze inventory data to set and refine min/max stock levels based on station size, workload, and maintenance needs.
• Reclassify and standardize tool categories; update TRAX/tooling databases to improve accuracy for audits and forecasting.
• Monitor station tooling levels and usage trends to align allocations with operational demand.
• Produce key tooling metrics including availability, RO performance, calibration compliance, quarantine aging, and readiness.
• Forecast calibration cycles, load tests, and preventive maintenance; create dashboards for vendor performance and cost trends.
• Analyze historical usage to forecast tool demand and support business cases for new tooling.
• Track quarantine items, vendor turnaround, and SLA compliance; identify patterns and recommend corrective actions.
• Recommend process improvements using data trends and station behavior insights.

Analyst, Aircraft Tooling

Compliance

• Coordinate employment-based immigration cases, including nonimmigrant visas and permanent residency filings, in partnership with external Immigration Counsel.
• Track visa expirations, extensions, amendments, and changes in employment status.
• Coordinate case documentation and communications with external immigration counsel.
• Assist with responses to government requests, audits, and inquiries related to immigration matters.
• Assist with maintaining compliance with US Citizenship and Immigration Services (USCIS), Department of Labor (DOL), and Department of Homeland Security (DHS) requirements.
• Provide administrative support for Talent Acquisition and onboarding activities related to immigration.
• Attend new hire orientations as needed to support onboarding processes.
• Assist with internal compliance audits and reporting.
• Identify opportunities to streamline processes and recommend procedural improvements

Workplace Compliance Coordinator

• The Airport Operations Crew provides award-winning customer service
• The Crewmember checks in and verifies Customers’ personal identification
• Tags, lifts, and handles Customer luggage
• Books, sells, and verifies flight reservations
• Meets and assists with flight arrivals and departures
• Helps prepare aircraft cabin for departure
• Coordinates Customer boarding and deplaning
• Assists Customers with special needs
• Complies with any ad-hoc requests as needed

Airport Operations Crew

• The Technical Operations Analyst is responsible for analyzing key performance metrics to support the continuous improvement of Tech Ops.
• Reporting to the Director Line Maintenance, this role involves monitoring metrics and contributing to data-driven decision-making.
• The Analyst will create and maintain dashboards, scorecards, and measurement tools to track performance improvements and assist with strategic planning efforts across technical operations.
• Track, evaluate, and report on key performance indicators (KPIs)
• Gather historical data, compile information, and prepare weekly, monthly, and quarterly reports.
• Maintain the dashboards and scorecards to present findings to Tech Ops leadership.
• Assess trends and discrepancies within technical operations and recommend corrective actions and process improvements.
• Build and maintain Excel tools, macros, and Python scripts to automate data aggregation and analysis, increasing efficiency in report generation and metric tracking.
• Ensure adherence to safety regulations by supporting data collection for Safety Management Systems (SMS) components and reporting systems (e.g., Aviation Safety Action Program (ASAP), Safety Action Report (SAR)).
• Partner with business units to gather data, manage projects, and support Tech Ops leadership with strategic business decision-making.
• Other duties as assigned

Analyst, Line Maintenance

Engineer

• The Engineer reports to the Manager of Engineering and plays a key role in developing and implementing in-service modifications, repairs and other solutions aimed at enhancing aircraft reliability and achieving operational excellence.
• Their job involves ensuring aircraft safety, operational efficiency, and compliance with regulations.
• They work closely with other engineers, technicians, and specialists to design and develop new aircraft and improve existing ones.
• To be successful in the role, you must be able to work closely with the principal engineers and managers in developing your technical knowledge; must be able to perform a deep dive into a system or component design and derive an improvement to the system or component to support the departments goals.
• This role will also apply analytical and experience skills to develop substantiation and regulatory compliance plans for in-house designs and embody Major and Minor modifications and/or repairs.
• Collaborate with the predictive digital technology teams to help develop diagnostics and monitoring strategies that would improve the overall operational reliability
• Reviews and disseminates service bulletins, service letter, operator’s letters and other data of this type.
• Determine the proper course of action and initiates the applicable Original Equipment Manufacturer (OEM) engineering documentation
• Enter Engineering Authorizations (EA) data into the electronic maintenance tracking program
• Assist with Identification of Intervals and Methods of Airworthiness Directive Compliance
• Look for and acts on opportunities to increase airline profit, increase block hours, decrease the cost per block hour (CASM) and increase aircraft reliability
• Technical Writing – Ability to understand and generate clear and efficient work instructions
• Analyze and record component failures with a view to improving airworthiness, time on wing, and reducing financial costs
• Design, develop, and test solutions for aircraft systems
• Perform engineering calculations and analyses to ensure aircraft safety, performance, and efficiency
• Create and review technical documentation for aircraft systems and structures
• Collaborate with other engineers, technicians, and specialists to optimize aircraft designs
• Complete feasibility studies by studying project concepts, objectives, priorities, and requirements; conducting aircraft surveys; identifying and establishing technical solutions; preparing technical documents and submittals
• Monitor and maintain aircraft systems to ensure compliance with regulations and safety standards
• Provide technical support and troubleshooting for aircraft systems requirements
• Other duties as assigned

