Customer Service Representative, Healthcare Account
iSTA Solutions
Medical Billing Specialist, Accounts Receivable
iSTA Solutions
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address concerns
- Work closely with insurance companies to resolve claims denials, rejections, or discrepancies
- Establish and negotiate payment plans with patients per organization policies
- Confirm and update patient demographic and insurance information for accurate billing
- Maintain detailed records of communications, payment arrangements, and collections actions
- Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA)
- Provide exceptional customer service demonstrating empathy and professionalism
- Provide customer support through Phone, email, chat
- Resolve issues and accommodate customer inquiries to ensure satisfaction
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transactions, feedback, etc.
Requirements
- At least 1 year BPO experience handling US Healthcare account
- Good Working knowledge with Accounts Receivable
- Excellent written and verbal English communication skills
- Amenable to work ONSITE in Makati
- Willing to work night shifts
