ITRS Group

Consultant

• Monitor ITRS components in the client environment and resolve issues with assistance when required to ensure uptime and Client SLAs are met.
• Resolve Client Queries with guidance from senior team members in providing clients with the information they need to use ITRS products as well as implementing changes to deliver the latest monitoring for the client.
• Resolve Client Incidents by investigating and resolving issues with ITRS components in the client environment with guidance from senior team members when required.
• Respond to Client Configuration Requests by gathering requirements and helping the client configure Geneos implementing within client SLA with the guidance from senior team members when required.
• Proactively provide ideas and suggestions to improve and build on the service and delivery of Managed Services for our clients as well as the effectiveness of services, software and solutions delivered by ITRS as a whole.

Managed Services Consultant

Strategy

• Execute M&A transactions: Lead transactions end to end, manage due diligence, deal structuring, provide negotiation support, co-ordinate internal stakeholders and external advisors to successful completion.
• Evaluate and develop M&A opportunities: Lead market analysis, target assessment and valuation work, translating complex commercial and financial analysis into clear recommendations and investment papers for executive leadership team and investor review.
• Originate deals: Support the development of ITRS's M&A strategy and proactively identify, prioritise and develop acquisition and partnership opportunities aligned to our corporate objectives.
• Drive strategic projects: Contribute to broader strategic initiatives including market assessments, category reviews and long-term planning exercises.
• Manage key internal stakeholders: Act as a trusted partner to Product, Engineering, Sales and Finance teams to assess strategic fit, validate assumptions and support integration planning and value realisation.
• Create executive outputs: Work closely with the executive leadership team to develop strategic narratives and Board-level materials, synthesising analysis and cross-functional inputs into clear and meaningful outputs.

Corporate Development – Strategy Manager

Customer Success Manager

• Build relationships with customers as their advocate and trusted advisor
• Translate customer goals into adoption and value strategies using ITRS products
• Monitor and analyse customer health, usage, and adoption to design proactive interventions
• Identify risks to retention and act early to prevent them
• Lead workshops and business reviews to uncover needs, track progress, and align on outcomes
• Capture and share customer feedback to influence product direction
• Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes
• Document engagements and maintain visibility of activity, outcomes and risks
• Contribute to the refinement of Customer Success practices as our function grows

Senior Customer Success Manager

Product Designer

• Lead user research, usability testing, and workflow discovery across dashboards, alerting, diagnostics, and AI-driven insights.
• Design data-rich, scalable interfaces optimized for complex multi-environment deployments.
• Create visualizations and workflows that unify metrics, logs, traces, and topology into a consolidated enterprise view.
• Improve real-time alerting UX to support enterprise triage, cross-site incident correlation, and rapid response.
• Develop interaction models for agentic AI within an enterprise operations context.
• Deliver wireframes, prototypes, and final designs aligned with cross-product coherence and enterprise-grade expectations.
• Partner with PM and engineering to ensure quality implementation across distributed product squads.
• Enhance accessibility, clarity, and workflow efficiency across all observability initiatives.

Senior Product Designer

Financial Planning and Analysis

• Monthly KPI's and Board reporting, **prepare monthly KPI's schedules, and preparation of board materials.
• Company-wide budgeting, forecasting, and planning, **work with the FP&A team and the business, in overseeing and contributing to planning processes for the group.
• Developing, improving, and maintaining excellent management information, **providing fresh insight, highlighting risks and opportunities in a meaningful manner and constructively challenging results.
• Driving process improvement and increasing efficiencies in the way we work, **looking for opportunities to add value. Engaging with the wider team and driving collaboration between departments to deliver positive change, striving for best practice.
• Own initiatives to improve data quality at source**, working closely with Financial Accounting to identify root causes, streamline processes, and enhance the integrity of financial data.
• Building and maintaining strong relationships with stakeholders across the business**, translating financial data into meaningful information, and ensuring financial information needs are met.
• Lead monthly variance analysis across the cost base,** strengthening modelling capability and translating insights into actionable recommendations to drive cost discipline and value creation.
• Analyse complex financial data and reports,** and to provide accurate financial recommendations including business cases.

Managed Services Consultant

Corporate Development – Strategy Manager

Senior Customer Success Manager

Senior Product Designer

FP&A Analyst