iSTA Solutions

Administrative Assistant

• Support a U.S.-based virtual speech therapy services provider, assisting clients, therapists, and internal staff to ensure seamless operations.
• Provide customer service support to clients, including scheduling, processing payments, and coordinating insurance documentation.
• Handle service package sales professionally and client-friendly.
• Communicate with clients, therapists, and team members via phone, email, Teams, and SMS, managing multiple channels simultaneously.
• Monitor productivity and attendance reporting and escalate issues when needed.
• Support team members with task tracking, documentation, and administrative duties.
• Safeguard confidential company and patient data in compliance with HIPAA standards.

Healthcare Administrative Assistant