Medical Billing Specialist, Accounts Receivable
iSTA Solutions
Customer Service Representative, Healthcare Account
iSTA Solutions
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
- Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
- Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
- Confirm and update patient demographic and insurance information to ensure accurate billing.
- Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
- Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
- Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
Requirements
- At least 6 months BPO experience in any healthcare campaign
- Experience in reading medical packets is an advantage
- Medical background is a plus
- Ability to work independently and as part of a team
- Attention to detail and strong organizational skills
- Excellent verbal and written English skills
- Willing to work in Mandaluyong
- Amenable working night shift
