JDPA LIMITED

Customer Success Manager

• Serve as the senior architect of CS operational infrastructure
• Own operational frameworks, renewal motion architecture, CS platform infrastructure, and data governance model
• Work in close partnership with CS leadership to operationalize, adopt, and continuously improve CS workflows, platform configuration, and KPI data infrastructure
• Identify risk, execute renewal plays, capture data, and drive expansion.

Senior Manager, Customer Success Operations

Vice President

• Build and lead a company-wide Competitive Intelligence (CI) function and help sharpen our competitive focus across the enterprise
• Develop a network of external sources and internal experts to source intelligence
• Analyze market trends, competitive activities, and emerging competition; distill this analysis into key insights to inform J D Power’s growth strategy, go-to-market activities, and product plans
• Collaborate with Marketing, Sales, Customer Success, and Product teams to identify competitive challenges and opportunities
• Partner with Marketing to validate JD Power claims and counter competitor messaging
• Create and maintain a competitive scorecard to track progress against strategic goals
• Partner with RevOps to embed CI into sales processes and tools, including win/loss and customer satisfaction insights
• Disseminate insights across the organization and embed CI into training and enablement programs
• Manage third-party research vendors to fill intelligence gaps
• Identify and profile potential M&A and partnership targets aligned with growth strategy

VP, Competitive Intelligence

Account Manager

• Work with Account Executives to keep the Salesforce pipeline organized and current
• Collaborate with the finance department for precise reporting
• Track and monitor monthly revenue deadlines
• Support Accounting for revenue recognition
• Collaborate with teams to prepare RFP responses
• Assist with contract negotiation
• Manage client communication and inquiries
• Coordinate client meetings and presentations
• Manage client access to JD Power online platforms
• Facilitate collaboration among the Sales, Product, and Solutions teams

Account Management

Product Manager

• Define and own the automotive retail product vision, strategy, and roadmap, translating customer and business needs into high‑impact initiatives across North America and Europe
• Partner with leadership and cross‑functional teams to align product strategy, priorities, and delivery with business goals
• Champion customer needs by synthesizing qualitative feedback, market research, and quantitative usage data to guide product direction and investment decisions
• Set success metrics and define measurable product outcomes; monitor performance and market signals to identify risks, opportunities, and areas for improvement
• Own prioritization and trade‑off decisions, providing strategic guidance throughout planning, execution, and delivery to maximize value and ensure quality outcomes

Product Manager – P4

Human Resources

• Partner with senior and executive leaders across multiple P&Ls
• Act as a trusted advisor on leadership, talent, organizational effectiveness
• Translate business strategy into people cycle plans
• Coach leaders on effective performance management
• Support talent assessments for critical roles and skills
• Use data to inform talent recommendations and measure impact
• Manage complex employee relations issues

• Support product issue triage by assessing severity, performing root-cause analysis, and coordinating with engineering and data science teams to ensure timely resolution.
• Manage and prioritize new product ideas by evaluating business impact, technical feasibility, and alignment with product strategy.
• Scope product enhancements and create clear requirements for new features and improvements.
• Maintain product roadmaps, ensuring visibility into timelines, dependencies, and key milestones.
• Synthesize customer feedback and usage insights to inform product decisions and advocate for user needs.
• Support go to market planning, ensuring teams are equipped with the context, messaging, and materials needed for successful launches.

Product Manager, Pricing/Valuation

Full-stack Engineer

• Design, develop, and maintain software features based on business and technical requirements
• Work within an established application and technology stack, making thoughtful enhancements and fixes
• Collaborate with team members on estimates, design discussions, and implementation approaches
• Write and maintain unit and integration tests to ensure changes are reliable and production-ready
• Participate in code reviews, both receiving and providing feedback focused on quality and maintainability
• Investigate and resolve production defects and support issues in a structured, root‑cause‑focused way

Software Developer

• Customer Success lead for multiple OEM clients (domestic and import)
• Establish yourself as an expert in the automotive industry using data analytics
• Work with clients on recurring engagements to optimize budgets in pricing, profitability, and demand planning
• Regularly present to and interact with high-ranking automotive OEM executives
• Develop and present actionable insights based on pricing and sales data
• Identify and pursue opportunities for business development among existing and potential clients
• Support development of data analytics leaders in the Customer Success organization
• Mentor junior analysts and support their development

Director, Customer Success

• Producing and validating client deliverables, leveraging proficiency in: Excel, mTAB and SPSS for data analysis and validation
• PowerPoint for deliverable formatting/finalization
• Identifying opportunities to improve the analytical quality of data and deliverables
• Interfacing with JDP’s research production team and other internal/external partners
• Providing strong analytical support to clients focused on sustaining and enhancing the value of their subscriptions

Customer Success Analyst

Customer Support

• Respond promptly and professionally to customer inquiries via email and live chat
• Resolve customer questions, concerns, and issues with empathy and accuracy
• Accurately document customer interactions and resolutions in the CRM system
• Perform Quality Assurance checks using established processes
• Identify and escalate complex or unresolved issues to the appropriate teams
• Follow standard operating procedures to ensure consistent service quality
• Contribute to team knowledge bases and FAQ resources
• Meet or exceed individual KPIs including response time, resolution rate, and customer satisfaction scores
• Collaborate with internal teams (IT developers, product, operations) to advocate for customer needs
• Work closely with Customer Support Supervisor to complete team and personal goals, along with daily Salesforce tasks.

Customer Support Specialist

• Review monthly activities and act as the primary point of contact for the Account Management team to initiate product delivery
• Proactively monitor projects across multiple stages, adjusting priorities as demands shift throughout the month
• Accurately interpret and enter detailed, complex requests into Salesforce for the appropriate production teams
• Submit final creative assets for compliance approval when required
• Perform high‑volume data entry and analysis of client‑provided information, ensuring consistency and standardization across systems
• Collaborate closely with cross‑functional team members, reprioritizing work and providing support as needed
• Support periodic audits by gathering compliance documentation and contributing to ongoing quality analysis
• Maintain up‑to‑date automotive model information and associated video assets within internal databases
• Provide additional support to the Account Management team on custom projects and ad hoc requests