JetBlue

Senior Analyst, M&E Systems

JetBlue

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • United States

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Job Level

Senior

About the role

  • Diagnose and replicate M&E system issues
  • Escalate unresolved issues to the M&E admin after successful duplication
  • Review and revise processes within to improve efficiency and effectiveness
  • Document process changes and ensure alignment with organizational standards
  • Conduct thorough testing for system upgrades, bug fixes, configuration changes, and enhancements
  • Ensure all changes are tested and validated before deployment to the production environment
  • Accurately classify all resolutions taken to resolve issues in the IT Ticket System
  • Maintain detailed records of issues and resolutions to facilitate future troubleshooting and knowledge-sharing
  • Support training to end-users on new features, system changes, and best practices
  • Develop and update training materials and documents

Requirements

  • High School Diploma or General Education Development (GED) Diploma
  • Three (3) years of related work experience
  • Experience in computer software and Microsoft Office suite
  • Able to work flexible hours
  • Comfortable with changing priorities on short notice
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship
Benefits
  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan with company matching
  • Paid time off, including vacation and sick leave
  • Opportunities for professional development and training
  • Flexible work schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
M&E system diagnosisprocess improvementsystem testingbug fixingconfiguration changesdocumentationIT Ticket Systemtroubleshootingtraining material development
Soft Skills
flexibilityadaptabilitycommunicationproblem-solvingattention to detail
Certifications
Security Identification Display Area (SIDA) Badge