Medical Records Support Specialist, Release of Information
Sharecare
Healthcare Administrative Assistant
iSTA Solutions
full-time
Posted on:
Origin: • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support a U.S.-based virtual speech therapy services provider, assisting clients, therapists, and internal staff to ensure seamless operations.
- Provide customer service support to clients, including scheduling, processing payments, and coordinating insurance documentation.
- Handle service package sales professionally and client-friendly.
- Communicate with clients, therapists, and team members via phone, email, Teams, and SMS, managing multiple channels simultaneously.
- Monitor productivity and attendance reporting and escalate issues when needed.
- Support team members with task tracking, documentation, and administrative duties.
- Safeguard confidential company and patient data in compliance with HIPAA standards.
Requirements
- High school diploma or equivalent (Associate’s or Bachelor’s preferred).
- Prior experience as an Administrative Assistant working in a remote setting is required.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience working with Smartsheets is an added benefit.
- Strong verbal and written communication skills.
- Excellent organization, multitasking, and time management abilities.
- Attention to detail and problem-solving mindset.
- Ability to work independently and collaboratively in a fast-paced, virtual environment.
- Professional demeanor and strong work ethic.
- Familiarity with HIPAA/PHI compliance (healthcare or insurance industry experience preferred).
- Fixed fibre line with minimum speed 25 Mbps (upload & download) and wired Ethernet connection required.
- Reliable power backup solution required (to manage load shedding and power outages).
- Ability to work EST hours Mon-Fri 9am–6pm EST.
