Billing Specialist

• Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address concerns
• Work closely with insurance companies to resolve claims denials, rejections, or discrepancies
• Establish and negotiate payment plans with patients per organization policies
• Confirm and update patient demographic and insurance information for accurate billing
• Maintain detailed records of communications, payment arrangements, and collections actions
• Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA)
• Provide exceptional customer service demonstrating empathy and professionalism
• Provide customer support through Phone, email, chat
• Resolve issues and accommodate customer inquiries to ensure satisfaction
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transactions, feedback, etc.

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