Engineer, Aircraft Technical

• Lead, develop and maintain strategic relationships with JetBlue Crewmembers, internal departments, and Customers
• Coach and mentor Airports Crewmembers
• Collaborate with Manager(s) to execute operational strategy
• Contribute to the successful development of team environment
• Monitor and execute safety and security programs
• Resolve escalated issues with Customers and/or Crewmembers
• Ensure effective day-to-day collaboration and accountability

Supervisor – Airport and Ground Operations

• The Associate Engineer reports to the Manager of Engineering and plays a key role in developing and implementing in-service modifications, repairs and other solutions aimed at enhancing aircraft reliability and achieving operational excellence.
• Their job involves ensuring aircraft safety, operational efficiency, and compliance with regulations.
• They work closely with other engineers, technicians, and specialists to design and develop new aircraft and improve existing ones.
• Analyze and record component failures with a view to improving airworthiness, time on wing, and reducing financial costs
• Support peers in the development of predictive digital diagnostics and monitoring strategies that would improve the overall operational reliability
• Design, develop, and test solutions for aircraft systems
• Perform engineering calculations and analyses to ensure aircraft safety, performance, and efficiency
• Create and review technical documentation for aircraft systems and structures
• Collaborate with other engineers, technicians, and specialists to optimize aircraft performance
• Conduct feasibility studies and cost analyses for aircraft projects
• Monitor and maintain aircraft systems to ensure compliance with regulations and safety standards
• Provide technical support and troubleshooting for aircraft systems requirements
• Other duties as assigned

Associate Engineer – Aircraft Technical

Business Analyst

• Provide direct support to the IT Loyalty team by supporting the Project Manager in the development of materials in support of the planning and execution of IT projects
• Actively support all aspects of the projects from start to finish with a particular emphasis on requirements development and participation in project quality activities
• Occasionally serve as the project lead on smaller, well-defined projects
• Produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions
• Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
• Assist in the development of business cases, considering financial, resource, and technological constraints
• Develop cost estimates with consideration to business impacts and risks
• Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, including architecture, interfaces, security and business continuity
• Other duties as assigned

Business Analyst, Loyalty Tech Partners

• Support the standardization of the recording, documentation, and data management of JetBlue’s Safety Review Board and Risk Working Groups
• Coordinate with the Operational SMS Managers and relevant stakeholders to support programmatic oversight of the Safety Management System (SMS), review processes, and implementation/monitoring of corrective action plans
• Coordinate internal resources, develop detailed project plans, manage changes in project scope, measure project performance, and create/maintain comprehensive project documentation
• Continually communicate updates on project status and manage initiative timelines to meet established milestones; report and escalate issues to Leadership as needed
• Promote SMS throughout the organization by facilitating the development of tools and techniques that strengthen Safety Risk Management (SRM)
• Support the Safety Department and other Departments in the conduct of Safety Risk Assessments (SRAs) to ensure hazards are identified throughout the organization and validate the completeness and effectiveness of Safety Risk Assessments and Safety Risk Management performed by other Departments
• Coordinates and partners with relevant operational areas of the organization to ensure findings are subjected to additional validation and assessment and addressed with appropriate follow-up action
• Assist with creating and maintaining measurement tool(s) and Key Performance Indicators (KPIs) to monitor performance and improvements for supported safety projects
• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement
• Direct focus of data analysis to provide in-depth insight into underlying contributing factors to data trends
• Support the development, delivery, and maintenance of SMS training to ensure Crewmembers possess the competencies appropriate with their role in JetBlue’s SMS
• Ensure adherence to all Safety and Security regulations

Senior Analyst, Safety Performance and CI

Procurement

• Lead strategic sourcing initiatives from end-to-end, including market research and RFP development
• Collaborate with internal stakeholders to understand business objectives
• Conduct robust financial and scenario modeling to evaluate proposals
• Partner with various teams to ensure alignment across all aspects of Business Partner agreements
• Monitor Business Partner performance and support continuous improvement efforts
• Identify and champion opportunities for process optimization and cost transformation
• Support the development and execution of multi-year sourcing roadmaps
• Stay current on industry trends to inform sourcing strategies
• Prepare and present clear recommendations to leadership