JDPA LIMITED

DevOps Engineer

• Set and execute the DevOps and platform engineering strategy across cloud infrastructure, CI/CD, observability, secrets, and developer self-service.
• Lead, coach, and grow a high-performing team of DevOps engineers — including hiring, leveling, performance management, and succession planning.
• Operate as a player-coach: stay close to the technical work, contribute to architecture and code reviews, and step into incidents when needed.
• Partner with Security, Data, Product Engineering, and Architecture to embed security and compliance into the SDLC (DevSecOps).
• Own the cloud cost (FinOps) posture for the platforms under your scope and drive continuous, measurable improvement.
• Make and defend build-vs-buy decisions across the DevOps tooling stack; manage key vendor relationships.
• Be a thoughtful integrator of AI into engineering workflows where it produces real leverage.

Senior Director, DevOps, AppSec

Scrum Master

• Own the entire Scrum Master function — building the team, raising the bar on agile excellence.
• Match the right coaching talent to the teams that need it most.
• Scale the function, deepen agile maturity across Engineering.
• Drive adoption of AI tools across Engineering's agile workflows.
• Identify and resolve systemic blockers across teams and value streams.
• Advise Engineering leadership on agile readiness, team capacity, and delivery risk.

Director, Agile Delivery

Operations

• Facilitate program increment quarterly planning events to align teams on a shared mission, objectives and delivery commitments each quarter.
• Lead inspect & adapt workshops, facilitating quantitative and qualitative retrospectives and executing on improvement ideas
• Track and communicate metrics like completion rates, program predictability, to provide transparency and drive continuous improvement
• Leading end-to-end program delivery by coordinating across multiple teams and functions, adapting to methodologies as needed including Agile, hybrid, and data platform-specific workflows
• Building, maintaining, and owning the committed project plan and schedule, distinct from the product roadmap, and ensuring milestones are met with transparency and rigor
• Drive adoption and maturity of product planning practices across the organization
• Applying a hybrid toolkit – technical project management, agile delivery, and business analysis to address the specific needs of each workstream
• Bring technical project management expertise to address engineering and AI challenges, working closely with technical leads and data scientists to monitor development progress and ensure alignment between business objectives and technical execution.
• Partner with Analytics leaders to set annual KPI objectives for year-on-year improvements. Proactively measure and report out on those KPIs and partner with technical teams to uncover root causes, implement retrospective actions and identify risks and countermeasures

Quarterly Planning and Operations Analyst

Manager

• Partnering with SVP Corporate Communications to develop leadership communication program
• Provide Change Management communication support
• Develop strategic communication plan for JD Power Leadership Framework
• Create Values-focused communication strategy and supporting materials
• Develop supportive communication and activation plans
• Manage review and approval process of content for Transformation Projects
• Coordinate with Corporate Communications calendar to confirm communication timing

Senior Manager, Leadership & Transformation Communication

Full-stack Engineer

• Leads the Product Engineering organization at JD Power.
• Manages, levels, and develops the leadership bench across product portfolios.
• Owns the hiring plan for Product Engineering and partners with Talent Acquisition on sourcing, leveling, and selection.
• Sets performance expectations, manages out underperformance, and runs calibration across the organization.
• Defines and communicates the org structure, role definitions, and career paths for engineers and engineering managers.
• Establishes and enforces a consistent engineering operating model across portfolios.
• Drives continuous improvement on DORA and other metrics for in-scope products.

Senior Director, Product Engineering

Financial Planning and Analysis

• Accelerate the financial performance of J.D. Power by:
• Strategic Planning & Forecasting: Lead annual budgeting, quarterly forecasting, and long-range planning processes in partnership with executive leadership.
• Performance Reporting: Deliver timely, accurate, and insightful reporting on company performance, KPIs, and trends.
• Business Partnering: Collaborate with business unit leaders to translate operational strategies into financial outcomes and drive accountability.
• Capital Allocation: Provide analysis and recommendations on investments, resource allocation, and growth initiatives.
• Scenario Modeling: Develop and maintain robust financial models to support decision-making and risk management.
• Executive Support: Prepare board-level presentations, investor materials, and executive reports that clearly communicate financial performance and outlook.
• Team Leadership: Build, mentor, and lead a high-performing FP&A team, fostering a culture of excellence and continuous improvement.
• Process Improvement: Drive enhancements in financial systems, reporting tools, and analytical capabilities.

Director, Financial Planning – Analysis

Analyst

• Support the development and ongoing optimization of pricing, packaging , discounting frameworks and commercial models across products and markets
• Conduct quantitative and qualitative analyses to evaluate pricing opportunities, customer segmentation, willingness to pay, and competitive positioning
• Conduct pricing analyses including price elasticity, segmentation, margin analysis, and profitability modeling
• Partner cross-functionally with Product, Sales, Marketing, and Finance teams to support implementation and market rollout of pricing initiatives
• Monitor pricing KPIs and provide actionable insights to improve revenue performance and commercial outcomes
• Serve as a trusted advisor to Sales teams on deal structuring, pricing approvals, contract terms, and commercial negotiations
• Partner with Finance and Legal to evaluate deal risk, profitability, and compliance considerations
• Maintain pricing governance and ensure consistency in commercial policies and approval workflows

