Sales Enablement, Onboarding
Ramp
CloudSFDC
Manager, Business Systems
Iterable
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $108,000 - $177,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Manage integrated applications and third party suppliers including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, and Customer Success technologies
- Translate user story requests into workable requirements and Salesforce elements, and document technical specifications and the associated test cases
- Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
- Support our existing GTM tools and drive increased adoption across the team
- Manage reports and dashboards structure, both ad-hoc and for strategic initiatives
- Own, create, and maintain both internal and external documentation
- Support end-users of the Salesforce platform and integrated tools
- Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
- Monitor system health and performance including proactively identifying and improving system processes
- Maintain and improve data cleanliness
- Build and maintain architecture of our GTM technologies, including managing efficiency, usage, and consolidation of said technologies
Requirements
- Experience building and executing a GTM tools strategy
- Experience using the following in Salesforce: APEX, flow, process builder, custom fields and objects, workflows, validation rules, page layouts, record types, and bulk data load utilities (e.g. Data Loader)
- Deep understanding of Salesforce security including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
- Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
- Strong project management skills and ability to communicate cross-functionally
- Interest in and ability to learn administration of new tools
- Experience administering Salesforce for a 550+ person instance (preferred)
- Knowledge of administering Outreach or Chili Piper (a big plus)
- Salesforce certifications (Salesforce Certified Administrator, Salesforce Senior Certified Administrator, any other Salesforce Certifications) (a plus)
- Familiarity with Salesforce CPQ
- Familiarity with Apex
- Experience providing support to a SFDC instance in a hyper-growth SaaS company
