Help at Home

Director, Caregiver Time & Attendance Operations

Help at Home

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $130,000 - $150,000 per year

Job Level

Lead

About the role

  • Provide direct leadership and oversight to CTA Regional Managers, Supervisors, Leads, BPO partners, ensuring team performance and adherence to key operational metrics.
  • Manage the execution of timekeeping operations, including resolution of shift exceptions, post-invoice corrections, and EVV compliance activities across all markets.
  • Analyze operational data and trends to drive accountability, productivity, and consistent adherence to policies across markets.
  • Collaborate cross-functionally with Market Operations, Payroll, Revenue Cycle Management (RCM), IT, and Compliance to ensure timely resolution of escalated issues and alignment on initiatives.
  • Monitor and manage workforce coverage plans, staffing models, and shift optimization to support service level goals and business continuity.
  • Lead process improvement initiatives to standardize workflows, enhance automation readiness, and maintain up-to-date SOPs and playbooks.
  • Support implementation and execution of strategic department initiatives, including automation rollouts, technology enhancements, and payor compliance updates.
  • Own and facilitate operational performance reviews, including metric deep dives and action planning with CTA Managers and frontline staff.
  • Establish and maintain a high-performance culture through coaching, structured performance management, and team development.
  • Serve as a key operational point of contact, providing updates to senior leadership and participating in strategic planning sessions.
  • Conduct regular one-on-one meetings with team members to provide constructive feedback, recognize achievements, and address any performance gaps.
  • Create and implement development plans tailored to individual team members, promoting skill enhancement and career progression.
  • Foster a collaborative and positive work environment that encourages teamwork, innovation, and continuous improvement.

Requirements

  • Strong leadership skills with experience managing leaders and frontline teams in a fast-paced operational environment.
  • Excellent analytical, communication, and cross-functional collaboration skills.
  • Proven ability to implement standard operating procedures and drive performance accountability.
  • Proficiency in Microsoft Office Suite; comfort with operational systems (EVV, scheduling, timekeeping) strongly preferred.
  • High attention to detail, organizational agility, and problem-solving capability.
  • Bachelor’s degree in business, Operations, Healthcare Management, or related field required.
  • Minimum of eight (8) years of operational leadership experience, including managing managers or supervisors.
  • Experience in time and attendance, home care, healthcare services, or compliance-based operations strongly preferred.
  • Working knowledge of EVV systems, timekeeping workflows, and associated regulatory standards.
  • Familiarity with HIPAA, payroll processes, and payor compliance requirements is a plus.