Senior Analyst, Pricing

Vice President

• Unify TechOps Organizations: Consolidate the infrastructure teams across acquired entities into a single global function with consistent processes, tooling, titles, and culture.
• Drive Cultural Transformation: Instill a culture of urgency, ownership, and a bias toward action across all infrastructure teams globally, embracing AI-powered agentic workflows to accelerate velocity.
• Design Organizational Structure: Implement a structure that streamlines operations and optimizes for velocity, eliminating redundancies and establishing clear ownership, accountability, and escalation paths across approximately 150 employees.
• Build Talent Pipeline: Drive workforce planning, skills development, and talent acquisition to ensure the organization has the capabilities required for a modern, cloud-forward infrastructure environment.
• Own Core Infrastructure: Operate and optimize on-premises and cloud data centers, networking, server and container virtualization, operating systems, databases, and L3 customer system support.
• Drive Cloud Modernization: Lead cloud migration and modernization initiatives, optimizing the balance between on-premises and cloud infrastructure for cost, performance, and reliability.
• Establish Operational Excellence: Define and enforce SLAs, incident management, disaster recovery, and business continuity standards across the entire infrastructure estate.
• Implement Observability & Automation: Deploy robust monitoring, observability, and automation to improve system reliability and reduce mean time to resolution.
• Manage End-User Technology: Oversee employee hardware lifecycle management, productivity software deployment, and L2 internal user support across a global workforce.
• Champion AI Adoption: Drive enterprise-wide adoption of AI-powered tools and agentic workflows across the infrastructure organization, creating a culture of velocity through intelligent automation.
• Optimize Enterprise Platforms: Manage and optimize the enterprise systems portfolio including NetSuite (Finance), Coupa (Procurement), Workday (HR), and Salesforce (Sales), ensuring alignment with business processes and organizational needs.
• Collaborate with Finance, Procurement, HR, and Sales leadership to translate operational requirements into system capabilities and drive adoption.
• Oversee vendor relationships, contract negotiations, and total cost of ownership for enterprise platforms.
• Establish a rigorous quarterly planning process with strong commitment to frequent, predictable releases across all infrastructure services.
• Provide real-time visibility to the executive team and organization on work in progress, scheduled release dates, and capacity mapped to strategic initiatives.
• Develop and maintain dashboards that give real-time visibility into infrastructure health, project delivery, and resource utilization.
• Deliver top-line growth enablement and bottom-line efficiency through infrastructure optimization, cost management, and strategic investment recommendations.

VP, Infrastructure

Customer Success Manager

• Leverage intellectual curiosity and cutting-edge BI tools to analyze industry trends.
• Serve as the customer success analyst for key clients.
• Generate in-depth analysis explaining changes in the U.S. automotive retail industry.
• Lead discussions with J.D. Power users at OEMs.

Senior Analyst, Customer Success

• Serve as the senior architect of CS operational infrastructure
• Own operational frameworks, renewal motion architecture, CS platform infrastructure, and data governance model
• Work in close partnership with CS leadership to operationalize, adopt, and continuously improve CS workflows, platform configuration, and KPI data infrastructure
• Identify risk, execute renewal plays, capture data, and drive expansion.

Senior Manager, Customer Success Operations

• Build and lead a company-wide Competitive Intelligence (CI) function and help sharpen our competitive focus across the enterprise
• Develop a network of external sources and internal experts to source intelligence
• Analyze market trends, competitive activities, and emerging competition; distill this analysis into key insights to inform J D Power’s growth strategy, go-to-market activities, and product plans
• Collaborate with Marketing, Sales, Customer Success, and Product teams to identify competitive challenges and opportunities
• Partner with Marketing to validate JD Power claims and counter competitor messaging
• Create and maintain a competitive scorecard to track progress against strategic goals
• Partner with RevOps to embed CI into sales processes and tools, including win/loss and customer satisfaction insights
• Disseminate insights across the organization and embed CI into training and enablement programs
• Manage third-party research vendors to fill intelligence gaps
• Identify and profile potential M&A and partnership targets aligned with growth strategy

VP, Competitive Intelligence

Account Manager

• Work with Account Executives to keep the Salesforce pipeline organized and current
• Collaborate with the finance department for precise reporting
• Track and monitor monthly revenue deadlines
• Support Accounting for revenue recognition
• Collaborate with teams to prepare RFP responses
• Assist with contract negotiation
• Manage client communication and inquiries
• Coordinate client meetings and presentations
• Manage client access to JD Power online platforms
• Facilitate collaboration among the Sales, Product, and Solutions teams

Account Management

Product Manager

• Define and own the automotive retail product vision, strategy, and roadmap, translating customer and business needs into high‑impact initiatives across North America and Europe
• Partner with leadership and cross‑functional teams to align product strategy, priorities, and delivery with business goals
• Champion customer needs by synthesizing qualitative feedback, market research, and quantitative usage data to guide product direction and investment decisions
• Set success metrics and define measurable product outcomes; monitor performance and market signals to identify risks, opportunities, and areas for improvement
• Own prioritization and trade‑off decisions, providing strategic guidance throughout planning, execution, and delivery to maximize value and ensure quality outcomes

Product Manager – P4

Human Resources

• Partner with senior and executive leaders across multiple P&Ls
• Act as a trusted advisor on leadership, talent, organizational effectiveness
• Translate business strategy into people cycle plans
• Coach leaders on effective performance management
• Support talent assessments for critical roles and skills
• Use data to inform talent recommendations and measure impact
• Manage complex employee relations issues

• Support product issue triage by assessing severity, performing root-cause analysis, and coordinating with engineering and data science teams to ensure timely resolution.
• Manage and prioritize new product ideas by evaluating business impact, technical feasibility, and alignment with product strategy.
• Scope product enhancements and create clear requirements for new features and improvements.
• Maintain product roadmaps, ensuring visibility into timelines, dependencies, and key milestones.
• Synthesize customer feedback and usage insights to inform product decisions and advocate for user needs.
• Support go to market planning, ensuring teams are equipped with the context, messaging, and materials needed for successful launches.