Sharecare

Medical Records Support Specialist, Release of Information

Sharecare

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Review Requests for Records and the documents sent in response to the request.
  • Data Entry of Essential information for release.
  • Evaluate requests utilizing established quality control workflows.
  • Communicate with partnering departments to answer questions and resolve issues with requests.
  • Research and resolve workflow and record issues quickly to ensure timely delivery.
  • Identify and escalate critical and important issues to leads, managers, or directors in a timely manner.
  • Maintain queue turnaround time of one business day.
  • Meet established individual production and quality goals.
  • Support other queues, primarily in Central Operations, as shifting needs of the business require.
  • Support training of other colleagues as needed.
  • Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations.

Requirements

  • Minimum of 2 years' experience in medical records or related experience preferred.
  • Basic computer literacy and previous experience with Microsoft tools such as Outlook, Word, and Excel.
  • Previous training in HIPAA laws and regulations.
  • Minimum typing speed of 40 words per minute.
  • Required to pass an industry related course and exam within six months of hire.
  • Ability to work in a fast-paced, production-oriented environment.
  • Ability to work well in a small team environment, work independently and be productive with little supervision.
  • High level of reliability, productivity, and professionalism.
  • Excellent communication skills with a professional and respectful manner.
  • Superior attention to detail skills.