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Client Success Manager
IT Management CorporationCustomer Success Manager responsible for managing and growing SLED accounts at ITMC. Building relationships and assisting with technology solutions for public sector organizations.
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Manage a portfolio of existing SLED customer accounts and serve as their primary point of contact.
- Develop strong relationships with IT leaders, administrators, procurement teams, and key stakeholders.
- Conduct regular customer business reviews to understand goals, challenges, and upcoming initiatives.
- Drive customer retention, satisfaction, and long-term account growth.
- Act as the voice of the customer by coordinating with internal teams to ensure successful project delivery and support.
- Monitor customer health, identify risks, and proactively address issues before they impact the customer experience.
- Identify opportunities to expand existing customer relationships through additional solutions and services.
- Partner with sales and engineering teams to develop strategic account plans and technology roadmaps.
- Support contract renewals and help customers evaluate new technologies that align with their business objectives.
- Generate and manage customer quotes, proposals, and solution recommendations.
- Track opportunities, renewals, and customer engagement activities within the CRM system.
- Coordinate with engineering, project management, support, and vendor partners to ensure exceptional customer outcomes.
- Assist with vendor registrations, customer communications, and sales support activities as needed.
- Maintain accurate customer records, account documentation, and pipeline updates.
- Provide customer feedback and market insights to help improve service offerings and customer experience.
Requirements
What you’ll need- 3–5 years of experience in Customer Success, Account Management, Account Executive, or Sales roles within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.
- Experience supporting public sector, government, or education customers preferred.
- Understanding of networking, cloud, cybersecurity, communications, or managed services solutions.
- Strong relationship-building, communication, and presentation skills.
- Experience managing multiple customer accounts and competing priorities.
- Proficiency with CRM platforms such as HubSpot, Salesforce, or similar systems.
- Strong organizational skills and attention to detail.
Benefits
Comp & perks- Competitive compensation and performance-based incentives
- Opportunities for professional growth and career advancement
- Collaborative culture that values initiative, accountability, and innovation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementCustomer SuccessNetworking SolutionsCloud SolutionsCybersecurity SolutionsManaged ServicesProposal GenerationCustomer Engagement TrackingProject CoordinationVendor Registration
Soft Skills
Communication SkillsPresentation SkillsOrganizational SkillsAttention to DetailRelationship Building