ISC2

Software Engineer

• Collaborates with colleagues across the Learning Experience team and Professional Development function to create engaging digital learning experiences delivered through our LMS.
• Coordinates and supports the configuration for digital development within the LMS including appearance, course objective information, specifications, etc., adhering to management guidance.
• Create course curriculum content master shells and build eLearning components to be fully functional with the LMS for deployment.
• Develop and deliver relevant course materials and support Operations with troubleshooting and fulfillment issues.
• Identify, triage, troubleshoot and resolve technical or learner issues with the Operations team promptly.
• Support usability, accessibility, and quality assurance across various digital learning components.
• Assist in documentation and enhancement of processes and procedures; suggest or collaborate on updates as needed.
• Support course releases and training communications and provide training on LMS functionality and limitations.
• Engage with cross-functional teams to answer questions related to course schedules, cancellations, and learner activity.
• Research and recommend new technologies and tools to enhance digital learning experiences.
• Remain knowledgeable in best practices, strategies, tools, and current preferences in curriculum and learning design and development.

Digital Developer

Director

• Lead the strategy, governance, and execution of the organization’s customer-facing and revenue-generating digital platforms
• Oversee the full lifecycle of key digital platforms including: CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms
• Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems
• Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics
• Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution
• Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes
• Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts
• Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP)
• Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement
• Enable measurement frameworks for personalization and content targeting
• Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement
• Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation
• Build and manage a high-performing team including Manager of Enterprise Applications, Web Analytics & Tagging Lead, and Community & Engagement Platforms Owner
• Provide mentorship and technical guidance across assigned platforms and staff

Senior Director, Digital Platforms

Business Development Rep

• Research inbound and outbound leads to assess fit and buying potential
• Engage prospects via phone, email, and social channels to qualify interest and gather key information
• Maintain accurate records of prospect interactions and qualification notes in the CRM
• Proactively prospect new accounts through outbound calls, emails, LinkedIn, and other channels
• Nurture leads and schedule qualified sales appointments for Account Executives
• Collaborate with Marketing and Sales to refine targeting strategies and campaigns
• Provide feedback on lead quality and campaign performance to Marketing
• Generate regular reports on activity, conversion rates, and pipeline contribution
• Work closely with Account Executives to ensure smooth handoff of qualified leads
• Meet or exceed daily/weekly activity and meeting-setting goals
• Misc duties as assigned

Business Development Representative

Accounts Payable

• Process invoices and expense reports by reviewing them for appropriate documentation, routing to appropriate responsible party for approval, coding transactions, and posting transactions with a strong focus on cost to budget analysis
• Prepare month end accruals for all vendors and purchasing card transactions
• Monthly reconciliation of all balance sheet payable accounts
• Prepare IRS form 1099s for annual reporting of vendor payments
• Order and replace purchasing cards and maintain appropriate credit limits per job functions
• Update and maintain vendor database, including all banking details
• Post transactions to journals, ledgers and other records
• Maintain accurate process documentation for all functions in the AP area
• Provide supporting documentation for audits
• Maintain regular necessary and professional communication with vendors
• Perform other special projects requested by management

Digital Developer

Senior Director, Digital Platforms

Business Development Representative

Accounts Payable Specialist