JDPA LIMITED

Customer Success Manager

• Customer Success lead for multiple OEM clients (domestic and import)
• Establish yourself as an expert in the automotive industry using data analytics
• Work with clients on recurring engagements to optimize budgets in pricing, profitability, and demand planning
• Regularly present to and interact with high-ranking automotive OEM executives
• Develop and present actionable insights based on pricing and sales data
• Identify and pursue opportunities for business development among existing and potential clients
• Support development of data analytics leaders in the Customer Success organization
• Mentor junior analysts and support their development

Director, Customer Success

• Producing and validating client deliverables, leveraging proficiency in: Excel, mTAB and SPSS for data analysis and validation
• PowerPoint for deliverable formatting/finalization
• Identifying opportunities to improve the analytical quality of data and deliverables
• Interfacing with JDP’s research production team and other internal/external partners
• Providing strong analytical support to clients focused on sustaining and enhancing the value of their subscriptions

Customer Success Analyst

Customer Support

• Respond promptly and professionally to customer inquiries via email and live chat
• Resolve customer questions, concerns, and issues with empathy and accuracy
• Accurately document customer interactions and resolutions in the CRM system
• Perform Quality Assurance checks using established processes
• Identify and escalate complex or unresolved issues to the appropriate teams
• Follow standard operating procedures to ensure consistent service quality
• Contribute to team knowledge bases and FAQ resources
• Meet or exceed individual KPIs including response time, resolution rate, and customer satisfaction scores
• Collaborate with internal teams (IT developers, product, operations) to advocate for customer needs
• Work closely with Customer Support Supervisor to complete team and personal goals, along with daily Salesforce tasks.

Customer Support Specialist

Account Manager

• Review monthly activities and act as the primary point of contact for the Account Management team to initiate product delivery
• Proactively monitor projects across multiple stages, adjusting priorities as demands shift throughout the month
• Accurately interpret and enter detailed, complex requests into Salesforce for the appropriate production teams
• Submit final creative assets for compliance approval when required
• Perform high‑volume data entry and analysis of client‑provided information, ensuring consistency and standardization across systems
• Collaborate closely with cross‑functional team members, reprioritizing work and providing support as needed
• Support periodic audits by gathering compliance documentation and contributing to ongoing quality analysis
• Maintain up‑to‑date automotive model information and associated video assets within internal databases
• Provide additional support to the Account Management team on custom projects and ad hoc requests

Director, Customer Success

Customer Success Analyst

Customer Support Specialist

Account Coordinator