JD.COM

Customer Support

• Support daily operational activities, including data entry, information verification, and document management
• Assist with the coordination and management of third-party workforce resources
• Collect, organize, and analyze operational data, and prepare reports to support business decisions
• Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction
• Complete additional tasks and projects assigned by management

Business Support Specialist

Full-stack Engineer

• Build and maintain Joybuy's backend systems
• Ensure high performance, availability, concurrency, security, and scalability
• Identify and mitigate technical risks throughout project implementation
• Research, adopt, and promote new technologies and methodologies
• Identify integration opportunities between emerging technologies and global system architectures

Software Engineer

• Build and maintain Joybuy's backend systems
• Identify and mitigate technical risks throughout project implementation
• Research, adopt, and promote new technologies and methodologies
• Identify integration opportunities between emerging technologies and global system architectures

Account Manager

• Maintaining and strengthening relationships with clients to ensure customer satisfaction and long-term partnership.
• Serving as the liaison between clients and internal teams (warehousing, transportation, delivery, systems, etc.), coordinating resources to ensure timely response and resolution of client needs.
• Conducting regular business reviews with clients to jointly improve operational processes and continuously enhance efficiency in daily operations and exception handling.
• Helping clients with resolving order exceptions, verifying logistics tracking information, and handling abnormal incidents such as lost or damaged goods.

Manager

• Develop annual plans and budgets
• Monitor KPIs for delivery services
• Manage local teams focusing on training and development
• Ensure compliance and address emergencies
• Oversee day-to-day logistics operations at the station
• Manage, train, and supervise station staff
• Collaborate with HR, Finance, Fleet, Customer Service

Station Manager

• Design and develop backend services supporting search bar query, retrieval, and ranking scenarios
• Integrate machine learning models into online search services through microservice-based architectures
• Build and maintain high-performance backend systems using Java and Spring Boot
• Collaborate with machine learning engineers to support model deployment, serving, and optimisation
• Ensure system scalability, reliability, and low-latency performance under high traffic
• Document system design decisions and share backend best practices within the team

Software Engineer – Search and Recommendation

Frontend Engineer

• Develop and maintain web applications and user-facing features
• Participate in requirement discussions, technical design, and code reviews
• Optimise frontend performance, stability, and usability across browsers and devices
• Collaborate with backend engineers to integrate APIs and ensure reliable data flow
• Deliver features according to requirements and agreed delivery timelines
• Research and experiment with new technologies to support the evolution of frontend engineering practices within the team.

Web Engineer

• Design and develop backend services supporting recommendation and discovery scenarios
• Integrate machine learning models for personalised ranking and recommendation using microservice architectures
• Build and maintain backend applications using Java and Spring Boot
• Collaborate with machine learning engineers to support model deployment, serving, and optimisation
• Ensure system scalability, reliability, and low-latency performance under high traffic
• Document system design decisions and share backend best practices within the team

Software Engineer – Recommendation

Product Manager

• Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews.
• Define customer lifecycle and segments, establish performance metrics, and create a structured approach to product performance.
• Manage product roadmaps and launch milestones, integrating customer insights, industry trends, and data analytics to optimise user experience.
• Work with cross-functional teams to shape and implement app product strategies based on user needs and business plans that extend to our global markets.
• Empower Business Initiatives and facilitate decision making from both a user-centric perspective and machine learning capability.

Data Engineer

• Design and implement robust data pipelines and ETL processes to support analytics, reporting, and ML model training
• Build and optimize scalable data storage and retrieval systems to handle high-volume, multi-market datasets
• Ensure data quality, consistency, and compliance with regulations such as GDPR
• Collaborate with data scientists and product teams to deliver reliable, well-structured datasets for experimentation and decision-making
• Implement monitoring and automation to improve pipeline efficiency and minimize downtime
• Contribute to the development of the overall data infrastructure roadmap for JD.com’s global operations

Product Operations

• Define, optimize, and oversee end-to-end logistics and fulfilment processes
• Own the full lifecycle of logistics and fulfilment processes, ensuring efficient, reliable, and scalable workflows
• Partner with engineering and operations teams to deliver innovative solutions that support JD.com’s growing operations worldwide
• Build strong product, technical, and domain expertise across logistics and fulfillment systems to influence product strategy and roadmap decisions
• Synthesize customer, merchant, and operational feedback into clear insights and requirements to guide prioritization and planning
• Define and own product success metrics and quality KPIs, using data, AI, and automation to drive continuous optimization
• Partner with cross-functional teams to deliver well-defined logistics initiatives end-to-end
• Own and manage logistics and fulfillment product backlogs, balancing new features, platform improvements, and defect resolution
• Support feature launches through dogfooding, beta programs, and controlled rollouts, using learnings to inform iteration, scalability, and long-term direction

Product Operations Manager

Supply Chain

• Define and own the product vision, strategy, and roadmap for international supply chain products supporting Joybuy's European operations
• Align product priorities with broader business goals and market expansion plans
• Drive the full product lifecycle from discovery and requirements definition through design, development, launch, and continuous iteration
• Write clear PRDs, define success metrics, and ensure timely delivery
• Lead product initiatives across one or more domains, cross-border inventory management, warehouse management systems (WMS), order fulfilment and allocation, last-mile delivery integration, returns and reverse logistics, carrier management, and supply chain visibility
• Dive deep into supply chain operations and business scenarios, work with local fulfilment teams, merchants, logistics partners, and customer service to identify pain points and opportunities
• Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction
• Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.)
• Use data to prioritise, measure impact, and drive continuous optimisation
• Partner closely with teams to drive alignment and execution excellence

Product Manager – Supply Chain

Machine Learning Engineer

• Design, implement, and evaluate machine learning models for demand forecasting, replenishment, and fulfilment optimization.
• Develop innovative algorithmic solutions to complex forecasting and supply chain problems in close collaboration with product, engineering, and operations teams.
• Contribute to the technical direction of the fulfilment intelligence platform and influence model architecture, system design, and best practices.
• Work onsite in London, UK.

Machine Learning Engineer – Fulfillment

DevOps Engineer

• Monitor system performance data and receive alerts through monitoring tools, identify abnormal indicators, recognize system risks, and notify relevant colleagues to resolve issues.
• Perform emergency system recovery, execute related contingency plans, and minimize business losses.
• Address and resolve system issues and queries from local stakeholders.
• Collaborate with team members in other regions to ensure the stability of JD's European e-commerce platform system.
• Summarize system issues and solutions to continuously improve system stability.

Site Reliability Engineer

Backend Engineer

• Lead development of features for the online shopping experience on Joybuy
• Explore, learn, design, and implement modular and scalable software components, based on your understanding and current industry trends
• Understand the business problem space, and communicate impact to technical decisions while providing high-level estimates, and breakdown of tasks for the solutions proposed
• Enable decision making to architecture, and technical challenges faced by the team and document and share best practices, maintain and enhance quality of code written
• Work onsite in London

Business Support Specialist

Software Engineer

Software Engineer

Account Manager

Station Manager

Software Engineer – Search and Recommendation

Web Engineer

Software Engineer – Recommendation

Product Manager

Data Engineer

Product Operations Manager

Product Manager – Supply Chain

Machine Learning Engineer – Fulfillment

Site Reliability Engineer

Software Engineer, Java