JetBlue

Senior Analyst, International Loyalty

JetBlue

full-time

Posted on:

Location Type: Office

Location: Long Island City • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $66,000 - $103,100 per year

Job Level

Senior

About the role

  • Continuously evaluate international TrueBlue performance, enrollment, member behavior, and engagement trends, and translate quantitative and qualitative analysis into actionable strategic insights
  • Lead the development and execution of the International TrueBlue strategy, including market expansion, localization, and partner integration
  • Support the development and maintenance of the international TrueBlue strategy and multi-year expansion roadmap, including market prioritization, localization approaches, and phased rollout planning
  • Partner cross-functionally with Brand Marketing, Digital, Sales, International Operations, Airports, and Loyalty Benefits & Engagement to support international enrollment and engagement initiatives
  • Analyze customer benefits across international markets, including earn, burn, tier value, and partner value propositions, to inform program enhancements
  • Support program management and execution of the Mastercard Caribbean partnership from a loyalty and program enablement perspective, including coordination of initiatives and related projects
  • Identify and assess new partnership opportunities in international markets that support TrueBlue growth, including local merchants, financial institutions, and ecosystem partners
  • Collaborate with internal Partnerships teams to transition vetted opportunities for further development, negotiation, and execution
  • Support the expansion of international earn-and-burn opportunities through partnerships and program enhancements
  • Develop insights to inform diaspora and remittances-related engagement strategies, including corridor analysis and opportunity sizing
  • Partner closely with the International Co-brand Senior Analyst to ensure co-brand products are fully enabled within the TrueBlue program and reflected in international acquisition and engagement strategies
  • Define, compile, analyze, track and distribute international TrueBlue KPIs and reporting, supporting alignment across the Loyalty teams on how program performance is measured
  • Own competitive and benchmark intelligence for international loyalty programs to inform program design, benefit valuation, and market prioritization
  • Assist in the development of executive-ready materials, presentations, and strategic recommendations for senior stakeholders
  • Other duties as assigned

Requirements

  • Bachelor’s degree in Business, Marketing, Analytics, or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of relevant experience
  • Three (3) years of experience in loyalty, marketing, analytics, partnerships, or airline-related roles
  • Strong analytical skills with the ability to interpret performance metrics and customer data
  • Ability to manage multiple projects and competing priorities in a fast-paced environment
  • Strong proficiency in Microsoft Office, particularly Excel and PowerPoint
  • Strong interpersonal and communication skills with the ability to collaborate cross-functionally
  • Spanish professional fluency required
  • Available for occasional overnight travel (up to 10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship
  • Currently in possession of a valid passport or equivalent travel in and out of the United States
Benefits
  • access to healthcare benefits
  • 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance metrics interpretationmarket expansionlocalization strategiesprogram managementKPI trackingcompetitive intelligencecustomer data analysisproject managementstrategic recommendations
Soft Skills
analytical skillsinterpersonal skillscommunication skillscollaborationability to manage multiple projectsability to work in fast-paced environmentstrategic thinkingpresentation skillsproblem-solvingadaptability