IT Management Corporation

Account Manager

• Develop and execute a territory strategy focused on SLED growth
• Identify, qualify, and pursue net-new public sector opportunities
• Build relationships with IT leaders, administrators, and decision-makers
• Manage full sales cycle from prospecting through contract execution
• Lead discovery, solution design discussions, and executive presentations
• Maintain accurate CRM pipeline and forecasting
• Collaborate with engineering, product, and leadership teams
• Navigate RFPs, purchasing cooperatives, and procurement frameworks
• Represent the company at industry events, conferences, and regional meetings
• Expand and develop long-term customer accounts

UCaaS, Critical Communications Sales – SLED Account Manager

Client Partner

• Manage a portfolio of existing SLED customer accounts and serve as their primary point of contact.
• Develop strong relationships with IT leaders, administrators, procurement teams, and key stakeholders.
• Conduct regular customer business reviews to understand goals, challenges, and upcoming initiatives.
• Drive customer retention, satisfaction, and long-term account growth.
• Act as the voice of the customer by coordinating with internal teams to ensure successful project delivery and support.
• Monitor customer health, identify risks, and proactively address issues before they impact the customer experience.
• Identify opportunities to expand existing customer relationships through additional solutions and services.
• Partner with sales and engineering teams to develop strategic account plans and technology roadmaps.
• Support contract renewals and help customers evaluate new technologies that align with their business objectives.
• Generate and manage customer quotes, proposals, and solution recommendations.
• Track opportunities, renewals, and customer engagement activities within the CRM system.
• Coordinate with engineering, project management, support, and vendor partners to ensure exceptional customer outcomes.
• Assist with vendor registrations, customer communications, and sales support activities as needed.
• Maintain accurate customer records, account documentation, and pipeline updates.
• Provide customer feedback and market insights to help improve service offerings and customer experience.

Client Success Manager

Revenue Operations

• Maintain the integrity, accuracy, and overall health of the HubSpot CRM system.
• Manage and audit contacts, companies, deals, activities, and pipeline stages to ensure data consistency and completeness.
• Identify and resolve duplicate, outdated, incomplete, or inactive records.
• Support the development and maintenance of HubSpot workflows, automations, reporting, dashboards, and sales sequences.
• Promote CRM best practices and consistent sales process adoption across the organization.
• Create, manage, and optimize SDR outreach sequences, follow-up cadences, and lead nurturing workflows within HubSpot.
• Support outbound prospecting efforts through account research, list building, and database organization.
• Import, segment, and maintain prospect and customer data to ensure effective targeting and engagement.
• Help SDRs and sales representatives maintain accurate activity tracking and pipeline visibility.
• Monitor inactive or stalled opportunities and proactively escalate risks when necessary.
• Assist with recurring revenue, renewals, and customer retention tracking.
• Maintain visibility into active sales opportunities, contract milestones, and follow-up requirements.
• Prepare and distribute recurring sales, pipeline, and operational reports for leadership.
• Identify process gaps, missed follow-up activities, and areas for improving sales execution.
• Support pipeline management and ensure accurate forecasting and reporting.
• Develop and maintain sales dashboards, performance metrics, and operational reporting tools.
• Fulfill reporting requests related to sales activity, pipeline performance, renewals, and revenue operations.
• Partner with Sales, Marketing, Operations, and Leadership teams to support business objectives.
• Ensure alignment between CRM data, sales activities, and revenue growth goals through consistent reporting and process adherence.

Revenue Operations Coordinator

• Develop and execute a territory growth strategy focused on SLED, Healthcare, and Public Sector organizations.
• Identify, qualify, and close new business opportunities while expanding existing customer relationships.
• Build trusted relationships with CIOs, IT Directors, Superintendents, municipal leaders, procurement teams, and executive stakeholders.
• Manage the full sales cycle from prospecting and discovery through solution design, proposal development, contract negotiation, and close.
• Conduct executive presentations, customer demonstrations, and business reviews.
• Collaborate with engineering, solution architects, project management, and leadership to develop customer solutions.
• Navigate public sector procurement processes, including RFPs, RFIs, cooperative purchasing agreements, and contract vehicles.
• Maintain accurate pipeline management, forecasting, and CRM documentation.
• Represent ITMC at industry conferences, customer events, and regional networking opportunities.
• Develop long-term strategic accounts by identifying expansion opportunities and serving as a trusted advisor throughout the customer lifecycle.

UCaaS, Critical Communications Sales – SLED Account Manager

Client Success Manager

Revenue Operations Coordinator

SLED Account Manager, UCaaS, Critical Communications