NEXT|HEALTH

Manager

• Oversee operational, financial, and customer service performance across multiple locations in the region
• Ensure consistent execution of policies, procedures, and compliance standards across all sites
• Partner with Ownership team to support employee relations, staffing, and regulatory compliance
• Lead, develop, and hold accountable General Managers and their teams
• Coach location leaders on sales execution and customer service excellence
• Lead regional meetings, performance reviews, and strategic planning sessions
• Ensure HIPAA compliance and uphold patient confidentiality standards
• Oversee key programs (e.g., Executive Physical Program) ensuring consistency and quality
• Collaborate with Executive Team to implement and scale operational efficiencies
• Support hiring, onboarding, and development of General Managers and regional staff
• Design and improve General Manager training programs with HR and Executive Leadership
• Conduct regular audits and site visits to ensure operational consistency and facility readiness
• Monitor NPS, customer feedback, and service metrics to improve customer experience
• Develop and execute regional strategies to achieve revenue goals with sales and marketing
• Identify growth opportunities and performance risks; drive long-term success of locations
• Represent Next Health in community engagement and serve as cultural ambassador
• Ensure facility presentation and maintenance; resolve maintenance issues promptly
• Hold staff accountable; provide coaching, positive affirmations, and disciplinary actions when necessary

Regional General Manager

• Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery.
• Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders.
• Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy.
• Ensure all patient care and services not only meet but exceed industry and regulatory standards.
• Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk).
• Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions.
• Oversee the recruitment, onboarding and offboarding process of location hires to ensure smooth transitions and role integration.
• Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals.
• Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility.
• Collaborate with the sales and marketing division to generate location-specific business growth.
• Develop and mentor team members through consistent performance evaluations, fostering a culture of excellence and maintaining high team morale.
• Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality.
• Ensure a safe and secure environment for patients and staff while maintaining the facility’s aesthetic appeal and functionality, addressing maintenance issues promptly.

General Manager

• Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery
• Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders
• Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy
• Ensure all patient care and services meet or exceed industry and regulatory standards
• Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk)
• Manage the talent lifecycle and proactively address workforce planning to prevent operational disruptions
• Oversee recruitment, onboarding, and offboarding of location hires to ensure smooth transitions and role integration
• Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals
• Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility
• Collaborate with the sales and marketing division to generate location-specific business growth
• Develop and mentor team members through consistent performance evaluations and maintain high team morale
• Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality
• Ensure a safe and secure environment for patients and staff while maintaining the facility’s aesthetic appeal and addressing maintenance issues promptly
• Lead and manage the daily operations of the healthcare facility, manage budgets, and collaborate with company leaders to execute strategic plans

• Lead and oversee luxury operations, ensuring exceptional customer and patient experience through efficient and high-quality service delivery.
• Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders.
• Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy.
• Ensure all patient care and services meet or exceed industry and regulatory standards.
• Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk).
• Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions.
• Oversee the recruitment, onboarding and offboarding process of location hires.
• Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals.
• Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility.
• Collaborate with the sales and marketing division to generate location-specific business growth.
• Develop and mentor team members through consistent performance evaluations, maintaining high team morale.
• Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders.
• Ensure a safe and secure environment for patients and staff while maintaining facility aesthetics and addressing maintenance issues promptly.

Operations

• Develop detailed project plans for medical operations, including procedure updates, service line changes, vendor and supply updates.
• Identify potential risks and develop mitigation strategies and monitor risks throughout projects.
• Manage changes to project scope, schedule, and resources and obtain stakeholder approvals.
• Lead and motivate project teams; provide guidance, direction, and support.
• Ensure deliverables meet quality standards and implement quality assurance processes.
• Facilitate communication among project teams, stakeholders, and relevant parties.
• Provide regular project status updates, milestones, and risk reports.
• Maintain accurate project documentation including schedules, notes, status, and issue logs.
• Ensure smooth project closure by documenting lessons learned and conducting post-project reviews.
• Collaborate with cross-functional teams to streamline processes and enhance operations.
• Manage confidential and sensitive information with discretion.
• Conduct research and compile information for diverse projects and initiatives.
• Manage special projects and events assigned by executives.

Regional General Manager

General Manager

General Manager

General Manager

Medical Operations Manager