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JD.COM

Product Manager

JD.COM

Product Manager focusing on enhancing the user journey of e-commerce mobile apps. Collaborating with cross-functional teams to improve customer acquisition and overall app performance.

Posted 6/6/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

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Hard Skills
product managementdata analyticscustomer journey mappingperformance metricsmobile appsweb appse-commercemachine learning
Soft Skills
analytical skillscommunication skillscollaborationdecision making
Certifications & Qualifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Business AdministrationBachelor’s degree in Product ManagementBachelor’s degree in FinanceBachelor’s degree in Engineering
Industry Keywords
customer lifecycleuser experienceglobal marketscustomer insightsEuropean countries

About the role

Key responsibilities & impact
  • Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews.
  • Define customer lifecycle and segments, establish performance metrics, and create a structured approach to product performance.
  • Manage product roadmaps and launch milestones, integrating customer insights, industry trends, and data analytics to optimise user experience.
  • Work with cross-functional teams to shape and implement app product strategies based on user needs and business plans that extend to our global markets.
  • Empower Business Initiatives and facilitate decision making from both a user-centric perspective and machine learning capability.

Requirements

What you’ll need
  • Recent 5+ years of experience in product management (mobile apps and web apps) in creating / mapping customer user journey experience from end to end in the e-commerce industry for European countries.
  • Bachelor’s degree in Computer Science, Business Administration, Product Management, Finance, Engineering, or a related field.
  • Strong analytical and communication skills to effectively collaborate across various teams and leverage data for decision-making.
  • Bilingual level language proficiency in English and at least one of the following, Dutch, German or French.

Benefits

Comp & perks
  • Competitive salary
  • Health insurance
  • Retirement plans
  • Performance bonuses
  • Learning opportunities
  • Inclusive environment