General Manager
NEXT|HEALTH
General Manager
NEXT|HEALTH
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and oversee luxury operations, ensuring exceptional customer and patient experience through efficient and high-quality service delivery.
- Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders.
- Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy.
- Ensure all patient care and services meet or exceed industry and regulatory standards.
- Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk).
- Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions.
- Oversee the recruitment, onboarding and offboarding process of location hires.
- Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals.
- Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility.
- Collaborate with the sales and marketing division to generate location-specific business growth.
- Develop and mentor team members through consistent performance evaluations, maintaining high team morale.
- Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders.
- Ensure a safe and secure environment for patients and staff while maintaining facility aesthetics and addressing maintenance issues promptly.
Requirements
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred).
- 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting.
- Demonstrated ability to lead and manage a team of healthcare professionals.
- Strong financial management skills and experience.
- Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc.
- Proven ability to identify, troubleshoot, and resolve internal and external conflicts.
- Exceptional communication and interpersonal skills.
- Familiarity with healthcare regulations and industry standards.
- Strong business acumen.
- Capacity to work both independently and collaboratively within a team.
- Self-driven and motivated.
- Outstanding customer service skills.
- Proficient in technology and resourceful in its application.
