Customer Success Associate
Reliance Health
Job Level
Mid-LevelSenior
About the role
- Provides strategic, unbiased and objective advisory services to improve organizational productivity and performance.
- Creates detailed documentation and assists in developing solutions, processes, methodologies, and policies to address business problems.
- Gathers and understands client business problems and needs through meetings, interviews, document reviews and other data collection methods.
- Coordinates and participates in internal meetings and meetings with clients.
- Assists in the development, writing, and production of business reports, memos, white papers, presentations, and other written materials.
- Synthesizes complex sets of quantitative and qualitative data to help solve problems and performs data collection and analysis.
- Reviews work product for accuracy and completeness and assists in synthesizing business problems and outlining possible solutions.
- Resolves issues and business questions and provides meaningful and usable business solutions that add value.
- Works closely with Senior Management and reports to the Principal Consultant.
Requirements
- Bachelor's degree in business or field related to quality, accounting, business management, or other business-related fields.
- Minimum of 3 to 5 years of experience in management consulting.
- Excellent business and advanced writing skills.
- Experience working in/with the public sector.
- High level of attention to detail.
- Cultivating and maintaining strong client relationships.
- Excellent oral communication skills; ability to consider audience while communicating with clients and project team members.
- Proven leadership abilities.
- Ability to work closely with Senior Management in reporting project status and concerns.
- Employs a collaborative, team-oriented approach.
- Self-motivated; will seek out and engage the individuals necessary to achieve clarity and develop effective solutions.
- Willing to travel.
- Demonstrate the ability and knowledge in two or more professional consulting areas of expertise (examples: Strategy, Human Capital Management, Organizational Change Management, Financial Operations, Process Improvement, Customer Relations Management, Supply Chain Management, Quality Management, Value Chain Analysis, Shared Services, Organizational Risk Management) along with related certifications where applicable.
- Prefer candidates with Public Sector experience.
- Experience managing and completing complex tasks with minimal supervision.
- Ability to effectively communicate both verbally and in writing with client and other business partners.
- Excellent communication, organizational, supervisory and planning skills.
- Must be proficient in all Microsoft Office; prefer strong MS Excel and Visio skills.
- Must be comfortable working in the eastern time zone.
- Must be legally authorized to work in the United States and able to work from the United States as required for this position.
